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Virtual Call Center Agent Jobs in San Ramon, CA (NOW HIRING)

ApexChat

Full Time Call Center Agent

San Ramon, CA · On-site

$35K - $47K/yr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · Remote

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · On-site +1

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · Remote

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · On-site +1

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Independent Living Systems LLC

Contact Center Agent

Oakland, CA · On-site

$18.75 - $25.25/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems LLC

Contact Center Agent

Vallejo, CA · On-site

$18.25 - $24.75/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems LLC

Contact Center Agent

Concord, CA · On-site

$17.75 - $24.25/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living ... Document call details, update member records, and utilize contact center systems and clerical tools ...

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Virtual Call Center Agent information

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$11

$19

$27

How much do virtual call center agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual call center agent in San Ramon, CA is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.20 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are popular job titles related to Virtual Call Center Agent jobs in San Ramon, CA?

For Virtual Call Center Agent jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in San Ramon, CA look for?

The top searched job categories for Virtual Call Center Agent jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Virtual Call Center Agent jobs?

Cities near San Ramon, CA with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in San Ramon, CA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,018 per year, or $19.2 per hour.

Call Center Agent

Provident Credit Union

Redwood City, CA • On-site

$27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

MEMBER SERVICES CUSTOMER AGENT/CALL CENTER AGENT (Redwood City, CA)
JOB SUMMARY
Customer Agents are required to develop a solid understanding of all credit union products, services, and access channels, as well as their associated processes and procedures. All Agents are expected to meet department standards for customer contact, sales, and service. Agents will actively participate in regular monitoring sessions to build skills and consistency with customers and other credit union staff. Agents may also be required to participate in outbound calling initiatives. Agents will be eligible to work in a range of locations, including corporate headquarters, work hubs, and other places.
Why Provident?
Provident Credit Union was established in 1950, and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area "Top Workplace" since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.
Our values are:
  • Listen
  • Get Better
  • Do What's Right

Essential Functions
• Complete 60 or more daily inbound and outbound contacts and communication with members via phone, email, service request, and chat.
• Complete monetary and non-monetary transactions to member accounts accurately and in a timely manner while noting all activity.
• Complete research on transactions and accounts, making corrections and data changes when applicable.
• Promote and cross sell credit union products and services to achieve credit union-wide strategic goals and objectives.
• Review Star Station and Quick Assist for activity related to debit and credit cards.
• Accurately answer basic inquiries related to decedent accounts, Power of Attorney, Trust Agreements, IRAs, CDs, money market & escrow accounts and disbursements.
• Performs other duties as assigned.
• Excellent listening and speaking skills.
• Excellent written communication skills.
• Understand and adhere to BSA and OFAC policy and procedures, including required annual training.
QUALIFICATIONS
Education/Work Experience:
* High School Diploma, 2- or 4-year College Degree preferred.
* Prior work in office environment required
* Experience working with customer using Window and Office and other PC applications required
* Prior work in financial services preferred
Knowledge, Skills and Abilities:
* Process check orders and other related financial service transactions. Accurately enter data and update accounts.
* Follow policies and procedures for department, assigned tasks, and specific product and services.
* Ability to cross-sell products and services employing needs-based sales techniques.
* Good English verbal communication skills.
* Good English written communication skills required.
* Bilingual speaking skills preferred but not required.
Benefits you will enjoy:
  • Quality medical, dental and vision care coverage
  • 401(k) retirement plan with up to 150% matching employer contributions
  • Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses
  • Annual discretionary bonus
  • Generous paid time off and paid holidays
  • Flexible spending accounts
  • Employee Referral Bonus
  • Short and long-term disability coverage
  • Life and AD&D insurance
  • Provident membership
  • Rate discount on home and auto loans
  • Opportunity to use company owned condo in Maui and Lake Tahoe

Compensation:
Pay Grade is P1. This position is eligible for our twice a year discretionary bonus.
Targeted Hourly Pay: $27.50 per hour
Provident is an Equal Opportunity Employer
We are a winner of the Bay Area News Group Top Work Place in 2018 - 2026. Check us out on Glassdoor

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