ZipRecruiter

Log In

1

Virtual Call Center Agent Jobs in Meridian, MS (NOW HIRING)

iQuor

Customer Care Agent - Onsite Meridian, MS

Meridian, MS · On-site

$15.25 - $20.25/hr

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will ...

Liveops

Remote Customer Service Agent

Meridian, MS · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Meridian, MS

Virtual Call Center Agent information

See Meridian, MS salary details

$10

$16

$24

How much do virtual call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center agent in Meridian, MS is $16.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Meridian, MS? The most popular types of Call Center Agent jobs in Meridian, MS are:
What are popular job titles related to Virtual Call Center Agent jobs in Meridian, MS? For Virtual Call Center Agent jobs in Meridian, MS, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Meridian, MS look for? The top searched job categories for Virtual Call Center Agent jobs in Meridian, MS are:
What cities near Meridian, MS are hiring for Virtual Call Center Agent jobs? Cities near Meridian, MS with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you

CALL CENTER AGENT-CALL CENTER -CRDE (FULL-TIME/VARIES)

Choctaw Resort Development Enterprise

Choctaw, MS • On-site

$13 - $17/hr

Full-time

Re-posted 3 days ago

Job description

Responsible for providing outstanding guest and associate service while performing assigned duties, including interpreting and conveying information throughout the Resort. Responsible for greeting guests in a courteous, friendly manner, and displaying a high standard of customer service.
Pearl River Resort Associates are required, on a continual basis to...
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
  • Consistently deliver exceptional customer service.
  • Provides efficient service in receiving and distributing calls, and messages.
  • Follow all standard operating procedures (SOP's) and quality standards, while still exceeding the guest's expectation.
  • Maintains a working knowledge of facilities, current and upcoming special events, in order to advise guests and fellow Associates of same, whenever possible.
  • Quoting rates and room availability in accordance with established procedures.
  • Filing, retrieving, and updating reservations and related reports.
  • Understand and be able to explain the Hotel's guarantee and credit policies.
  • Be aware at all times of the selling strategy, rates, groups and packaging plans.
  • Maintains the highest degree of confidentiality.
  • Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above.
Gaming property - Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
EDUCATION and/or EXPERIENCE:
High School diploma or GED is preferred.
TESTING:
Must score a minimum of 30 WPM, with an accuracy rating of 85% or better on the Keyboarding test, 3000 KPH on Data Entry. Required testing identified for this position must be taken within 5 business days of applying for the position. (Please contact the Employment Center at 601-663-0131 to inquire about testing center hours.)
SPECIAL QUALIFICATIONS:
Previous knowledge of SYNKROS, LMS, & ARTS property systems is preferred.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to apply commonsense reasoning to a variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.
Essential responsibilities include moderate physical ability such as sitting for 100% of the shift. Extensive bending, stooping and stretching of arms during assigned shift. Use of computer and possible eye strain throughout assigned shift.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate to loud. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply