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Virtual Call Center Agent Jobs in Meridian, ID (NOW HIRING)

Renewal by Andersen

Call Center Agent

Meridian, ID · On-site

$20 - $23/hr

Inside Sales Center Representative- Call Center Agent Classification: Non-Exempt / Full-Time Reports To: Inbound/Outbound Supervisor and Manager Location: Meridian, Idaho Office Start Date: October ...

Renewal by Andersen

Call Center Agent

Meridian, ID

$20 - $23/hr

Inside Sales Center Representative- Call Center Agent Classification: Non-Exempt / Full-Time Reports To: Inbound/Outbound Supervisor and Manager Location: Meridian, Idaho Office Start Date: October ...

DaBella

Call Center Agent + Uncapped Bonus

Boise, ID · On-site

$4.5K/mo

Call Center Representative - Boise, ID (On-Site) Build a Career. Earn More. Grow Faster. Are you competitive, driven by goals, and motivated by earning potential? Do you thrive in a fast-paced ...

Iccu

Member Contact Center Agent - Meridian

Meridian, ID · On-site

$19/hr

Completing accurate case notes of member interactions and call history. * Working and communicating effectively with team members. * Demonstrating our core values of Honesty and Integrity, Respect ...

ICCU

Member Contact Center Agent - Meridian

Meridian, ID · On-site

$19/hr

Completing accurate case notes of member interactions and call history. * Working and communicating effectively with team members. * Demonstrating our core values of Honesty and Integrity, Respect ...

Prodigee Logistics

Be Seen First

Freight Sales Agent

Boise, ID · On-site

$40K - $80K/yr

... Agent Sales Representatives. No logistics experience? No problem. Our comprehensive 90-day paid ... Previous sales, customer service, retail, or call center experience is a plus but not required.

Jobs for Humanity

Retail Merchandising Specialist

Nampa, ID · On-site

$23K - $30K/yr

Virtual call center for live support This is an ongoing, part-time opportunity, requiring your long-term availability to work 20 hours per week minimum Monday-Friday between early morning and midday ...

Dick's Sporting Goods

Teammate- Apparel

Boise, ID · On-site

High School Diploma or Equivalent * #DSGT1 VIRTUAL REQUIREMENTS: At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask ...

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Virtual Call Center Agent information

See Meridian, ID salary details

$9

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for virtual call center agent in Meridian, ID is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.88 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Meridian, ID?

The most popular types of Call Center Agent jobs in Meridian, ID are:

What are popular job titles related to Virtual Call Center Agent jobs in Meridian, ID?

For Virtual Call Center Agent jobs in Meridian, ID, the most frequently searched job titles are:

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The top searched job categories for Virtual Call Center Agent jobs in Meridian, ID are:

What cities near Meridian, ID are hiring for Virtual Call Center Agent jobs?

Cities near Meridian, ID with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Meridian, ID as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,768 per year, or $16.2 per hour.

Call Center Agent

Renewal by Andersen

Meridian, ID • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 150 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,887 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 150 Breakroom Quiz responses from their frontline employees

Job description

Position Title: Inside Sales Center Representative- Call Center Agent
Classification: Non-Exempt / Full-Time
Reports To: Inbound/Outbound Supervisor and Manager
Location: Meridian, Idaho Office
Start Date: October 5th, 2026
About Renewal by Andersen
Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence. Our commitment to creating a supportive work environment earned us recognition in 2023 as one of "America's Greatest Workplaces" by Newsweek and one of the "Best Employers for Women" by Forbes. This dedication to quality extends to our products as well, where we have remained the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last five years running.
About the Opportunity
As a Call Center Agent, you'll be one of the first voices a homeowner hears when they begin their Renewal by Andersen journey. You'll connect with homeowners, uncover their needs, build trust, and schedule high quality in home consultations.
This is a fast paced, performance driven sales environment where strong communication, resilience, and a genuine desire to help people are key to success. Through outbound calling, inbound calls, and digital outreach, you'll play an important role in creating a great homeowner experience while helping drive the success of our team.
If you enjoy connecting with people, working toward goals, and growing your skills through coaching and feedback, we'd love to meet you.
What You'll Do
  • Connect with homeowners through high volume outbound calls, inbound calls, and digital communication.
  • Build rapport, uncover homeowner needs, and use consultative selling techniques to schedule quality appointments.
  • Overcome objections with empathy, professionalism, and confidence.
  • Communicate the value of an in home consultation and offer the earliest appropriate appointment.
  • Accurately document homeowner information, project needs, appointment details, and notes.
  • Ensure appointments meet current homeowner, qualification, and scheduling requirements.
  • Manage scheduling based on territory availability and approved scheduling processes.
  • Use technology, scripts, processes, and systems to support effective homeowner interactions.
  • Participate in coaching, call reviews, role play, and ongoing training to strengthen your skills and performance.
  • Collaborate with teammates and leaders to achieve daily goals and contribute to a positive, team oriented environment.
  • Stay current on products, promotions, policies, and homeowner qualification standards.

What We're Looking For
We're looking for someone who is personable, resilient, coachable, and motivated by results.
  • Strong verbal and written communication skills.
  • Ability to build rapport and actively listen to understand homeowner needs.
  • Confidence handling objections and communicating value.
  • Strong organization, time management, and attention to detail.
  • Ability to stay positive and focused in a high volume environment.
  • Comfortable using technology, multiple communication channels, and entering information accurately.
  • Open to coaching, role play, feedback, and continuous development.
  • Customer service, call center, inside sales, or appointment setting experience is preferred, but not required.
  • Experience in a fast paced, performance driven environment is a plus.
  • Consultative selling or objection handling experience is a plus.
  • Bilingual skills are a plus, but not required.

Compensation & What We Offer
  • Pay: $20-$23 per hour + Uncapped Bonus Compensation based on Performance
  • Medical, dental and vision insurance
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Disability Insurance
  • Identity Theft Protection
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 401K
  • PTO / Sick Time
  • 8 Paid Holidays plus 1 Flex Holiday
  • Discount on our windows and doors
  • Employee discounts on travel, apparel, electronics, restaurants and more!

Our Culture
We encourage a culture of innovation to bring your ideas to the table. Be authentic, do good work, and promote a healthy, balanced workplace. Show up and show out by applying ourselves and constantly striving for improvement.
#RBA_OPS_BOI
Salary Description
$20-$23 per hour + Uncapped Bonuses

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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