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Virtual Branch Manager Banking Jobs (NOW HIRING)

Alabama ONE

Virtual Branch Manager

Tuscaloosa, AL · On-site +1

The Virtual Branch Manager directs the operations of the virtual branch while setting the standard ... Preferred Qualifications: -Experience with credit union operation systems and banking platforms ...

Bank of the Orient

Be Seen First

Branch Manager - Banking

Houston, TX · On-site

$80K - $100K/yr

Branch Manager Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 55 years and Texas communities. We are ...

Bridge Credit Union

Virtual Branch Manager

Powell, OH · On-site

Onsite Call Center environment Responsible for directing and administering the operational efforts for the branch. Directs Contact Center activity to meet established goals for service, sales ...

Bridge Credit Union

Virtual Branch Manager

Powell, OH · On-site

$65K/yr

Onsite Call Center environmentResponsible for directing and administering the operational efforts for the branch. Directs Contact Center activity to meet established goals for service, sales ...

Bridge Credit Union

Virtual Branch Manager

Powell, OH · On-site +1

$65K/yr

Onsite Call Center environment Responsible for directing and administering the operational efforts for the branch. Directs Contact Center activity to meet established goals for service, sales ...

First Bank Richmond

Virtual Branch Agent

Frankfort, IN · On-site

$16 - $21.75/hr

Description The Virtual Branch Agent role allows employees to fully execute on First Bank Midwest ... Properly document, report and manage customer complaints, escalating priority issues. b. Maintain ...

Horicon Bank

Virtual Banking Specialist (On-site)

Like traditional branch associates, our Virtual Banking Specialists (VBS) excel in forging strong ... Do you have excellent organization and time management skills? Can you efficiently prioritize ...

Jobtailor

Branch Manager

Carle Place, NY · On-site

$125 - $150/hr

Use branch manager routines, observation, feedback, and follow-up to improve capability and ... Educate customers about digital banking options * Use reporting and employee observations to ...

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Virtual Branch Manager Banking information

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How much do virtual branch manager banking jobs pay per year?

As of Sep 9, 2026, the average yearly pay for virtual branch manager banking in the United States is $73,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a virtual branch manager in banking?

A Virtual Branch Manager in banking is a professional responsible for overseeing and managing the operations of a bank's virtual or online branch. This role involves supervising remote banking staff, ensuring excellent customer service through digital platforms, and managing virtual banking products and services. Virtual Branch Managers also focus on growing the bank's digital customer base and implementing online banking strategies. They play a key role in maintaining compliance with banking regulations and utilizing technology to improve customer experiences.

How does a virtual branch manager in banking typically collaborate with remote teams to ensure seamless customer service?

As a Virtual Branch Manager, much of your daily collaboration happens through digital communication tools such as video conferencing, instant messaging, and cloud-based platforms. You’ll regularly coordinate with remote relationship managers, loan officers, and support staff to resolve customer issues, manage workflows, and implement new initiatives. Clear communication and proactive leadership are key to maintaining high customer satisfaction and consistent service standards. Team meetings, virtual training sessions, and performance reviews are typically conducted online, making adaptability and tech-savviness essential for success in this role.

What are the key skills and qualifications needed to thrive as a virtual branch manager in banking, and why are they important?

To thrive as a Virtual Branch Manager in Banking, you need a solid background in financial services, leadership experience, and an understanding of digital banking operations, typically supported by a bachelor’s degree in finance or business. Familiarity with banking CRM software, virtual meeting platforms, and secure transaction systems is essential. Excellent communication, problem-solving, and remote team management skills set top candidates apart in this role. These competencies are crucial for delivering quality customer service, ensuring regulatory compliance, and effectively leading virtual teams in a digital banking environment.

What is the difference between Virtual Branch Manager Banking vs Customer Service Representative in Banking?

AspectVirtual Branch Manager BankingCustomer Service Representative in Banking
CredentialsBanking experience, relevant certifications (e.g., FINRA, banking licenses)High school diploma or equivalent; customer service skills
Work EnvironmentRemote, digital platform managementBranch or call center, in-person or phone-based
Employer & Industry UsageOnline banking, financial institutionsRetail banks, credit unions
Search & Comparison IntentManaging virtual banking services, overseeing digital customer experienceAssisting customers, resolving banking inquiries

The Virtual Branch Manager Banking focuses on managing online banking services and digital customer experiences, requiring banking experience and certifications. In contrast, Customer Service Representatives handle direct customer inquiries in branches or call centers, emphasizing customer support skills. Both roles serve the banking industry but differ in work environment and responsibilities.

What are popular job titles related to Virtual Branch Manager Banking jobs?

For Virtual Branch Manager Banking jobs, the most frequently searched job titles are:

Infographic showing various Virtual Branch Manager Banking job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $73,974 per year, or $35.6 per hour.

Virtual Branch Manager

Tuscaloosa, AL • On-site

Alabama One Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Alabama One Credit Unionexternal

Full-time

Posted 21 days ago

Job description

Description

This in not a remote position.

Summary:

The Virtual Branch Manager directs the operations of the virtual branch while setting the standard for a positive work environment and excellent Member service consistent with the Pillars of Alabama ONE by providing effective leadership and coaching to the Virtual Branch team. The Virtual Branch Manager will assign and direct the work of the Consumer Lending Specialists; ensure effective communication with the team; serve as a conduit to management with Member/employee issues, accolades, and concerns; establish expectations, communicate goals, and provide feedback to ensure metrics are reached; and confer with Members as the principal loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member.

Duties and Responsibilities:

- Assign and direct work of Consumer Lending TEAM; ensure effective communication and serve as conduit to management with Member/TEAM issues, accolades, and concerns; establish expectations, communicate goals with the TEAM, and provide feedback to ensure metrics are reached

- Confer with Members as a loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member

- Oversee and ensure delivery of excellent Member service consistent with the Pillars of Alabama ONE

-Conduct team meetings, yearly performance evaluations and learning sessions. 

-Monitor the delivery of excellent member service through virtual channels. 

-Resolve escalated member concerns. 

-Manage daily operations which would include workflow, staffing, scheduling and queue management to maintain service in a timely manner. 

-Support implementation of new products and services which would include employee training and education. 

-Support credit union growth by guiding staff in offering all products and services. 

-Provide feedback and updates to leadership on virtual branch performance. 

- Perform other duties as assigned.

Requirements

Minimum Requirements:

- Minimum three to five years of related experience that includes leadership and/or supervisory experience.

- Ability to effectively lead and communicate with his/her TEAM.

- Display a positive attitude as well as a pleasant and professional demeanor.

- Demonstrate the ability to work toward and attain established goals.

-Ability to manage multiple tasks in a fast-paced, technology-driven channel. 

-High understanding of deposit and consumer lending basics, as well as digital banking and member service practices.

Preferred Qualifications:

-Experience with credit union operation systems and banking platforms. 

-Experience managing remote or hybrid teams. 

- High level of comfort with performance monitoring as well as analytical skills. 

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