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Virtual Benefits Representative Jobs in Rochester, NY

HMG Careers

Sales Consultant Remote

Wadsworth, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Holley, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Lakeville, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

East Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Fairport, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Clifton Springs, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Livonia Center, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Spencerport, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Brockport, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

South Lima, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Churchville, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Hemlock, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Remote Sales Representative

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Sales Consultant Remote

Port Gibson, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Remote Sales Representative

Hilton, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Remote Sales Representative

Walworth, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

HMG Careers

Remote Sales Representative

Spencerport, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

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All JobsBenefits Representative JobsVirtual Benefits Representative JobsVirtual Benefits Representative Jobs in Rochester, NY

Virtual Benefits Representative information

See Rochester, NY salary details

$10

$17

$26

How much do virtual benefits representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual benefits representative in Rochester, NY is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is a virtual benefits representative?

A Virtual Benefits Representative is a professional who assists employees or clients with understanding, enrolling in, and managing their employee benefits, such as health insurance, retirement plans, and other workplace perks, through remote or online platforms. They provide support via phone, video calls, chat, or email, rather than in person. Their role includes answering questions, explaining benefit options, and guiding individuals through the enrollment process. They also help resolve any issues related to benefits and ensure clients have the information they need to make informed decisions. This position is increasingly common as companies shift to remote work and digital solutions.

What are the key skills and qualifications needed to thrive as a virtual benefits representative, and why are they important?

To thrive as a Virtual Benefits Representative, you need a solid understanding of employee benefits programs, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with benefits administration platforms, CRM systems, and secure communication tools is often required. Excellent verbal communication, problem-solving abilities, and empathy help you build trust and effectively assist clients remotely. These skills ensure accurate guidance, high client satisfaction, and efficient resolution of benefits-related inquiries in a virtual environment.

What are common challenges faced by virtual benefits representatives, and how can they be addressed?

Virtual Benefits Representatives often face challenges such as maintaining clear communication with clients remotely, managing a high volume of inquiries, and staying updated on frequently changing benefits policies. To address these challenges, representatives should leverage digital tools for effective communication, develop organized systems for tracking client interactions, and participate in ongoing training sessions provided by their employer. Proactively reaching out to colleagues and supervisors for support can also help in navigating complex cases and ensuring clients receive accurate information.

What is the difference between Virtual Benefits Representative vs Customer Service Representative?

AspectVirtual Benefits RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; benefits industry knowledge often preferredHigh school diploma or equivalent; customer service skills essential
Work EnvironmentRemote, home-based setting, often with flexible hoursRemote or in-office, depending on employer; customer-facing roles
Industry UsagePrimarily in insurance, benefits, and HR sectorsBroadly in retail, telecom, finance, and service industries
Common Search/ComparisonYesNo

The Virtual Benefits Representative focuses on explaining and managing employee benefits remotely within the insurance or HR industry, requiring specific benefits knowledge. In contrast, a Customer Service Representative handles general customer inquiries across various industries, often with broader customer interaction skills. While both roles may be remote, the Virtual Benefits Representative specializes in benefits-related tasks, making it distinct from the more general customer service position.

What are the most commonly searched types of Benefits Representative jobs in Rochester, NY?

The most popular types of Benefits Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Benefits Representative jobs?

Cities near Rochester, NY with the most Virtual Benefits Representative job openings:

Virtual Benefits Representative jobs near you

Inside Sales Representative - Mid-Market Outbound

Paychex

Rochester, NY • On-site

$55K - $110K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

238th of 495 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
The Inside Sales Representative (ISR) - outbound is responsible for managing and converting inbound leads into new business. This role owns the end-to-end sales cycle, from lead response and qualification through demonstration, closing, and onboarding. The ISR engages prospects via phone, email, and virtual channels, delivering consultative solutions while meeting or exceeding sales targets. Work in-person at the sales hub 5x per week.
Responsibilities
  • Own the full sales cycle for mid-market outbound leads from qualification through close
  • Respond quickly to inbound inquiries and conduct structured discovery to identify customer needs
  • Deliver tailored virtual presentations and product demos to decision-makers
  • Apply consultative selling to position solutions and drive value-based conversations
  • Manage a consistent pipeline, including opportunity progression, forecasting, and CRM updates
  • Meet or exceed revenue targets, conversion rates, and sales activity expectations
  • Collaborate with implementation and service teams to ensure smooth client onboarding
  • Project a positive image in representing Paychex to clients and the community.

Qualifications
  • H.S. Diploma - Required
  • Bachelor's Degree - Preferred
  • 1 year of experience in or related sales experience.
  • 2 years of experience in sales/selling.
  • Sales - Preferred
  • Forecasting - Preferred
  • Problem Solving - Preferred
  • Professionalism - Preferred
  • Inside Sales - Preferred
  • Sales Prospecting - Preferred
  • Marketing - Preferred
  • Paychex - Preferred
  • Sales Management - Preferred
  • Sales Strategy - Preferred
  • Customer Relationship Management - Preferred
  • Salesforce - Preferred
  • Go-to-Market Strategy - Preferred
  • Sales Optimization - Preferred
  • Self-Starter - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $55,000 - $110,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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