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Virtual Benefits Representative Jobs in Rochester, NY

Paychex

Health & Benefits AM

Rochester, NY · On-site

$27.24/hr

May represent the team on projects and initiatives * Serves as a mentor for less experienced ... We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes ...

Paychex

Health & Benefits AM

Rochester, NY · On-site +1

$27.24/hr

May represent the team on projects and initiatives * Serves as a mentor for less experienced ... We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Virtual Sales - Preferred * Paychex - Preferred * Sales Prospecting - Preferred * Customer ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Virtual Sales - Preferred * Paychex - Preferred * Sales Prospecting - Preferred * Customer ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Virtual Sales - Preferred * Paychex - Preferred * Sales Prospecting - Preferred * Customer ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $90K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Virtual Sales - Preferred * Paychex - Preferred * Sales Prospecting - Preferred * Customer ...

HMG Careers

Remote Benefits Advisor

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

HMG Careers

Remote Benefits Sales Rep

Rochester, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Representative Remote

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Contact provided leads to schedule virtual meetings with clients * Present benefit programs and ...

Paychex

Inside Sales Representative - H&B

Rochester, NY · On-site +1

They engage with customers via phone, email, or other virtual channels to effectively close deals ... Performs insurance needs analysis for clients to provide solutions to insurance and benefit needs.

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All JobsBenefits Representative JobsVirtual Benefits Representative JobsVirtual Benefits Representative Jobs in Rochester, NY

Virtual Benefits Representative information

See Rochester, NY salary details

$10

$17

$26

How much do virtual benefits representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual benefits representative in Rochester, NY is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is a virtual benefits representative?

A Virtual Benefits Representative is a professional who assists employees or clients with understanding, enrolling in, and managing their employee benefits, such as health insurance, retirement plans, and other workplace perks, through remote or online platforms. They provide support via phone, video calls, chat, or email, rather than in person. Their role includes answering questions, explaining benefit options, and guiding individuals through the enrollment process. They also help resolve any issues related to benefits and ensure clients have the information they need to make informed decisions. This position is increasingly common as companies shift to remote work and digital solutions.

What are the key skills and qualifications needed to thrive as a virtual benefits representative, and why are they important?

To thrive as a Virtual Benefits Representative, you need a solid understanding of employee benefits programs, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with benefits administration platforms, CRM systems, and secure communication tools is often required. Excellent verbal communication, problem-solving abilities, and empathy help you build trust and effectively assist clients remotely. These skills ensure accurate guidance, high client satisfaction, and efficient resolution of benefits-related inquiries in a virtual environment.

What are common challenges faced by virtual benefits representatives, and how can they be addressed?

Virtual Benefits Representatives often face challenges such as maintaining clear communication with clients remotely, managing a high volume of inquiries, and staying updated on frequently changing benefits policies. To address these challenges, representatives should leverage digital tools for effective communication, develop organized systems for tracking client interactions, and participate in ongoing training sessions provided by their employer. Proactively reaching out to colleagues and supervisors for support can also help in navigating complex cases and ensuring clients receive accurate information.

What is the difference between Virtual Benefits Representative vs Customer Service Representative?

AspectVirtual Benefits RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; benefits industry knowledge often preferredHigh school diploma or equivalent; customer service skills essential
Work EnvironmentRemote, home-based setting, often with flexible hoursRemote or in-office, depending on employer; customer-facing roles
Industry UsagePrimarily in insurance, benefits, and HR sectorsBroadly in retail, telecom, finance, and service industries
Common Search/ComparisonYesNo

The Virtual Benefits Representative focuses on explaining and managing employee benefits remotely within the insurance or HR industry, requiring specific benefits knowledge. In contrast, a Customer Service Representative handles general customer inquiries across various industries, often with broader customer interaction skills. While both roles may be remote, the Virtual Benefits Representative specializes in benefits-related tasks, making it distinct from the more general customer service position.

What are the most commonly searched types of Benefits Representative jobs in Rochester, NY?

The most popular types of Benefits Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Benefits Representative jobs?

Cities near Rochester, NY with the most Virtual Benefits Representative job openings:

Virtual Benefits Representative jobs near you

Health & Benefits AM

Paychex

Rochester, NY • On-site

$27.24/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

238th of 495 rated business services

Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview
Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.
Responsibilities
  • Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
  • Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
  • Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
  • Identifies and implements opportunities for process improvements on a large scale
  • Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
  • May represent the team on projects and initiatives
  • Serves as a mentor for less experienced teammates
  • Documents all interactions and uses the information to improve service

Qualifications
  • Bachelor's Degree - Preferred
  • 2 years of health & benefits experience preferred
  • Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $27.24 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

    Not sure if you meet every requirement?
    At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
    Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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