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Virtual Banking Jobs in Florida (NOW HIRING)

Renasant Bank

Universal Banker

Pensacola, FL · On-site

$16.75 - $21/hr

... banking services to meet those needs in alignment with the organization's business model, vision ... branch, virtual branch and customer experience center * Respond with a sense of urgency and ...

Material Bank

Field Team Associate

Boca Raton, FL · On-site

Material Bank is the world's largest material marketplace for the architecture and design industry ... Lead virtual platform demos, member onboarding, and brand rep trainings that ensure brand partners ...

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Virtual Banking information

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How much do virtual banking jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual banking in Florida is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.48 per hour, depending on experience, location, and employer.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting physical branches. Bank employees or specialists may assist customers remotely via chat, phone, or video calls, and skills in digital tools and cybersecurity are often important for this role.

Can I work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial analysis from home. Employers typically require familiarity with online banking platforms, strong communication skills, and sometimes specific certifications, with remote work arrangements varying by company policies and role requirements.

What are the most commonly searched types of Banking jobs in Florida?

The most popular types of Banking jobs in Florida are:

What are popular job titles related to Virtual Banking jobs in Florida?

For Virtual Banking jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Virtual Banking jobs in Florida look for?

The top searched job categories for Virtual Banking jobs in Florida are:

What cities in Florida are hiring for Virtual Banking jobs?

Cities in Florida with the most Virtual Banking job openings:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $37,924 per year, or $18.2 per hour.

(In-House) Virtual Financial Center Specialist

First Federal Bank

Jacksonville, FL • On-site, Remote

$15.75 - $20.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 23 days ago

Job description

At First Federal Bank, our core values speak to the heart of our organization and are the essence of our company's identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.
Offering a dynamic benefit package that includes but is not limited to:
  • Four Medical Plan Offerings to choose from
  • Employer HSA Contributions (Coverage/Plan exclusions)
  • Employer Provided Life Insurance Policy
  • Annual Health Incentive
  • Annual Wellness Reimbursement
  • Tuition Reimbursement program
  • Generous Match 401k Retirement Plan
  • Paid Sick Leave
  • Paid Vacation Leave
  • 11 Paid Holidays Based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.
Job Purpose:
The Virtual Financial Center Specialist serves as the primary point of contact for customers through digital channels, including phone, video conferencing, chat, and email. This role provides exceptional customer service by identifying customer financial needs, offering appropriate banking products and services, resolving account inquiries, and building long-term customer relationships. The specialist supports customers with everyday banking transactions while promoting financial wellness and achieving individual and team performance goals.
Essential Functions and Responsibilities:
  • Deliver exceptional customer service through virtual channels including phone, video, chat, and secure messaging.
  • Build strong customer relationships by understanding financial goals and recommending appropriate products and services.
  • Assist customers with opening and maintaining deposit accounts, loans, credit cards, and digital banking services.
  • Process customer transactions accurately and efficiently while adhering to bank policies and procedures.
  • Educate customers on online banking, mobile banking, remote deposit capture, and other digital financial tools.
  • Identify opportunities to cross-sell and refer customers to mortgage, investment, insurance, and business banking specialists when appropriate.
  • Resolve customer issues, complaints, and account inquiries in a timely and professional manner.
  • Verify customer identities and ensure compliance with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Know Your Customer (KYC), and other regulatory requirements.
  • Maintain confidentiality of customer information and safeguard sensitive financial data.
  • Meet or exceed sales, service quality, productivity, and customer satisfaction goals.
  • Maintain accurate documentation of customer interactions and account activity.
  • Stay current on banking products, services, regulations, and technology enhancements.
  • Participate in ongoing training and professional development.
  • Perform other duties as assigned.
  • Provides the best service to our customers with innovative and creative solutions.

Qualifications and Requirements:
Education and Experience
Required
  • High school diploma or GED.
  • Minimum of 1-3 years of customer service experience, preferably in banking, financial services, or a call center environment.

Preferred
  • Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field.
  • Experience opening consumer deposit accounts and consumer lending products.
  • Experience working in a virtual or remote customer service environment.
  • Knowledge of retail banking products and financial services.

Knowledge
  • Retail banking products and services.
  • Consumer lending principles.
  • Banking regulations including BSA, AML, KYC, and privacy requirements.
  • Digital banking platforms and financial technology.
  • Customer relationship management (CRM) systems.
  • Sales and service best practices.

Skills
  • Outstanding verbal and written communication.
  • Active listening and problem-solving.
  • Customer relationship management.
  • Proven sales and consultative selling techniques.
  • Time management and organizational skills.
  • Self-motivated and organized
  • Conflict resolution and de-escalation.
  • Strong attention to detail.
  • Computer proficiency to include Microsoft Office and banking software.
  • Ability to navigate multiple systems simultaneously.
  • Action oriented with positive and innovative attitude

Abilities
  • Build trust and rapport with customers in a virtual environment.
  • Analyze customer needs and recommend appropriate financial solutions.
  • Work independently with minimal supervision.
  • Prioritize multiple tasks in a fast-paced environment.
  • Embrace and adapt quickly to changing technology and business priorities.
  • Maintain professionalism while handling confidential information.
  • Achieve individual and team performance goals.
  • Collaborate effectively with cross-functional teams.
  • Ability to think critically and provide solutions
  • Ability to communicate clearly by phone and video conferencing

Physical and Work Requirements
  • Ability to remain seated for extended periods while working at a computer.
  • Frequent use of a computer, keyboard, mouse, and telephone headset.
  • Visual ability to read computer screens and review electronic documents.
  • Manual dexterity sufficient to operate standard office equipment.
  • Ability to work in a fast-paced/high stressed virtual contact center environment.
  • May require evening, weekend, or holiday availability based on business needs.
  • Occasional travel for meetings or training may be required.
  • Extended hours sitting and performing computer tasks may be required.
  • Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.
Equal Opportunity Employer / Vet / Disability
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