Virtual Assistant Intake Jobs in Baltimore, MD (NOW HIRING)

The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we’ve empowered Baltimore’s underserved residents to overcome barriers, break the cycle of poverty, and build thriving futures. Through our All In strategy, we combine personal accountability, holistic case management, and workforce training to drive lasting impact for individuals, families, and communities. With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, high-energy environment where bold ideas and passionate people thrive.

The Intake and Outreach Coordinator plays a critical, front-facing role in connecting individuals to opportunity at CFUF. This position leads applicant engagement, intake, and community outreach efforts, ensuring prospective members are informed, supported, and successfully enrolled into CFUF programs.

Serving as both a relationship-builder and systems navigator, the Coordinator works to remove barriers to participation, maintain consistent engagement with applicants and alumni, and strengthen CFUF’s presence across the community. This role blends outreach, case coordination, data management, and cross-team collaboration to drive member enrollment and retention.

Additionally, this position’s broader responsibilities include:

• Leading intake and applicant engagement processes from initial contact through enrollment
• Conducting community outreach to build awareness and expand CFUF’s reach
• Supporting retention strategies by maintaining consistent follow-up and engagement
• Managing applicant data, outreach tracking, and reporting to support program outcomes
• Collaborating across teams to align outreach, enrollment, and member engagement efforts

• Engage, recruit, and inform prospective applicants about CFUF programs through outreach and direct engagement
• Conduct timely intake assessments (within 24 hours of initial contact) and ensure accurate documentation in CFUF systems
• Maintain consistent follow-up with applicants to confirm interest, address barriers, and support enrollment
• Plan and execute outreach activities, including street outreach, community events, and presentations (including occasional evenings or weekends)
• Represent CFUF at resource fairs, partner events, and community engagements while building strong referral pipelines
• Track outreach efforts, including locations covered, engagement metrics, and new leads generated
• Recruit and coordinate alumni participation in outreach efforts, including tracking and stipend processing
• Maintain accurate, up-to-date records of applicant information, outreach activities, and case notes
• Compile weekly outreach and engagement reports to support performance tracking and grant reporting
• Support marketing efforts through social media engagement and virtual presentations using platforms such as Zoom and PowerPoint
• Collaborate with program teams to align recruitment strategies and improve member engagement and retention
• Assist in planning and executing outreach events, including logistics, setup, and follow-up
• Support reengagement strategies for alumni participation in CFUF programs and services
• Ensure outreach materials, supplies, and resources are prepared and available for all activities
• Maintain outreach equipment (including the outreach van) in alignment with safety and cleanliness standards
• Represent CFUF professionally with members, partners, funders, and community stakeholders
• Perform other duties as assigned to support outreach, engagement, and organizational goals

Schedule: Monday through Friday, 9 AM to 5 PM—this position may require occasional evenings, weekends, and off-site community events

• Bachelor’s degree preferred; equivalent experience in community engagement, workforce development, or a related field will be considered
• 2+ years of experience in outreach, intake coordination, case management, or community-based engagement
• Experience working with underserved or historically marginalized populations strongly preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Experience with data entry and case management systems (e.g., ETO, Apricot, or similar platforms) preferred
• Ability and willingness to travel locally for outreach and community engagement activities
• Valid driver’s license and reliable transportation required

• Strong interpersonal and communication skills, with the ability to build trust and rapport quickly
• Passion for community engagement and supporting individuals in overcoming barriers to success
• Ability to work both independently and collaboratively in a fast-paced, mission-driven environment
• Detail-oriented with strong data management and documentation skills
• Comfortable engaging diverse audiences through both in-person and virtual platforms
• Resourceful, proactive, and solutions-oriented in addressing challenges
• High level of professionalism, accountability, and commitment to CFUF’s mission
• Experience using social media as a tool for outreach and engagement preferred

Please apply to this posting to be considered for this opportunity with CFUF. Our Talent team truly appreciates your interest and looks forward to reviewing your application.

CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal—to create stronger communities and expand economic opportunity. Qualified applicants receive consideration for employment without regard to any protected status under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to hr@cfuf.org.

Note: We review applications on a rolling basis and will close the posting once the position is filled.