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Virtual Assistant Customer Support Jobs in California

Simera

Customer Support Agent MX

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

About the Role The Customer Support Specialist serves as the first point of contact for customers ... Troubleshoot internet connectivity, modem/router issues, and basic network problems. * Assist ...

FirstElement Fuel

Customer Support Specialist

Santa Ana, CA · On-site

$18.75 - $25.25/hr

Reset station Point-of-Sale (POS) systems and assist with other remote troubleshooting activities ... customer support best practices. * Perform other duties and special projects as assigned.

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

Guide customers on product benefits and enhancements. * Assist with reports and metrics ... Convey support team needs and issues cross-functionally. * Recommend patterns of issues for the ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site

$20.25 - $25.50/hr

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

Customer Support Coordinator Location: San Francisco, CA, United States Location Type: On-site ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Helpmates Inc

Customer Support Role

Santa Monica, CA · On-site

$19.25 - $24.50/hr

Customer Support Representative Pay: Competitive salary (based on experience) Hours: Monday to ... assist with straightforward questions and concerns. • Gather necessary details when customers ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our ... Conduct analysis of net-metering and solar buyback programs in CA, TX and FL. * Assist with ...

Rogo

Customer Support Specialist

San Francisco, CA · On-site

$90K - $110K/yr

Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs. * Assist clients and teammates to diagnose root causes and ...

Rogo

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs. * Assist clients and teammates to diagnose root causes and ...

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Virtual Assistant Customer Support information

What cities in California are hiring for Virtual Assistant Customer Support jobs?

Cities in California with the most Virtual Assistant Customer Support job openings:

Infographic showing various Virtual Assistant Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Support Agent MX

San Francisco, CA • On-site

Simera
Online Marketplaces • 51 - 200 employees
Learn more about Simeraexternal

$22 - $29.50/hr

Other

Posted 6 days ago

Job description

Customer Support Agent

We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different communication channels. The ideal candidate is an effective communicator, patient, organized, and able to identify customer needs and provide timely and accurate solutions.

Responsibilities
  • Respond to customer inquiries through email, chat, phone, or other support channels.
  • Provide accurate information and clear solutions to customer questions and concerns.
  • Troubleshoot and resolve customer issues efficiently and professionally.
  • Escalate complex or unresolved issues to the appropriate team.
  • Follow up with customers to ensure their concerns have been properly addressed.
  • Maintain accurate records of customer interactions and resolutions.
  • Identify recurring issues and communicate customer feedback to internal teams.
  • Follow company policies, procedures, and customer service standards.
  • Maintain a positive, professional, and customer-focused attitude.
  • Collaborate with internal teams to resolve customer requests and improve the overall customer experience.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Active listening and problem-solving abilities.
  • Strong attention to detail.
  • Ability to multitask and prioritize customer requests.
  • Ability to remain calm and professional when handling difficult customers.
  • Comfortable using computers, CRM systems, ticketing platforms, and other digital tools.
  • Ability to learn new systems and processes quickly.
  • Strong organizational and time-management skills.
Requirements
  • Previous experience in customer support, customer service, call center, help desk, or a similar role.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a remote team.
  • Ability to manage multiple customer requests efficiently.
  • Reliable internet connection and a suitable setup for remote work.
  • Professional, positive, and customer-oriented attitude.
  • English proficiency is required if supporting English-speaking customers.

By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

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