Virtual Amazon Customer Service Jobs in San Ramon, CA

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Do you want to design, build and operate services that are used by millions of customers every day. Are you passionate about architecting highly available and large-scale services?
If the answer is yes, the WorkSpaces Applications team wants to talk with you. We're a rapidly-growing and we're looking for talented and motivated engineers to join the team.
WorkSpaces Applications enables SaaS application streaming and virtual desktop delivery for customers at an incredible scale

We offer a unique opportunity to solve some of the most interesting problems associated with providing secure, reliable, fast and highly scalable solutions. You'll build on top of AWS utilizing industry-leading patterns on EC2, S3, DynamoDB, Kinesis, Lambda, APIGateway, and more. We strive to deliver innovative solutions and features that enable millions of concurrent streams, snappy click-to-stream app starts, end-to-end streaming latency faster than human perception, lowest possible cost per streaming session, secure and isolated streams for optimal compute and graphics utilization, high fidelity graphics, broad server OS selection, and broad client OS support.

Key job responsibilities
- Design, Develop, Deliver and Operate secure, reliable and scalable solutions for customer features as well as internal operational improvements.
- Maintain high standard by delivering high quality in your own work as well as and push for a high bar in code, design and other document reviews for the team.
- Work across team boundaries and help deliver on team projects by showing high bar of ownership, earn trust and deliver results.
- Develop a deep understanding of the system as well as the overall service, understand core customer usage patterns and workflows. Be part of the team's oncall rotation and help in directly engaging with customers and stakeholders and drive ticket and issue resolution.
- Demonstrate customer obsession in your work (design, implementation, testing, deployments, operations).
- Develop your communication skills and leverage written and verbal communication to earn trust and drive consensus and required outcomes while collaborating with team mates and across team-boundaries.
- Be closely engaged in team meetings and processes and help continuously identify and drive improvements for the team's efficiency and effectiveness.
- Be a mentor and role model for junior engineers by exemplifying and re-inforcing the Amazon's LPs every day.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.