Virtual Amazon Customer Service Jobs in San Ramon, CA

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders, bringing expertise in leadership development, employee experience, and operational excellence.
In this role, you will partner with business leaders to deliver HR initiatives focused on talent management, employee engagement, and internal customer service. Success requires leveraging data-driven insights and understanding the importance of HR metrics to drive business impact. You may also lead a team of entry-level HR employees and own projects that enhance the employee experience.
The HR Business Partner balances strategic and tactical responsibilities, driving organizational success through partnership with leaders. They execute core PXT processes while providing guidance on talent processes, performance management, and cultural initiatives. By building trust and influence through sound business acumen, they manage increasingly complex issues and deliver solutions that enhance both employee experience and business outcomes.
You will be expected to work onsite at an Amazon facility.
Key job responsibilities
- Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
- Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
- Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
- Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters. Support leaders in building inclusive, high-performing teams.
- Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
- Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.
A day in the life
Your day will be a dynamic blend of strategic thinking and data-driven decision-making. You'll focus on driving organizational effectiveness and employee engagement, leveraging advanced analytics and AI-enabled tools to identify trends, anticipate business needs, and develop solutions that enhance workplace experience and deliver measurable results.
From coaching leadership teams on workforce and talent management to driving HR process excellence, you'll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. You'll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements.
Success in this role comes from your ability to navigate organizational dynamics, lead change initiatives, and make high-judgment decisions in ambiguous situations. Through a combination of business acumen, data-driven insights, and strategic partnerships, you'll help create a workplace culture where employees feel valued and empowered, while driving long-term organizational success and adaptability in a rapidly evolving business landscape.
About the team
Sub-Same Day Fulfillment Centers (SSD-FC) are an integral part of meeting Amazon's customer promise through Prime same-day delivery. In tandem with its Rapid and Rural Logistics business parallels, these locations strive to serve over 80% of Prime customer demands across North America. - And with people at the heart of it all, our commitment to provide HR functional excellence continues and grows.
Known as People, Experience and Technology (PXT) , our HR team members are present onsite to help drive tactical leadership direction, while providing top-notch internal customer support. PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).
- Experience supporting and/or leading employee-focused processes such as onboarding, benefits, investigations, training and/or talent management
PREFERRED QUALIFICATIONS
- Master's degree, or MBA
- Experience supporting operational environments (manufacturing, distribution, or similar)
- Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
- Demonstrated ability to build effective partnerships with business leaders
- Experience handling employee relations matters and conducting workplace investigations
- Strong coaching and influencing skills with ability to guide leaders through complex situations
- Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Richmond - 74,400.00 - 130,200.00 USD annually