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Virtual Amazon Customer Service Jobs in Riverside, CA

Amazon

Operations Manager

Riverside, CA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

Amazon

Operations Manager

Riverside, CA · On-site

External Our WW Operations network delivers millions of packages and smiles to Amazon customers ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

Amazon

Operations Manager

Riverside, CA · On-site

External Our WW Operations network delivers millions of packages and smiles to Amazon customers ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

dbi

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

Summit Solutions

Customer Service Representative

Riverside, CA · On-site

$16.75 - $22.75/hr

You'll communicate with clients by phone, email, text, virtual meetings, and occasionally in person while ensuring every interaction reflects professionalism and exceptional customer service. This ...

Amazon

Operations Manager

Moreno Valley, CA · On-site

Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Fontana, CA · On-site

Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Redlands, CA · On-site

Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Eastvale, CA · On-site

Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operation Manager - Hesperia, CA

Hesperia, CA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Riverside, CA

Virtual Amazon Customer Service information

See Riverside, CA salary details

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How much do virtual amazon customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual amazon customer service in Riverside, CA is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.57 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Riverside, CA?

The most popular types of Amazon Customer Service jobs in Riverside, CA are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Riverside, CA?

For Virtual Amazon Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Riverside, CA look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Amazon Customer Service jobs?

Cities near Riverside, CA with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,777 per year, or $18.6 per hour.

Customer Service Representative

Bradshaw Home

Rancho Cucamonga, CA • On-site

$21 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Bradshaw Home is seeking a Customer Service Representative to join our team at our Rancho Cucamonga headquarters. This position will be responsible for managing major customer accounts, including communication, order processing, and routing. Orders are received via EDI and email, and you will coordinate and prioritize all incoming orders to ensure they are processed accurately in our order management system and shipped on time. You will also work closely with customers, sales managers, and internal departments regarding pricing, item availability, shipping issues, on-time delivery, and other customer-related inquiries.
Work Arrangement: Hybrid schedule based in Rancho Cucamonga (Tuesday through Thursday in office) after successful completion of the first 90 days. New hires are required to work onsite Monday through Friday during the initial 90-day training and onboarding period.
Responsibilities:
Duties include, but are not limited to, the following:
  • Process all EDI and manual orders for the customers you manage within 24 hours of receipt.
  • Review and resolve failed inbound EDI orders by maintaining the EDI code list for each of your customers.
  • Resolve all order holds within 72 hours of order entry.
  • Ensure all orders are released to the warehouse 3 days before the ship date.
  • File all purchase orders in our virtual filing cabinet.
  • File all pertinent PO specific emails including extension requests/approvals in our virtual filing cabinet.
  • Reply to all customer inquiries within 24 hours of receipt.
  • Email out of stock reports daily to our customers.
  • Process and reply to all production planning cut/extension requests within 24 hrs of receipt.
  • Process and reply to all OMS Allocation cut/extension requests within 24 hrs of receipt.
  • Review Open Order Report 2x per week or as requested.
  • Review delivery date change request emails and tracking emails (Late Requested Delivery Date) from transportation & notify customers of delivery date changes and request extensions.
  • Ensure all shipped orders are invoiced and closed in all systems.
  • Review vendor guides for the customers you manage and ensure you understand the compliance requirements for each.
  • Process and submit routing for collect customers, ensuring adherence to each customer's guidelines.
  • Schedule pickup appointments for collect customers on our scheduling platform.
  • Performs other duties as assigned to support the overall success of the team and company.

Requirements:
  • High school diploma or GED, some college preferred.
  • 3+ years of relevant customer service experience with an emphasis in order processing and/or order management.
  • Working knowledge of Microsoft Office Suite; Outlook, Excel, Word, PowerPoint and Access and web-based applications.
  • Experience working with an order management software and ERP system.
  • Positive and professional attitude.
  • Ability to work well under pressure.
  • Excellent written and verbal communication skills, with the ability to effectively and persuasively communicate both internally and externally.
  • Excellent organizational skills with the ability to prioritize and multitask effectively.
  • Attention to detail and accuracy.
  • Strong work ethic with a "never-settle" attitude.
  • Takes initiative.
  • Commitment to the job.
  • Self-motivated and a reliable team player.
  • Demonstrated ability to multi-task, problem solve and maintain professional in stressful situations.
  • Strong problem-solving skills with the ability to identify and analyze complex problems, to develop, evaluate options, and implement solutions.

Pay and Benefits:
US$21.00 Hourly
Final compensation offered will be determined based on a number of job-related factors, including the candidate's skills, experience, and qualifications. Employees in this role are eligible to participate in the company's benefits program, which includes medical, dental, and vision insurance, 401(k) with company matching, accrued vacation, floating holidays, and designated company holidays.
Life at Bradshaw Home:
At Bradshaw Home, we're proud of our culture of collaboration, growth, and innovation. Recognized as a Great Place to Work®, we believe in supporting our people just as much as we support our customers.
Want to see more of what it's like to be part of our team?
  • Explore our Great Place To Work® profile
  • Learn more on The Muse

Bradshaw Home is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.
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