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Virtual Amazon Customer Service Jobs in Riverside, CA

Amazon

Process Assistant

Santa Ana, CA · On-site

Amazon Process Assistant (Full-time) Since opening our virtual doors in 1995, we've been pushing ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

dbi

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

Laltitude

Be Seen First

Ecommerce Order Processing and Customer Service Coordinator

Corona, CA · On-site

$22 - $24/hr

Sort and print packing slips and shipping labels for fulfillment and Amazon FBA inventory ... Resolve customer service requests from beginning to end, including order issues, returns ...

Laltitude

Be Seen First

Ecommerce Order Processing and Customer Service Coordinator

Corona, CA · On-site

$22 - $24/hr

Sort and print packing slips and shipping labels for fulfillment and Amazon FBA inventory ... Resolve customer service requests from beginning to end, including order issues, returns ...

Route 64 Logistics

Amazon Delivery Driver

Anaheim, CA · On-site

$18.50 - $19/hr

Experience in delivery driving, customer service, or other related fields. * Clean driving record. * Ability to handle physical workload (moving in and out of a van up to 250 times). * Deadline ...

Route 64 Logistics

Amazon Delivery Driver

Anaheim, CA

$18.50 - $19/hr

Experience in delivery driving, customer service, or other related fields. * Clean driving record. * Ability to handle physical workload (moving in and out of a van up to 250 times). * Deadline ...

Amazon

Solutions Architect, Ent Higher Ed CA

Irvine, CA · On-site

$67.50 - $89/hr

... web services (e.g., Amazon EC2, Amazon S3, Amazon RDS, and Amazon CloudFront) directly with customers and AWS Partners. Your responsibilities will include: owning the technical engagement around ...

Amazon

Mechatronics & Robotics Tech

Bloomington, CA · On-site

... customers are met with the Amazon smile. Come join us on our journey! About the Role As a ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

Amazon

Mechatronics & Robotics Tech

Bloomington, CA · On-site

... customers are met with the Amazon smile. Come join us on our journey! About the Role As a ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

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All JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Riverside, CA

Virtual Amazon Customer Service information

See Riverside, CA salary details

$12

$18

$24

How much do virtual amazon customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual amazon customer service in Riverside, CA is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.57 per hour, depending on experience, location, and employer.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most common challenges faced by Virtual Amazon Customer Service Associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What are the key skills and qualifications needed to thrive as a Virtual Amazon Customer Service Representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What does a Virtual Amazon Customer Service Representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.
What are the most commonly searched types of Amazon Customer Service jobs in Riverside, CA? The most popular types of Amazon Customer Service jobs in Riverside, CA are:
What are popular job titles related to Virtual Amazon Customer Service jobs in Riverside, CA? For Virtual Amazon Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Amazon Customer Service jobs in Riverside, CA look for? The top searched job categories for Virtual Amazon Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Amazon Customer Service jobs? Cities near Riverside, CA with the most Virtual Amazon Customer Service job openings:
Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Riverside, CA as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 69% Physical, 3% Hybrid, and 28% Remote job distribution, with an average salary of $38,777 per year, or $18.6 per hour.
Account Manager I, Amazon Global Logistics

Account Manager I, Amazon Global Logistics

Amazon

Irvine, CA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,828 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Account Manager role is responsible for identifying and converting new growth opportunities for Amazon Global Logistics. You will work closely with Fulfillment by Amazon (FBA) Sellers to understand their supply chain needs and provide tailored logistics solutions, ultimately driving sales and improving the Seller experience.
Key job responsibilities
- Recruit and manage a diverse portfolio of FBA Sellers for Amazon Global Logistics' suite of services to meet or exceed sales targets (e.g., Sellers launched, volume, revenue)
- Identify opportunities for account growth and program expansion
- Proactively consult with FBA Sellers to understand their supply chain needs and provide solutions-based recommendations
- Build relationships with internal and external stakeholders through remote and in-person meetings
- Oversee account management activities, including forecasting, operational troubleshooting, seller education, and metric tracking to measure Seller experience and business performance
- Coordinate with internal teams to onboard new sellers and support operational requirements
A day in the life
As an Account Manager, you will be a sales and business development-oriented individual, tasked with identifying and converting new opportunities with a high degree of customer obsession. You will engage with FBA Sellers on a daily basis, developing pipeline management plans to meet stretch onboarding and conversion goals

This role requires working in a high-volume, fast-paced environment across various global teams.
About the team
Formed in 2020, the US Account Management Team within Amazon Global Logistics works closely with FBA Sellers, providing onboarding support, operational insights, and direction for new and existing logistics products and services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a high-quality logistics experience.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment

The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3.

Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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