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Virtual Amazon Customer Service Jobs in Raleigh, NC

Afni

Remote Customer Service Representative

Raleigh, NC · On-site

$14.50 - $15/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Customer Service - Escalations team member's primary responsibilities include:? * Handling ...

Amazon

IT Manager, Ops Tech Solutions (OTS)

Garner, NC · On-site

... Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings ... Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

... virtual teleservices for industry-leading brands. Whether your background is in healthcare, ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

... virtual teleservices for industry-leading brands. Whether your background is in healthcare, ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

... virtual teleservices for industry-leading brands. Whether your background is in healthcare, ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

IQVIA

Virtual Customer Engagement Specialist

Raleigh, NC

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

New

IQVIA

Virtual Customer Engagement Specialist

Raleigh, NC · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

New

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Showing results 21-40

All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Raleigh, NC

Virtual Amazon Customer Service information

See Raleigh, NC salary details

$11

$17

$23

How much do virtual amazon customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual amazon customer service in Raleigh, NC is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.
What are the most commonly searched types of Amazon Customer Service jobs in Raleigh, NC? The most popular types of Amazon Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Virtual Amazon Customer Service jobs in Raleigh, NC? For Virtual Amazon Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Amazon Customer Service jobs in Raleigh, NC look for? The top searched job categories for Virtual Amazon Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Amazon Customer Service jobs? Cities near Raleigh, NC with the most Virtual Amazon Customer Service job openings:
Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,131 per year, or $17.4 per hour.

Alterations Customer Service Representative

dbi

Raleigh, NC

$15.50 - $21.25/hr

Full-time

Re-posted 17 days ago

Job description

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system

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