Amazon's Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation ... An ideal candidate has a background in customer service/call center, transportation, and/or supply ...
Amazon's Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation ... An ideal candidate has a background in customer service/call center, transportation, and/or supply ...
Amazon's Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation ... An ideal candidate has a background in customer service/call center, transportation, and/or supply ...
Amazon's Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation ... An ideal candidate has a background in customer service/call center, transportation, and/or supply ...
Area Manager
Lebanon, TN · On-site
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...
Area Manager
Lebanon, TN · On-site
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...
... customers. Amazon Freight is engineering systems and capabilities to ensure shipper freight across the Amazon network-vendors, suppliers, sellers-moves with best-in-class service at the lowest ...
... customers. Amazon Freight is engineering systems and capabilities to ensure shipper freight across the Amazon network-vendors, suppliers, sellers-moves with best-in-class service at the lowest ...
... customers. Amazon Freight is engineering systems and capabilities to ensure shipper freight across the Amazon network-vendors, suppliers, sellers-moves with best-in-class service at the lowest ...
... customers. Amazon Freight is engineering systems and capabilities to ensure shipper freight across the Amazon network-vendors, suppliers, sellers-moves with best-in-class service at the lowest ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
New
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
New
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
New
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
New
Construction Manager, North America Construction Manager, Design and Construction, Design and Con...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
Construction Manager, North America Construction Manager, Design and Construction, Design and Con...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
Construction Manager, North America Construction Manager, Design and Construction, Design and Con...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
Construction Manager, North America Construction Manager, Design and Construction, Design and Con...
... service of delivering world-class facilities for Amazon's customers. This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
New
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
New
Customer Service Representative
Brentwood, TN · On-site
$15.25 - $20.50/hr
What We Need Corpay is currently looking to hire a Permit & Compliance Customer Service ... Virtual fitness classes offered company-wide * Robust PTO offerings including: major holidays ...
Customer Service Representative
Brentwood, TN · On-site
$15.25 - $20.50/hr
What We Need Corpay is currently looking to hire a Permit & Compliance Customer Service ... Virtual fitness classes offered company-wide * Robust PTO offerings including: major holidays ...
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... service skills, communication skills and interpersonal skills - Track record of meeting or ...
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... service skills, communication skills and interpersonal skills - Track record of meeting or ...
Operations Manager
Memphis, TN · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...
Operations Manager
Memphis, TN · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity ... How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less ...
Operations Manager
Lebanon, TN · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...
Operations Manager
Lebanon, TN · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...
Virtual Amazon Customer Service information
What does a virtual Amazon customer service representative do?
A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.
What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?
To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.
What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?
Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.
What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?
| Aspect | Virtual Amazon Customer Service | Virtual Live Chat Customer Support |
|---|---|---|
| Primary Role | Assist Amazon customers with orders, returns, and account issues | Provide real-time support via live chat for various companies |
| Work Environment | Remote, often within Amazon's platform or CRM systems | Remote, across multiple industries and platforms |
| Required Skills | Customer service, problem-solving, familiarity with Amazon policies | Communication skills, multitasking, technical proficiency |
| Employer & Industry | Amazon, e-commerce | Various companies, customer support services |
Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.
What are the most commonly searched types of Amazon Customer Service jobs in Tennessee?
The most popular types of Amazon Customer Service jobs in Tennessee are:
What are popular job titles related to Virtual Amazon Customer Service jobs in Tennessee?
For Virtual Amazon Customer Service jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Virtual Amazon Customer Service jobs in Tennessee look for?
The top searched job categories for Virtual Amazon Customer Service jobs in Tennessee are:
What cities in Tennessee are hiring for Virtual Amazon Customer Service jobs?
Cities in Tennessee with the most Virtual Amazon Customer Service job openings:
Full-time
Medical, Retirement
Re-posted 6 days ago
Amazon rating
7.4
Based on 7,105 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon's Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM's ability to deliver a world class transportation product that serves its customers on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
-Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
- Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
- Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
- Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
- Provide support to drivers and carriers with over the road disruptions
Your calls will be monitored and recorded for training and compliance purposes.
A day in the life
The AZIM Transportation Operations Specialist facilitates the continued flow of Amazon's supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Speak, write, and read fluently in English
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 21.68 - 29.18 USD hourly
USA, TN, Nashville - 19.51 - 26.25 USD hourly
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
-Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
- Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
- Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
- Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
- Provide support to drivers and carriers with over the road disruptions
Your calls will be monitored and recorded for training and compliance purposes.
A day in the life
The AZIM Transportation Operations Specialist facilitates the continued flow of Amazon's supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Speak, write, and read fluently in English
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 21.68 - 29.18 USD hourly
USA, TN, Nashville - 19.51 - 26.25 USD hourly
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US