ZipRecruiter

Log In

1

Virtual Agent Jobs in Philadelphia, PA (NOW HIRING)

ClifyX

ServiceNow Now Assist Sr. Developer

Wayne, PA · On-site

$49 - $67.25/hr

... and not Virtual Agent only Company : ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the ...

RE/MAX Main Line

Real Estate Agent

West Chester, PA · On-site

Online marketing through personalized website, mail campaigns, and virtual tours * Full ... Every Real Estate Agent on our team has integrity and works together to foster a judgement free ...

RE/MAX Main Line

Real Estate Agent

West Chester, PA · On-site

Online marketing through personalized website, mail campaigns, and virtual tours * Full ... Every Real Estate Agent on our team has integrity and works together to foster a judgement free ...

hajoca

ServiceNow Analyst

Lafayette Hill, PA · On-site

Serve as the functional subject matter expert for ServiceNow AI capabilities, including Now Assist, AI Agents, AI Search, Virtual Agent, and Predictive Intelligence. * Configure, tune, train, and ...

hajoca

ServiceNow Analyst

Lafayette Hill, PA · On-site

Serve as the functional subject matter expert for ServiceNow AI capabilities, including Now Assist, AI Agents, AI Search, Virtual Agent, and Predictive Intelligence. * Configure, tune, train, and ...

Purple Drive

Agent Builder (Amazon Bedrock)

Malvern, PA · Remote

$14.50 - $19.25/hr

We are seeking an Agent Builder with 6-8 years of experience in software development and cloud ... Experience building chatbots, virtual assistants, or AI agents. * Knowledge of RAG, vector ...

New

next page

Showing results 1-20

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Philadelphia, PA

Virtual Agent information

See Philadelphia, PA salary details

$601

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Aug 30, 2026, the average weekly pay for virtual agent in Philadelphia, PA is $1,401.90, according to ZipRecruiter salary data. Most workers in this role earn between $1,173.08 and $1,484.62 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Philadelphia, PA?

The most popular types of Agent jobs in Philadelphia, PA are:

What are popular job titles related to Virtual Agent jobs in Philadelphia, PA?

For Virtual Agent jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Philadelphia, PA look for?

The top searched job categories for Virtual Agent jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Virtual Agent jobs?

Cities near Philadelphia, PA with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Philadelphia, PA as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $72,899 per year, or $35 per hour.

ServiceNow Developer with Security Clearance

Philadelphia, PA • On-site

Associates Systems LLC
Engineering Professional Services • 1 - 10 employees
Learn more about Associates Systems LLCexternal

$54.50 - $75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

ServiceNow Developer w/ Active DOD Secret or top secret clearance
IAT Level II or III preferred. Job Location/Job Type: Remote with travel on site for quarterly meetings ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support multiple projects. You’ll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with Navy requirements and standards. This role will also be responsible for developing features, leveraging ServiceNow Virtual Agents and Now Assist. DUTIES AND RESPONSIBILITIES Develop and configure ITSM and/or CRM ServiceNow modules to meet mission requirements.
Build workflows, dashboards, and integrations with ServiceNow.
Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).
Develop access controls for ServiceNow applications.
Design, create and extend data tables.
Define database views and GlideRecord queries.
Build AI features with ServiceNow Virtual Agents and Now Assist.
Participate in user story grooming and refinement; estimate and deliver within Scrum sprints.
Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.
QUALIFICATIONS Must hold an active Secret or Top Secret clearance Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or a minimum of three (3) years relevant specialized experience.
3 + years of ServiceNow development experience.
One of more of the following ServiceNow Micro-Certs: Virtual Agent Implementor, Delivery Accreditation – Now Asist for ITSM, or Delivery Accreditation – AI Agents.
Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
Experience with Virtual Agent Designer configuring ServiceNow Virtual Agents.
Hands-on experience with JavaScript.
Proven experience delivering projects using Agile methodologies.
Strong communication skills to interact with technical teams and government stakeholders.
NICE TO HAVES CAD (Certified Application Developer – ServiceNow) certification.
Clearance: U.S. Citizen; Active DOD Secret clearance or Top Secret DoD Clearance. WHY INDEV Innovative Environment:  Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.
Job Type: Full-time Benefits: Health insurance
Life insurance
Paid time off & Holiday Referral program
Vision & Dental insurance
401(k)

Apply