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Virtual Agent Jobs in Fort Mill, SC (NOW HIRING)

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Virtual Agent information

See Fort Mill, SC salary details

$523

$1.2K

$2.2K

How much do virtual agent jobs pay per week?

As of Aug 11, 2026, the average weekly pay for virtual agent in Fort Mill, SC is $1,220.83, according to ZipRecruiter salary data. Most workers in this role earn between $1,023.08 and $1,292.31 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Fort Mill, SC? The most popular types of Agent jobs in Fort Mill, SC are:
What are popular job titles related to Virtual Agent jobs in Fort Mill, SC? For Virtual Agent jobs in Fort Mill, SC, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Fort Mill, SC look for? The top searched job categories for Virtual Agent jobs in Fort Mill, SC are:
What cities near Fort Mill, SC are hiring for Virtual Agent jobs? Cities near Fort Mill, SC with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Fort Mill, SC as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,483 per year, or $30.5 per hour.

ServiceNow Developer (Developer III)

INSPYR Solutions

Charlotte, NC • On-site

$52.75 - $72.50/hr

Other

Posted 6 days ago

Job description

Senior ServiceNow Developer (Developer III)

Location: Charlotte, NC (Hybrid – 4 Days Onsite, 1 Day Remote)
Employment Type: W2 Contract-to-Hire

Position Overview

We are seeking an experienced Senior ServiceNow Developer to design, develop, and enhance enterprise ServiceNow solutions supporting HR Service Delivery (HRSD), IT Service Management (ITSM), and platform integrations. This role will focus on workflow automation, custom application development, API integrations, and platform optimization to improve operational efficiency and user experience.

The ideal candidate is a hands-on developer with strong JavaScript expertise, deep knowledge of the ServiceNow platform, and experience delivering scalable enterprise solutions in an Agile environment.

Key Responsibilities
  • Design, develop, and maintain custom ServiceNow applications and platform enhancements.
  • Configure and develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Flow Designer workflows, and other platform components.
  • Build and support Service Catalog items, Record Producers, and automated fulfillment workflows.
  • Develop and maintain integrations using REST APIs, SOAP, IntegrationHub, and MID Server.
  • Design and implement HRSD and ITSM solutions that streamline business processes and improve service delivery.
  • Automate workflows to increase operational efficiency and reduce manual processes.
  • Collaborate with business analysts, architects, product owners, and technical teams to translate business requirements into scalable ServiceNow solutions.
  • Troubleshoot and resolve complex platform, application, and integration issues.
  • Participate in code reviews and promote development best practices.
  • Support Agile development teams throughout the software development lifecycle.
Required Qualifications
  • 5+ years of hands-on ServiceNow development experience.
  • Strong proficiency in JavaScript and the ServiceNow Glide API.
  • Experience developing:
    • Business Rules
    • Client Scripts
    • Script Includes
    • UI Policies
    • UI Actions
    • Flow Designer workflows
  • Experience building and supporting REST and SOAP integrations.
  • Experience with ServiceNow HRSD and ITSM modules.
  • Hands-on experience with IntegrationHub and MID Server.
  • Experience working within Agile/Scrum development environments.
Preferred Qualifications
  • ServiceNow Certified Application Developer (CAD) certification.
  • Experience with Employee Center and/or Service Portal development.
  • Experience integrating ServiceNow with enterprise applications such as Azure Active Directory, SAP, Snowflake, or similar platforms.
  • Experience using Git, Azure DevOps, or other CI/CD and DevOps tools.
  • Experience building AI-enabled workflows, Virtual Agent solutions, or intelligent automation capabilities.
Technical Skills
  • ServiceNow Application Development
  • JavaScript & Glide API
  • HRSD & ITSM
  • Flow Designer
  • IntegrationHub
  • REST & SOAP APIs
  • MID Server
  • Workflow Automation
  • Service Catalog Development
  • Agile/Scrum Methodologies
  • Troubleshooting & Root Cause Analysis
  • Technical Documentation
Nice to Have
  • Employee Center
  • Service Portal
  • AI-powered workflows
  • Virtual Agent
  • Git / Azure DevOps / CI/CD

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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