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Virtual Agent Jobs in Fort Mill, SC (NOW HIRING)

DataSync Inc

Google CCAI Developer

Charlotte, NC · On-site

Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred. Key Responsibilities ...

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Virtual Agent information

See Fort Mill, SC salary details

$523

$1.2K

$2.2K

How much do virtual agent jobs pay per week?

As of Sep 2, 2026, the average weekly pay for virtual agent in Fort Mill, SC is $1,220.83, according to ZipRecruiter salary data. Most workers in this role earn between $1,023.08 and $1,292.31 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Fort Mill, SC?

The most popular types of Agent jobs in Fort Mill, SC are:

What are popular job titles related to Virtual Agent jobs in Fort Mill, SC?

For Virtual Agent jobs in Fort Mill, SC, the most frequently searched job titles are:

What cities near Fort Mill, SC are hiring for Virtual Agent jobs?

Cities near Fort Mill, SC with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Fort Mill, SC as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $63,483 per year, or $30.5 per hour.

Google CCAI Developer

DataSync Inc

Charlotte, NC • On-site

Contractor

Posted 20 days ago

Job description

Location: Charlotte, NC or Denver, CO
Duration: 6+ months

Job Description – Google CCAI (Development & Migration)

Role Title: Google CCAI (Contact Center AI)

Experience: 4–8 Years

Job Summary: 

We are seeking a highly skilled Google CCAI with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred.

Key Responsibilities

Conversational AI Development

  • Design, develop, and maintain intelligent virtual agents using Google Contact Center AI (CCAI).
  • Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
  • Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
  • Develop reusable conversation components and enterprise chatbot frameworks.

Integration & Backend Development

  • Develop Python-based webhooks and fulfillment services.
  • Integrate conversational solutions with enterprise applications using REST APIs, gRPC services, middleware platforms, and cloud services.
  • Implement secure authentication mechanisms including OAuth, JWT, and API key-based integrations.
  • Build orchestration layers for customer profile retrieval, account validation, transaction processing, and backend workflows.

Migration & Modernization Projects

  • Participate in migration initiatives involving:
    • Legacy IVR to Google CCAI migration
    • Dialogflow ES to Dialogflow CX migration
    • Chatbot platform migration to Google Conversational AI
    • Legacy rule-based bots to Generative AI-based virtual agents
  • Analyze existing conversation flows, intents, call-routing logic, and backend integrations.
  • Execute migration assessments, solution mapping, conversation redesign, and deployment activities.
  • Support data migration, knowledge migration, and conversational experience modernization efforts.

DevOps & Production Support

  • Manage source code repositories using Git-based version control systems.
  • Support CI/CD deployment pipelines across development, testing, staging, and production environments.
  • Troubleshoot production issues and implement root-cause analysis.
  • Conduct regression testing, performance validation, and release management activities.

Required Technical Skills

Google CCAI Technologies

  • Google Contact Center AI (CCAI)
  • Conversational AI
  • Virtual Agent Development
  • Contact Center Automation

Development

  • Python
  • REST APIs
  • gRPC
  • Webhook Development
  • Microservices Architecture

Cloud Technologies

  • Google Cloud Platform (GCP)
  • Cloud Functions
  • Cloud Run
  • BigQuery
  • Vertex AI
  • Pub/Sub
  • Cloud Storage

Database & Tools

  • SQL
  • Postman
  • GitHub
  • GitLab
  • JIRA

Preferred Skills

  • Experience with telecom, banking, healthcare, retail, or customer service contact centers.
  • Knowledge of speech analytics and conversational analytics.
  • Hands-on experience with RAG (Retrieval Augmented Generation) architectures.
  • Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.
  • Exposure to omnichannel customer engagement platforms.
  • Understanding of IVR call flows, contact center operations, and customer experience transformation programs.

Preferred Migration Experience

Candidates with experience in any of the following will be strongly preferred:

  • Genesys to Google CCAI migration
  • NICE CXone to Google CCAI migration
  • Amazon Connect to Google CCAI migration
  • Legacy IVR modernization programs
  • Dialogflow ES to CX migration
  • Traditional chatbot to Generative AI bot transformation
  • Knowledge base migration and conversational redesign initiatives
  • Contact center cloud migration programs

Certifications (Preferred)

  • Google Professional Cloud Architect
  • Google Professional Cloud Developer
  • Google Cloud Digital Leader
  • Google Generative AI Certifications
  • Google Contact Center AI Certifications

Keywords for Sourcing

Google CCAI, Contact Center AI, Gemini, Vertex AI, Conversational AI, Virtual Agent, Voicebot, Chatbot, Prompt Engineering, Python, Webhooks, REST API, gRPC, Google Cloud Platform, Contact Center Modernization, IVR Migration, CX Transformation, Generative AI, Agentic AI, LangChain, RAG, Contact Center Migration, Customer Experience Automation.


DataSync has a core expertise in the areas of recruiting and staffing solutions in USA, Canada and India - providing a one-stop solution to the clients in establishing teams at their onshore, near-shore and offshore facilities. Industry focused teams at DataSync has developed instinctive expertise to rapidly support various industry verticals.