Virtual Account Representative Jobs in Riverside, CA

Job Summary:

Stori, an affiliated company of Zymo Research, is seeking a highly motivated, detail-oriented Account Manager / Inside Sales Representative with a strong ability to drive new business while providing technical and customer support. This hybrid role is responsible for outbound clinic engagement, onboarding new partners, managing ongoing relationships, and driving account growth. 

The ideal candidate will serve as both the frontline sales driver and trusted partner to clinical accounts, ensuring successful adoption and utilization of Stori's testing platform. 

Join us in making a meaningful impact!

Essential Duties and Responsibilities

Inside Sales & Clinic Onboarding 

• Identify, prospect, and engage clinics, providers, and healthcare organizations 
• Conduct outbound outreach (calls, email, virtual meetings) to generate and qualify new leads 
• Educate prospective clients on Stori's testing platform (hormone, methylation, microbiome, etc.) 
• Lead product demos, sales presentations, and onboarding discussions 
• Manage the full sales cycle from first contact through account activation 
• Guide clinics through onboarding workflows, ordering, and platform setup 

Account Management & Growth 

• Develop and maintain strong relationships with onboarded clinics 
• Drive test utilization, account expansion, and retention 
• Conduct regular check-ins and performance reviews 
• Track account performance metrics using CRM tools 

Technical Support & Customer Success 

• Serve as primary contact for technical inquiries 
• Troubleshoot issues and coordinate with internal teams 
• Guide customers on workflows and best practices 
• Document and resolve recurring issues 

Cross-Functional Collaboration 

• Partner with product, lab, and quality teams 
• Provide customer feedback for product improvements 
• Support training materials and documentation 

Education and Experience:

• Bachelor's degree in Life Sciences or related field required 
• 1-5+ years of experience in sales, account management, or customer-facing roles 
• Experience in diagnostics, biotech, or healthcare preferred 
• Strong communication and organizational skills 

About Us:

Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance.

Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!

Compensation, Benefits, and Perks:                                 

The estimated base compensation range for this position is $25-28 per hour with a commission plan at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

Stori also offers competitive benefits and perks including:

• Medical, Dental, Vision, and Life Insurance Coverages
• EAP Sessions
• Vacation Time plus Company Holidays
• Paid Sick Leave
• Generous 401(K) with matching
• Employee Referral Bonus
• Competitive commission plan
• Monthly car allowance
• Cell phone stipend

Equal Employment Opportunity Employer:

Stori welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law.

Location:

Hybrid - Zymo Research Operations - 2911 Dow Ave., Tustin, CA, 92780

Disclaimer: At Stori, we take the integrity of our hiring process seriously. Please be aware of fraudulent recruitment activities that may use our name to deceive job seekers. We will never ask for payment, sensitive personal information, or financial details during the recruitment process.

All legitimate communications will come from an official Stori or TriNet Hiring email address. If you are contacted by anyone claiming to represent us using a free email service (e.g., Gmail, Yahoo, Hotmail) or asking for payment, please treat this as fraudulent and report it immediately to careers@zymoresearch.com