Vip Relations Manager Jobs in Spring Valley, CA (NOW HIRING)

Company Description Viejas Casino & Resort is San Diego’s premier gaming destination and a AAA Four Diamond Award recipient since 2013, offering a blend of world-class entertainment, dining, and hospitality. The resort features thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility, creating a dynamic environment for team members and guests. Multiple restaurants, including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, Daily Roast Gourmet Coffee, and a 24-hour Grab and Go quick service venue, provide diverse culinary experiences. Viejas Hotel and the adult-only Willows Hotel & Spa together offer luxury rooms, VIP suites, spa services, pools, and extensive meeting spaces, while the nearby Viejas Outlets deliver unique shopping, dining, bowling, and seasonal outdoor ice skating. Team members join a high-energy, guest-focused environment with opportunities to contribute to exceptional service across gaming, hospitality, and retail operations.

Summary:

The Employee Relations Specialist will provide support relating to all aspects of employee relations, reporting into the HR Operations Manager. This involves receiving and effectively handling employee complaints and escalating these complaints to the appropriate level. Will assist in communicating changes regarding company policies, goals and/or initiatives. Will respond to employee violations of policies and assist to resolve conflict in the workplace.

Job Description

• Works closely with assigned client departments in supporting both the organization and departments.

• Collaborates with management on HR processes, policies, practices and systems.

• Assists team members in accessing the proper source to deal with issues, problems or questions through investigation and/or mediation

• Coordinates meetings with individuals for issues, investigations and/or grievances in a timely manner.

• Assists, discusses and advises with HR Manager on general personnel issues.

• Coordinates and facilitates grievance procedures.

• Schedules and coordinates meetings with individuals.

• Tracks and maintains grievance files and logs, discipline/investigation files.

• Ensures suspension and terminations are elevated for approval by HR Manager prior to delivery.

• Processes termination paperwork and term alerts in a timely manner.

• Participate and support onsite events (Health fairs, Holiday events, etc.).

• Attends and participates with community events.

• Assists Employment team with candidate screenings, supports at onsite job fair, and Tribal Member internship program.

• Assists at New Hire Orientation and provides support with additional training as appropriate.

• Participates in property functions, including retail, anniversary, and holiday events.

• Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the hotel policies and procedures.

• Follows company and departmental policies and standard operating procedures.

• Establishes and maintains professional working relationship with internal and external guests.

• Ensures that work area is clean, safe, secure, and well maintained.

• Performs other miscellaneous duties and special projects as assigned.

• Does not provide supervision to others.

• Bachelor’s degree in Business Administration or related area.

• 3 to 5 years of experience.

• Bilingual (Spanish) required.

• Excellent written, verbal and interpersonal communication skills.

• Demonstrated intermediate level of competence in the areas of collaborative and service orientation, strategic perspective, change management, diagnostic insight, broad HR knowledge, coaching and counseling collaboration and influence.

• Strong guest service skills and attention to detail.

• Excellent time/project management and organizational skills with ability to handle multiple projects.

• Proficient in Microsoft Office Suite such as Word and Excel.

• Must be a self-starter and able to adjust to change.

• Ability to work a flexible schedule to accommodate company and team members’ needs.

Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. It is the policy of the Viejas Band to give preference in hiring to qualified applicants in the following order: 1) Viejas Tribal Members and 2) other Native Americans.