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Video Teller Jobs in Oregon (NOW HIRING)

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Video Teller information

What is a video teller?

Video Tellers are bank employees who assist customers remotely via video conferencing technology, often through an ATM or kiosk. They help with a variety of banking transactions and services such as deposits, withdrawals, account inquiries, and more, just as a traditional teller would in person. Video Tellers offer extended service hours and can provide personalized assistance in locations where full-service branches might not be available. This technology enhances convenience and accessibility for customers, bridging the gap between digital banking and face-to-face service.

What are the key skills and qualifications needed to thrive as a video teller?

To thrive as a Video Teller, you need strong customer service skills, a solid understanding of banking procedures, and typically a high school diploma or equivalent. Familiarity with banking software, video conferencing systems, and cash handling tools is essential. Excellent communication, problem-solving, and multitasking abilities help Video Tellers provide a positive client experience remotely. These skills are crucial for efficiently assisting customers, maintaining security standards, and ensuring satisfaction in a digital banking environment.

How does a video teller typically collaborate with in-branch staff and remote banking teams?

Video Tellers often work closely with in-branch staff and remote banking teams to ensure seamless customer service across various channels. While their primary responsibilities involve assisting customers through video calls or interactive kiosks, they regularly coordinate with branch employees to resolve complex issues, handle transactions that require physical intervention, or escalate specialized requests. Effective communication, teamwork, and familiarity with digital banking platforms are essential for ensuring a smooth workflow and consistent customer experience. This collaborative environment also provides opportunities for learning and career advancement within the financial institution.

What is the difference between Video Teller vs Bank Teller?

AspectVideo TellerBank Teller
Required CredentialsHigh school diploma or equivalent; some certifications may enhance prospectsHigh school diploma or equivalent; certifications optional
Work EnvironmentRemote or branch-based with video technologyBranch-based, face-to-face with customers
Employer & Industry UsageUsed by banks adopting digital solutionsTraditional bank branches, retail banking
Common Search & ComparisonOften compared for customer service and technology useTraditional role, face-to-face service

The main difference between a Video Teller and a Bank Teller lies in their work environment and interaction method. Video Tellers operate via video technology, providing remote banking services, while Bank Tellers work directly with customers in branch settings. Both roles require similar credentials, but Video Tellers focus on digital banking solutions, making them suitable for banks adopting remote service models.

How does a video teller work?

A video teller operates through a secure video connection, allowing them to assist customers with banking transactions remotely. They use specialized banking software and cameras to verify identities and perform tasks such as deposits, withdrawals, and account inquiries, often working in a branch environment or remotely with flexible schedules.

Is a video teller a remote job?

A video teller position can be remote or in-branch, depending on the employer. Many remote video teller roles require familiarity with banking software, a reliable internet connection, and a quiet workspace. Employers often specify whether the role is remote during the application process.

What are popular job titles related to Video Teller jobs in Oregon?

For Video Teller jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Video Teller jobs in Oregon look for?

The top searched job categories for Video Teller jobs in Oregon are:

Video Teller jobs near you
Infographic showing various Video Teller job openings in Oregon as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Personal Video Teller I (Beaverton)

RIVERMARK COMMUNITY CREDIT UNION

Beaverton, OR

$22.88 - $31/hr

Full-time

Posted yesterday

New

Job description

Grow with Purpose at Rivermark

Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions.

Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self.

Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger.

Position overview:

The Personal Video Teller provides exceptional service and support to members through Interactive Teller Machinery and email. The VMA completes routine financial transactions while utilizing consultative selling techniques to recommend products and services that best meet members’ needs. A courteous, professional demeanor, technical aptitude, and attention to detail are essential in this role.

Primary responsibilities:

  • Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
  • Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests.
  • Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer.
  • Utilizes consultative selling skills to identify member needs and make appropriate recommendations.
  • Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM).
  • Ability to balance and prioritize a variety of tasks and member service issues.
  • Adheres to all risk mitigation processes and procedures.

Must-haves:

  • High school diploma or equivalent.
  • 1+ years financial institution or retail sales experience.
  • Ability to learn and apply new technologies, processes, and procedures in a timely manner.
  • Ability to seamlessly operate multiple computer systems simultaneously.
  • Must possess a professional demeanor and ability to effectively communicate via email and video conference.
  • Must be available to work on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial 5-6 weeks of training. 
  • After training, must be available to work 11:05 a.m. to 8:05 p.m. Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m.
  • After 90-days, this position is intended to become a hybrid work model with two days on-site required.

Nice to Haves:

  • Spanish speaking skills a plus.

Why choose us

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.

Apply