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Staff Vice President (VP) Agentic AI

Location: May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA.

This role requires associates to be in-office at least 3days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Summary

This role provides dedicated enterprise leadership for the unified intelligence and orchestration layer that powers engagement across SMS, Conversational AI, digital experiences, and agent-assisted calls. The leader is accountable for building the enterprise brain that brings together member context, interaction history, journey status, preferences, intents, next-best actions, and operational signals into a reusable platform that can be scaled across Elevance Health and Carelon. The role also creates a single point of accountability across enterprise AI intake and delivery alignment, AI solutions engineering and reuse, EHAP marketplace and governance automation, and predictive member engagement capabilities now being led across multiple director-level teams.

Team Scope

8 direct reports / ~75 total FTE's

Position Responsibilities

AI Services strategy and roadmap

• Define and evolve the strategic roadmap for agentic AI intelligence and member orchestration, ensuring alignment to enterprise priorities for containment, personalization, service modernization, and reusable AI products.

• Identify opportunities to reuse and extend existing AI platform modules, orchestration patterns, marketplace assets, and shared services in new enterprise solutions.

• Maintain awareness of AI market trends, platform patterns, and emerging tools to continuously evolve the service portfolio and keep the organization current in enterprise agentic AI.

• Translate the enterprise vision for a unified member intelligence and orchestration layer into a sequenced roadmap of capabilities, use cases, and delivery priorities.

• Collaboration with AI engineering and platform teams

• Partner closely with AI Engineering, EHAP, and enterprise platform teams to ensure orchestration capabilities are built on reusable architecture, shared services, and governed design patterns.

• Create a formal feedback loop from delivery teams into platform and engineering teams to improve usability, performance, monitoring, governance, and feature readiness of reusable components.

• Champion consistent standards for deployment, MLOps, observability, versioning, and quality assurance across all AI services.

• Ensure that platform investments such as EHAP marketplace, agent factory, Spark enablement, and governance automation are translated into practical enterprise delivery assets and not just platform features.

Delivery and project oversight

• Oversee multiple enterprise AI service engagements concurrently, from intake and scoping through development, deployment, stabilization, and value realization.

• Align cross-functional resources across data science, AI engineering, solution architecture, product, and business stakeholders to meet project demand efficiently.

• Drive execution consistency across agentic AI, member orchestration, predictive outreach, and engagement modernization efforts using common delivery standards and reusable assets.

• Ensure solutions are delivered with strong controls for quality, privacy, security, and regulatory compliance.

Ecosystem integration and enablement

• Work across IT, Product, Data, Contact Center, CRM, and digital teams to integrate AI solutions into the broader enterprise stack, including data pipelines, APIs, workflows, desktop platforms, and engagement systems.

• Serve as an internal evangelist for reusable AI platform capabilities, helping business and technology leaders adopt shared solutions rather than rebuild local variants.

• Ensure that deployed AI services are scalable, resilient, performant, and ready for enterprise production.

• Lead the orchestration of intelligence across channels so that member context can follow the journey across voice, chat, digital, and agent-assisted experiences.

• Team leadership and development

• Build, mentor, and lead a high-performing organization spanning enterprise AI intake and delivery alignment, AI solutions engineering, platform reuse and enablement, and predictive engagement capabilities.

• Provide senior leadership across the directors and teams responsible for enterprise AI intake, orchestration engineering, EHAP marketplace and governance automation, Spark/platform enablement, and predictive member outreach.

• Foster strong collaboration, open communication, and shared accountability across AI Services, AI Engineering, EHAP, and business-facing delivery teams.

• Drive ongoing skill development so teams stay current on orchestration, agentic AI, reusable platform patterns, and responsible AI practices.

Stakeholder management and business impact

• Act as the senior accountable leader for turning orchestration strategy into measurable business outcomes, including improved containment, better personalization, lower duplication, stronger platform reuse, and more consistent member experiences.

• Partner with executive stakeholders across Carelon, Elevance Health, operations, product, and technology to align priorities, manage tradeoffs, and accelerate decisions.

• Create visibility into delivery, value realization, platform adoption, and enterprise impact through common governance, reporting, and performance management.

• Reduce execution risk by unifying leadership across work that is currently distributed across multiple teams and programs, including AI intake and alignment, AI engineering reuse, marketplace and governance automation, Spark evolution, and predictive engagement efforts.

Position Requirements

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 15 years of leadership experience in programming environment; or any combination of education and experience, which would provide an equivalent background required.

Preferred Skills, Capabilities and Experiences

• Experience leading in large, matrix environments

• Proven experience developing cross-functional relationships and leading through influence and expertise

• Blended experience delivering results in large corporate environments, as well as fast-growing start-up organizations

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $206,000 to $370,800

Locations: California; Virginia

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.