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Vice President Service Operations Jobs in Utah (NOW HIRING)

Pattern

VP of International

Lehi, UT · On-site

Drive organizational and operational changes required to improve profitability, efficiency, and ... Act as a service-oriented leader, enabling teams and leaders to perform at their best. What will I ...

CAI Software LLC

VP of Customer Experience

Salt Lake City, UT · On-site

$134K - $171K/yr

VP of Customer Experience Accelerate Performance. About CAI Software CAI Software builds purpose ... Managed Services * Premium 24x7x365 Support Operations * Documentation and Customer Enablement

Pattern

VP of International

Lehi, UT · On-site

Drive organizational and operational changes required to improve profitability, efficiency, and ... Act as a service-oriented leader, enabling teams and leaders to perform at their best. What will I ...

gosqueeze.com

Vice President of Sales

Orem, UT · On-site

Evaluate market opportunities, verticals, strategic accounts, partnerships, and new service ... Partner with operations, client success, finance, legal, and executive leadership throughout the ...

Horizon Credit Union

VP Marketing

Farmington, UT · On-site

$70K - $80K/yr

Lead all advertising, promotional, and marketing campaigns for Credit Union products and services ... operations. * Champion Horizon Credit Union's culture, values, and mission through positive ...

Cache Ventures

VP of Operations

Salt Lake City, UT · Remote

... Services, Travel & Hospitality, and Media & Publishing. When deliverability drops, they bleed ... A VP Revenue at a growth-stage SaaS who's capped * A Head of RevOps already doing CRO-level work

Pattern Inc.

VP of International

Lehi, UT · On-site

$230 - $350/hr

Drive organizational and operational changes required to improve profitability, efficiency, and ... Act as a service-oriented leader, enabling teams and leaders to perform at their best. What will I ...

BambooHR

VP, Revenue Marketing

Draper, UT · Remote

Success requires a unique combination of strategic leadership, operational rigor, technical depth ... Experience with self-service, product-led growth, or digital commerce models. * Experience ...

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All JobsVice President Service Operations JobsVice President Service Operations Jobs in Utah

Vice President Service Operations information

See Utah salary details

$62.4K

$141.8K

$240.3K

How much do vice president service operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for vice president service operations in Utah is $141,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $168,400.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the most commonly searched types of Service Operations jobs in Utah?

The most popular types of Service Operations jobs in Utah are:

What are popular job titles related to Vice President Service Operations jobs in Utah?

For Vice President Service Operations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Vice President Service Operations jobs in Utah look for?

The top searched job categories for Vice President Service Operations jobs in Utah are:

What cities in Utah are hiring for Vice President Service Operations jobs?

Cities in Utah with the most Vice President Service Operations job openings:

Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in Utah as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $141,817 per year, or $68.2 per hour.

VP of International

Pattern

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 hours ago

Job description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 
 
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
 
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.
What is a day in the life of the VP of International?
  • Oversee the international business as a true general manager, with ownership over strategy, operating rhythm, and financial performance.
  • Partner closely with Managing Directors and functional leaders to align priorities, remove friction, and build trust across regions.
  • Drive organizational and operational changes required to improve profitability, efficiency, and scalability.
  • Get into the weeds when needed while maintaining a high-level view of the business and long-term objectives.
  • Influence across silos to ensure teams are working toward shared goals rather than competing priorities.
  • Act as a service-oriented leader, enabling teams and leaders to perform at their best.
What will I need to thrive in this role?
  • 8-15 years of experience leading or operating within complex, cross-functional international organizations.
  • Experience running a business, category, or P&L (ideally ~$20M+), with accountability for outcomes.
  • Background as a Category Leader, Brand Manager, General Manager, or similar role within a large organization.
  • Strong ability to build credibility and buy-in with senior stakeholders across functions and regions.
  • Comfort operating without a large direct team (expected team size of ~2-3 people).
  • Exceptional soft skills, including communication, influence, and conflict navigation.
  • Ability to drive change and deliver results in environments with ambiguity, silos, and competing priorities.
What does high performance look like?
  • Establishes trust and alignment across international leadership and functional teams.
  • Successfully restructures the international operating model to accelerate growth while materially improving profitability.
  • Brings clarity, cohesion, and momentum to a historically siloed environment.
  • Acts as a bridge-builder who enables collaboration rather than creating friction within a matrixed, multi-regional organization.
  • Demonstrates ownership of the business, not just the organization.
What is my potential for career growth?
  • This role represents a senior leadership opportunity with visibility across the executive team and a clear path for expanded scope over time. We are open and transparent about long-term succession planning, and this role is designed to evolve as the business grows and matures.
What does success look like in the first 30, 60, 90 days?
  • First 30 days:
  • The VP of International will focus on listening, learning, and relationship-building. This includes developing a deep understanding of the current international operating model, financial performance, and regional dynamics, as well as the historical context that has shaped existing silos and trust gaps. Success in this phase looks like building credibility with Managing Directors and key functional leaders, demonstrating a service-oriented leadership style, and forming a clear, fact-based view of where the business is performing well and where alignment and execution are breaking down.
 
  • First 60 days:
  • By 60 days, the VP of International will begin translating insights into action. This phase is focused on establishing a clear operating rhythm, aligning stakeholders around shared priorities, and starting to bridge gaps between regions and functions. The leader will work closely with senior leadership to identify structural, operational, and financial levers that can materially improve profitability and efficiency, while continuing to build trust through transparency, follow-through, and thoughtful decision-making. Early wins may include clearer accountability, improved communication, and progress toward reducing friction across teams.
 
  • First 90 days:
  • At 90 days, the VP of International will present and begin executing a cohesive plan to evolve the international business. This plan will address profitability targets, organizational structure, and collaboration across regions, with a clear path toward making the business meaningfully more efficient and scalable. Success at this stage looks like strong buy-in from Managing Directors and executive leadership, early signs of improved financial performance, and a noticeable shift toward greater trust, alignment, and momentum across the international organization.
 
What is the team like?
  • You will work with the Managing Directors from each company and will be supervised by the Chief International Officer. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.
What is the hiring process?
  • Initial phone interview with Pattern's talent acquisition team.
  • Video interview with a hiring manager.
  • Onsite interview with a panel of department leaders.
  • Professional reference checks.
  • Executive review.
  • Offer.
 
How can I stand out as an applicant?
  • Discuss professional accomplishments with specific data to quantify examples.
  • Provide insights on how you can add value and be the best addition to the team.
  • Focus on mentioning how you would be partner obsessed at Pattern.
  • Share experience on any side projects related to data and analytics.
Sounds great! What's the company culture?
  • Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
  • Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
  • Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
  • Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
Why should I work at Pattern?
 
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
 
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. 
 
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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