Vice President Service Operations Jobs in Puerto Rico

Posting Date

No Brag. Just Fact.

Over the past decade, DaVita has focused on becoming the world's greatest dialysis company. Looking ahead, we are committed to building the greatest healthcare community the world has ever seen.

When you join the DaVita Village, you become part of a community that values clinical excellence, accountability, and meaningful impact. Through strong leadership, continuous improvement, and a deep commitment to our patients, we strive to deliver high-quality care while creating an environment where teammates can grow and thrive.

Director of Clinical Services

The Director of Clinical Services (DCS) serves as the senior clinical leader for a division covering much of Virginia and West Virginia, partnering closely with the Divisional Vice President and Regional Operations leaders to drive quality, safety, and clinical performance outcomes.

This role is responsible for aligning divisional clinical strategy with enterprise priorities and ensuring effective execution across all modalities. The DCS supports and develops clinical leaders, strengthens regulatory readiness, and leads focused interventions to improve patient outcomes and sustain performance.

Location: Virginia Beach, Richmond, Charlottesville, VA preferred, anywhere in Virginia and West Virginia will be considered.

Relocation eligible for qualified candidates!

Key Responsibilities:

Clinical Strategy & Quality Outcomes

• Partner with divisional and regional leadership to establish and execute clinical strategy

• Lead divisional alignment on quality, safety, and patient outcome goals

• Ensure effective rollout and adoption of clinical initiatives and improvement plans

• Monitor performance metrics and drive measurable, sustained improvement

Safety & Regulatory Readiness

• Promote a culture of safety and accountability across Clinical Services teams

• Support safety response efforts, including preparation for regulatory surveys and readiness activities

• Provide leadership support during significant safety events or regulatory reviews

• Ensure adherence to state and federal regulatory standards

Clinical Performance & Outlier Support

• Identify performance gaps through data analysis and clinical dashboards

• Partner with Operations and Home Therapies leaders to implement corrective action plans

• Support clinical leadership in driving improvement in underperforming areas

• Monitor progress to ensure long-term stabilization of clinical outcomes

Leadership Development & Coaching

• Coach and develop Managers of Clinical Services

• Foster a culture of continuous learning and professional growth

• Support succession planning and leadership bench development across the division

• Promote collaboration and accountability across clinical and operational teams

Required:

• Associate Degree in Nursing (ASN) or Bachelor's Degree in Nursing (BSN) or related field.

• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.

• Strong knowledge of regulatory requirements and quality improvement processes.

• Excellent communication and leadership skills.

• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

Preferred:

• Bachelor's or Master's Degree Nursing, Healthcare Administration, or related field.

• Experience in dialysis or nephrology.

• Certification in healthcare quality or patient safety.

• Experience managing remote teammates.

Certificates, Licenses, and Registrations: Current RN license in state of practice with no Board of Nursing disciplinary actions. Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

Travel and Time Requirements

• Regional travel up to 50% of the time, 1 overnight trip a month

• Availability for evening and weekend work as needed

• On-site presence in facilities 2-3 days per week

Additional Requirements

• Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

• ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

• Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

• Visual: Vision adequate to perform the essential duties/responsibilities of position. May be required to demonstrate the ability to differentiate colors on a test strip.

• Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-GA1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.