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Vice President Service Operations Jobs in Puerto Rico

... profitability, operational efficiency, and return on invested capital. · Lead financial ... Proven experience as a CFO, VP of Finance, Finance Director, or similar executive leadership role.

Pharmacy Scheduler

Dorado, PR · On-site

$19 - $25/hr

Models and shares customer service best practices with all area staff to deliver a distinctive and ... Retail Operations or Regional Vice President. * Seeks self-development by monitoring one ...

What you can expect as a Healthcare Operations Manager: * Patients come first. You have an ... Vice President * Collaboration is a much to be successful in this role. You will be working with ...

Division Director, Home

Caguas, PR · On-site

$129K - $205K/yr

Drive clinical and operational outcomes Financials/Operations/Teammate Development * Report ... Division Vice President * Additionally, this person will not have direct reports or P&L ownership ...

PR · On-site

Distribuir reportes a: supervisor directo, Directora de Promociones, VP de Ventas, Presidente de ... Operational efficiency: reducción continua de errores y reincidencias. * Team performance ...

In fact, many of our company's managers, vice presidents, and corporate executives started out in ... Service Orders de FLM en SOFI. • Llevar a cabo otras tareas esenciales según sean asignadas. 2 ...

Custodio de Boveda

San Juan, PR · On-site

$15 - $19.50/hr

In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have ...

Custodio de Boveda

San Juan, PR

$15 - $19.50/hr

In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have ...

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Vice President Service Operations information

What does a Vice President of Service Operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

Is EVP considered C level?

An Executive Vice President (EVP) is typically considered a C-level executive or part of the senior executive team, but not always classified as a C-suite officer like a CEO or CFO. The specific designation can vary by organization, with some companies including EVPs in the C-suite and others positioning them just below it. Generally, EVPs hold high-level leadership responsibilities and report directly to the CEO or President.

What are some common challenges faced by a Vice President of Service Operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a Vice President of Service Operations, and why are they important?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

What is an SVP salary?

An SVP (Senior Vice President) salary varies based on industry, company size, and location, but typically ranges from $150,000 to over $300,000 annually. Compensation often includes bonuses, stock options, and other benefits, reflecting senior leadership responsibilities and experience.

How much does an SVP of operations make?

An SVP of operations typically earns between $150,000 and $300,000 annually, depending on the industry, company size, and location. Compensation may also include bonuses, stock options, and other benefits, reflecting senior leadership responsibilities and experience levels.

What does a Vice President of Operations do?

A Vice President of Operations oversees the daily functions of an organization, ensuring efficient service delivery and operational excellence. They develop strategic plans, manage senior teams, and implement policies to meet company goals, often requiring strong leadership, analytical skills, and experience with operational tools. The role typically involves coordinating across departments and maintaining high standards of service quality.
What are the most commonly searched types of Service Operations jobs in Puerto Rico? The most popular types of Service Operations jobs in Puerto Rico are:
What job categories do people searching Vice President Service Operations jobs in Puerto Rico look for? The top searched job categories for Vice President Service Operations jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Vice President Service Operations jobs? Cities in Puerto Rico with the most Vice President Service Operations job openings:

Full-time

Posted 21 days ago


Job description

About this role:

As a Biomedical Technician with Fresenius Medical Care, you will maintain and repair medical and water treatment equipment within our kidney care clinics. You will also train and educate colleagues on operational maintenance of our dialysis machines to ensure the safety of our dialysis patients, as well as manage the medical supplies required.

How you grow or advance in your career: We believe in encouraging our employees to achieve their full potential by offering opportunities for advancement. We have a Biomedical Technician specific career ladder with three potential levels of Biomedical Technician role as well as a leadership path from Area Technical Operations Manager, Regional Technical Operations Manager, and Senior Director Technical Services, overseen by a Vice President of Technical Services and supported by Corporate Biomedical Support Managers.

Our culture: We believe our employees are our most important asset - we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, granting scholarships to family members, delivering relief when natural disasters strike, or providing financial support when personal hardship hits; we take care of our people.

Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart.

At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Maintains, troubleshoots, and repairs dialysis equipment, ancillary equipment, and water treatment systems.

Maintains the physical plant, as directed.

Ensures outside vendor services are completed per contract.

Purchases and retain an inventory of service parts.

Performs, evaluates, and reports water/dialysate sample collection and any actions required.

Conducts daily, weekly, and monthly trend analysis on the water system to assure system functions as designed.

Documents all repairs and maintenance activity.

Assists in planning and installing biomedical equipment to assure safe and effective operation of facility.

Transports equipment as needed with supervisor consent.

Participates in monthly technical and regulatory meetings.

Collaborates with facility staff to ensure all regulatory and OSHA requirements are met.

Manages inventory, including receiving and putting up deliveries, inventory counts, transporting goods between clinics as needed and assist clinical management with inventory costs.

Performs initial and annual verification and ongoing monitoring of patient care staff's technique for testing water system, assuring tests and documentation comply with manufacturer's specifications for the devices and test equipment used.

Completes all technical training programs required by state/federal regulations and company policy.

Provides scheduled after hour technical on-call coverage for your clinics as needed.

EDUCATION AND CREDENTIALS:

  • High school diploma or G.E.D. required.
  • Associate Degree in electronics / biomedical technology, or equivalent (preferred but not required)
  • Valid Driver's License issued in the employee's state of residence required.
  • Continued employment is dependent on successful completion of Fresenius Biomedical Technician training within the first 24 months of service from date of hire.

EXPERIENCE AND REQUIRED SKILLS:

  • Qualities and traits: collaborative, independent, analytical, mechanical, self-motivated, self-starter, continuously strives for staying up to date and increasing their knowledge/skills
  • Less than 1-year related experience.
  • Prior experience working in a mechanical, automotive, or construction industry, dialysis, or medical technical setting (preferred but not required).
  • Manual dexterity required - ability to use common hand tools and small power equipment.
  • Good verbal and written communication skills.
  • Ability to lift up to 50 lbs. and safely move large/bulky equipment

Ability to create a safe and efficient work environment, OSHA - 6S - Infection Control

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that, failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

Position involves active work including lifting, bending, walking, and standing for considerable lengths of time.

The use of dollies or other equipment is mandatory when moving heavy weight items. May be required to frequently lift items weighing up to 50 lbs. as high as 5 feet.

There is potential exposure to chemicals and infectious materials. Scope of work includes high voltage equipment. Personal Protective Equipment (PPE) is provided by the company.

Work environment is typically air temperature controlled with moderate noise levels. May be required to work in various outdoor elements.

Evening, weekend, and holiday availability, as well as ability to take

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors