Vice President Quality Assurance Operations Manager Jobs

“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare 

What You Will Do to Change Lives 

The Director of Clinical Quality provides strategic leadership and oversight of Telecare's Clinical Quality Management Program. Responsibilities include accreditation readiness and surveys, quality improvement initiatives, adverse and sentinel event oversight, clinical risk management, regulatory compliance, policy development, quality data analysis, staff development, coaching and enterprise-wide clinical quality initiatives.

Shifts Available: 

Full-Time | DAYS | Shifts: 8:00 AM - 5:30 PM | Days: Monday - Friday

Expected starting wage range is $134,060.10 - $165,567.54. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. 

What You Bring to the Table (Must Have) 

• Master’s degree and five (5) years’ experience in a leadership/management position working with persons with severe and persistent mental illness
• Experience participating and/or leading CARF and/or Joint Commission surveys. Experience with Root Cause Analysis (RCA), Performance Improvement, and Risk Management.
• Demonstrated ability to lead multi-site accreditation efforts and quality improvement projects
• Must be willing to travel 50%
• Must be at least 18 years of age
• Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
• Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.\Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

Preferred:

• Knowledge of regulatory requirements and/or accreditation standards desired
• Current licensure as a clinical professional (LCSW, LMFT, LPCC, Psychologist, RN, or equivalent)

Essential Functions 

• Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.
• Oversees quality dashboards, quality indicators, and performance improvement activities.
• Monitors trends related to adverse events, complaints, grievances, critical incidents, regulatory and legal findings.
• Accreditation survey readiness:
  • Plans, executes and oversees Organization-wide CARF accreditation processes and survey.
  • Plans, executes and oversees Joint Commission accreditation processes and survey.
  • Supports programs undergoing complaint surveys.
  • Supports corrective action plans resulting from surveys, audits, investigations, and regulatory reviews.
• Collaborates with VP – Quality and Risk Management, VP of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation to provide ongoing management and training related to implementation of corporate-wide clinical quality processes and initiatives.
• The Director of Clinical Quality is also responsible for:
  • Providing Quality data to the VP – Quality and Risk Management, VP of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation and other Telecare leadership.
  • Supervising Clinical Quality Managers (Clinicians and RNs).
  • Identifying actual and potential clinical risks or trends; communicating the presence of clinical risk to the VP – Quality and Risk Management, VP of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation and Telecare leadership; and decreasing potential liability to the corporation.
• Participates in Regional activities, effectively communicates with Regional leadership and oversees Regional Report completion.
• Provides direct oversight of all adverse/sentinel events that occur.
  • Works directly with programs and Clinical Quality Managers to provide consultation and guidance.
  • Works collaboratively with other functional departments to ensure investigation activities are complete.
  • Supports Clinical Quality Managers in RCA (Root Cause Analysis) completion and follow-up.
  • Updates VP – Quality and Risk Management of sentinel event documentation collection and completion.
• Creates/updates/reviews policies promptly through Policy Manager.
• Provides leadership, coaching, supervision, and performance management for Clinical Quality Managers and other assigned quality staff.
• Oversees development and reporting of clinical quality metrics, quality scorecards, trend analyses, and executive reports for senior leadership and governing bodies.
• Oversees development, review, and completion of regional quality reports and action plans.
• Assists with content creation/coordination of quarterly Standardization Meetings for all product lines. 
• Leads/participates in committees/workgroups that support the department and Telecare.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

What’s In It For You* 

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps. 

• Nine Paid Holidays 

• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship 

• Online University Tuition Discount and Company Scholarships 

• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan 

• For more information visit:https://www.telecarecorp.com/benefits 

Join Our Compassionate Team 

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. 

EOE AA M/F/V/Disability 

*May vary by location and position type 

Full Job Description will be provided if selected for an interview. 

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.