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Vice President Operational Risk Management Jobs in Canton, GA

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

Stronger customer health and proactive risk management * Higher customer adoption and value ... Strong operational background with experience implementing customer success methodologies ...

CrunchTime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

Stronger customer health and proactive risk management * Higher customer adoption and value ... Strong operational background with experience implementing customer success methodologies ...

New

Champion Windows

Regional Vice President

Atlanta, GA · On-site

As a Regional Vice President you will be in charge of directing and managing the company ... operations * Develop and direct management of Champion divisions to ensure sales growth, targeted ...

ontrac

VP of Linehaul & Fleet Operations

Columbus, OH · On-site +1

$200K - $300K/yr

Comprehensive knowledge of transportation safety standards, regulatory compliance, risk management ... Operational excellence, KPIs & analytics: Drive standardized processes, policies, performance ...

Visa

VP, Head of Global Benefits

Atlanta, GA · On-site

Visa is seeking a Vice President, Global Benefits to lead the strategy, governance, design, and ... risk management, and operational excellence. Strategic Agility: Combines long-term vision with ...

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All JobsVice President Operational Risk Management JobsVice President Operational Risk Management Jobs in Canton, GA

Vice President Operational Risk Management information

See Canton, GA salary details

$64.7K

$147.1K

$249.3K

How much do vice president operational risk management jobs pay per year?

As of Sep 12, 2026, the average yearly pay for vice president operational risk management in Canton, GA is $147,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,100.00 and $174,700.00 per year, depending on experience, location, and employer.

What does a vice president of operational risk management do?

A Vice President of Operational Risk Management is responsible for identifying, assessing, and mitigating risks that could impact the operations of an organization. They develop risk management strategies, establish policies and procedures, and ensure compliance with relevant regulations. This role involves collaborating with various departments to promote a risk-aware culture and to implement effective risk controls. Additionally, they often oversee risk assessments, incident investigations, and the reporting of risk exposures to senior leadership.

What are the key skills and qualifications needed to thrive as a vice president of operational risk management?

To thrive as a Vice President of Operational Risk Management, you need deep expertise in risk assessment, regulatory compliance, and business process analysis, typically supported by a bachelor’s or master’s degree in finance, risk management, or a related field. Familiarity with risk management frameworks (such as COSO and ISO 31000), governance tools, and certifications like FRM or ORM are highly valuable. Exceptional communication, leadership, and critical thinking skills help effectively guide teams and influence organizational culture. These competencies are crucial to proactively identifying, assessing, and mitigating operational risks that could impact an organization’s performance and reputation.

What are some common challenges faced by a vice president of operational risk management, and how are they typically addressed?

A Vice President of Operational Risk Management often faces the challenge of balancing risk mitigation with business objectives, especially in rapidly changing regulatory environments. They must ensure that risk management frameworks are robust yet adaptable, and that teams across the organization are aligned in their understanding and implementation of risk controls. Collaboration with business units, compliance, and internal audit is essential to proactively identify and address potential risks. Regular training, strong communication, and fostering a risk-aware culture help address these challenges and drive continuous improvement.

What is the difference between Vice President Operational Risk Management vs Risk Manager?

AspectVice President Operational Risk ManagementRisk Manager
CredentialsAdvanced degrees (MBA, Risk Management certifications)Bachelor's or Master's in related fields, certifications like CRM or FRM
Work EnvironmentStrategic leadership, executive meetings, policy developmentOperational risk assessments, reporting, and implementation
Employer & Industry UsageFinancial institutions, large corporations, bankingFinancial services, insurance, corporate risk departments

The Vice President of Operational Risk Management typically oversees risk strategies at an executive level, focusing on policy and strategic risk mitigation. In contrast, Risk Managers handle day-to-day risk assessments and operational controls. Both roles require risk management credentials and are vital in financial and corporate sectors, but the VP role involves higher-level decision-making and leadership responsibilities.

Vice President Operational Risk Management jobs near you
Infographic showing various Vice President Operational Risk Management job openings in Canton, GA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $147,085 per year, or $70.7 per hour.

Vice President, Customer Success

Atlanta, GA • On-site

Crunchtime
See more jobs at Crunchtimeexternal

$133K - $170K/yr

Full-time

Posted 4 days ago

Job description

Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry's only complete, AI-powered suite. Top operators, including Jersey Mike's, Five Guys, Smoothie King, Wingstop, and Chili's, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com.
About the role
We are seeking an experienced and strategic Vice President of Customer Success to lead, scale, and evolve our Customer Success organization. This executive leader will be responsible for driving customer retention, maximizing customer value, identifying growth opportunities, and building a world-class Customer Success function that supports our next stage of growth.
The ideal candidate has successfully built and scaled Customer Success organizations in high-growth SaaS environments, implemented repeatable processes and operating rhythms, developed high-performing teams, and delivered measurable improvements in retention, expansion, and customer outcomes.
Reporting to the Chief Customer Officer, the VP of Customer Success will lead a team responsible for customer adoption, value realization, renewals, customer health, risk mitigation, and expansion identification across our customer base.
What you'll do as a VP of Customer Success
Build and Scale the Customer Success Function
  • Design and execute a scalable Customer Success strategy aligned to company growth objectives.
  • Develop and implement customer lifecycle programs, engagement models, segmentation strategies, and success motions.
  • Establish repeatable processes, playbooks, and operating procedures that drive consistency and efficiency across the organization.
  • Create a data-driven culture with clear KPIs, accountability, and performance management.
  • Leverage technology, automation, and AI to improve customer engagement and team productivity.
Drive Retention and Revenue Growth
  • Own gross retention and net revenue retention performance.
  • Build proactive customer health and risk identification programs that reduce churn and improve customer outcomes.
  • Partner closely with Sales and Account Management teams to identify, qualify, and accelerate upsell and cross-sell opportunities.
  • Develop executive engagement strategies that strengthen customer relationships and increase renewal confidence.
  • Create forecasting rigor around renewals, risk, and expansion opportunities.
Elevate Team Performance
  • Recruit, develop, and retain top Customer Success talent.
  • Raise the caliber of the organization through coaching, performance management, and leadership development.
  • Establish career paths, competency frameworks, and ongoing training programs.
  • Build a culture of accountability, customer advocacy, operational excellence, and continuous improvement, ideally through OKR and Strategic Initiatives.
  • Ensure the team is equipped to support both current customer needs and future company growth.
Build Cross-Functional Alignment
  • Serve as the voice of the customer across the organization.
  • Partner closely with Product, Professional Services, Support, Marketing, and Sales leadership to improve customer outcomes.
  • Develop mechanisms to communicate customer feedback, product gaps, and market opportunities.
  • Drive alignment around customer journey improvements and customer experience initiatives.
What Success Looks Like
  • Improved Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
  • Increased renewal predictability and forecast accuracy
  • Stronger customer health and proactive risk management
  • Higher customer adoption and value realization
  • Increased expansion pipeline and conversion rates
  • A scalable Customer Success operating model capable of supporting significant company growth
  • A highly engaged, high-performing Customer Success team with strong leadership bench strength

What we're looking for
  • 10+ years of Customer Success, Account Management, or post-sales leadership experience in B2B SaaS organizations.
  • 5+ years leading Customer Success leaders and managers.
  • Proven experience building and scaling Customer Success organizations through periods of rapid growth.
  • Demonstrated success improving retention, expansion, and customer satisfaction metrics.
  • Strong operational background with experience implementing customer success methodologies, processes, and technology platforms.
  • Experience creating customer segmentation models, coverage strategies, and customer lifecycle programs.
  • Strong analytical and financial acumen with the ability to manage forecasts and performance metrics.
  • Exceptional leadership, coaching, and talent development skills.
  • Executive presence with the ability to build credibility internally and externally.
  • Experience partnering closely with Sales on renewals, expansion, and revenue growth initiatives.
  • Must be based within the Eastern Time Zone (EST/EDT).

Nice to haves
  • Experience within the Restaurant Technology industry a plus
  • Experience with OKRs and running strategic initiatives across the team is a plus

Compensation:
The annual base compensation range for this position is $190,000 - $225,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $228,000 - $270,000.
Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
Accessibility Accommodation Statement
Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

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