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Vice President Of Customer Success Jobs in Illinois

AppJaxx

Vice President of Customer Service

Chicago, IL

$142.80K - $183K/yr

Position Overview The Vice President of Customer Service will oversee all aspects of client success, support, and satisfaction. This role will be responsible for building scalable systems that ...

ProMach

Vice President of Operations

Caledonia, IL · On-site

$150K - $175K/yr

Improve our customers' packaging performance and efficiency every day. Help build the future of ... Demonstrated success meeting and exceeding goals, change management, and maintaining composure ...

Pro Mach

Vice President of Operations

Caledonia, IL

$150K - $175K/yr

Improve our customers' packaging performance and efficiency every day. Help build the future of ... Demonstrated success meeting and exceeding goals, change management, and maintaining composure ...

Kele

Vice President of Sales

Bensenville, IL · On-site

$200K - $225K/yr

Built around our customers and powered by our people, Kele provides millions of in-stock parts from ... Proven success leading a team of field sales representatives with strong performance results.

KELE

Vice President of Sales

Bensenville, IL · On-site

Built around our customers and powered by our people, Kele provides millions of in-stock parts from ... Proven success leading a team of field sales representatives with strong performance results.

CFS

VP of Tax

Chicago, IL · Hybrid

VP of Tax Publicly traded company located in Chicago is seeking a VP of Tax to join their growing Accounting and Finance department. This company is a powerhouse in their field and offers career ...

CFS

VP of Tax

Chicago, IL · Hybrid

VP of Tax Publicly traded company located in Chicago is seeking a VP of Tax to join their growing Accounting and Finance department. This company is a powerhouse in their field and offers career ...

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See Illinois salary details

$77K

$158.2K

$253.9K

How much do vice president of customer success jobs pay per year?

As of May 28, 2026, the average yearly pay for vice president of customer success in Illinois is $158,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,200.00 and $172,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Success, and why are they important?

To thrive as a Vice President of Customer Success, you need extensive experience in customer relationship management, a proven track record in leadership, and a strategic understanding of customer lifecycle management, typically backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analytics tools are commonly required. Exceptional communication, cross-functional collaboration, and problem-solving abilities help build strong teams and foster lasting client relationships. These skills are crucial for driving customer retention, ensuring satisfaction, and aligning customer outcomes with business growth.

How does a Vice President of Customer Success typically collaborate with other executive leaders to drive company-wide initiatives?

A Vice President of Customer Success works closely with other executive leaders, such as the Chief Revenue Officer, Chief Product Officer, and Chief Marketing Officer, to align customer success strategies with broader business objectives. This collaboration often involves participating in cross-functional meetings, sharing customer insights to inform product development, and coordinating efforts to improve customer retention and growth. By fostering strong interdepartmental relationships, the VP ensures that customer feedback is integrated into key decisions, helping the company deliver a seamless and value-driven customer experience. This role requires excellent communication skills and a strategic mindset to balance customer needs with organizational goals.

What does a Vice President of Customer Success do?

A Vice President of Customer Success is responsible for overseeing the teams and strategies that ensure customers achieve their desired outcomes with a company's products or services. They develop and implement programs to improve customer satisfaction, retention, and loyalty. This executive collaborates across departments to drive product adoption, resolve escalated issues, and identify opportunities for growth within existing accounts. Their role is critical in aligning the company's goals with customer needs, ultimately driving long-term business success.

What is the highest salary in customer success?

The highest salaries for Vice Presidents of Customer Success can exceed $200,000 annually, especially in large tech companies or organizations with complex customer portfolios. Compensation often includes bonuses, stock options, and other incentives, reflecting the seniority and strategic importance of the role.

What is the difference between Vice President Of Customer Success vs Customer Success Director?

AspectVice President Of Customer SuccessCustomer Success Director
ResponsibilitiesOversees overall customer success strategy, manages senior teams, and aligns customer goals with company objectives.Manages customer success teams, implements strategies, and ensures customer satisfaction at a departmental level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in customer success or account management.Bachelor's degree; experience in customer success or account management roles.
Work EnvironmentExecutive leadership setting, collaborating with sales, marketing, and product teams.Operational environment, leading customer success teams directly interacting with clients.

The Vice President Of Customer Success holds a higher strategic and leadership role, focusing on overall customer success vision, while the Customer Success Director manages day-to-day operations and team performance. Both roles require relevant experience, but the VP position involves broader organizational responsibilities.

What are the most commonly searched types of Of Customer Success jobs in Illinois? The most popular types of Of Customer Success jobs in Illinois are:
What are popular job titles related to Vice President Of Customer Success jobs in Illinois? For Vice President Of Customer Success jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Vice President Of Customer Success jobs in Illinois look for? The top searched job categories for Vice President Of Customer Success jobs in Illinois are:
What cities in Illinois are hiring for Vice President Of Customer Success jobs? Cities in Illinois with the most Vice President Of Customer Success job openings:
Vice President Of Customer Success jobs near you
Vice President of Customer Service

Vice President of Customer Service

AppJaxx

Chicago, IL

$142.80K - $183K/yr

Full-time

Posted 15 days ago

Job description

About AppJaxx
AppJaxx is a fast-growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable growth for our clients.

As we continue to grow, we’re seeking a Vice President of Customer Service to lead our client experience initiatives, strengthen retention, and ensure every customer interaction reflects the high standards of the AppJaxx brand.

Position Overview
The Vice President of Customer Service will oversee all aspects of client success, support, and satisfaction. This role will be responsible for building scalable systems that enhance the customer experience, improve retention, and drive long-term relationships.

The ideal candidate is a relationship-driven leader with a passion for client success—someone who can blend empathy with strategy to create processes that consistently deliver exceptional service and measurable results.

Key Responsibilities

  • Lead and manage the customer service and client success teams to ensure world-class service delivery.
  • Develop and implement customer experience strategies that enhance satisfaction, retention, and loyalty.
  • Establish and monitor KPIs around response time, resolution rates, client satisfaction, and renewal metrics.
  • Collaborate with Sales, Marketing, and Operations to align communication and service standards across the company.
  • Build and optimize customer feedback systems to identify opportunities for improvement.
  • Develop training programs and performance frameworks to enhance team skills and accountability.
  • Handle escalated client issues and ensure swift, effective resolutions.
  • Partner with leadership to design scalable service models that support company growth.
  • Foster a culture of customer-centricity, ownership, and continuous improvement within the organization.