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Vice President Microsoft Chat Support Jobs (NOW HIRING)

GEODIS

Vice President - Client Experience (CX)

Brentwood, TN · On-site

$131K - $167K/yr

... supporting product development roadmap and client adoption * Proactively manages customer ... PC literate with experience with Microsoft Outlook, Word, Access and Excel * Excellent written and ...

WOWK-TV

Vice President, Finance

Burbank, CA · On-site

Supported by 1 - 2 financial analyst, managers and/or directors * This position will be based at ... Advanced/expert knowledge of Microsoft Excel, including extensive use of macros and pivot tables ...

Tribune Media

Vice President, Finance

New York, NY

Supported by 1 - 2 financial analyst, managers and/or directors * This position will be based at ... Advanced/expert knowledge of Microsoft Excel, including extensive use of macros and pivot tables ...

Mondo

Strategist (VP/SVP)

Manhattan, NY · Remote

$100 - $110/hr

Apply now: VP/SVP Strategic Communications Consultant, location is remote. The start date is ASAP ... Support primary research initiatives including surveys, AI-assisted interviews, and discussion ...

Tribune Media

Vice President, Finance

Burbank, CA

Supported by 1 - 2 financial analyst, managers and/or directors * This position will be based at ... Advanced/expert knowledge of Microsoft Excel, including extensive use of macros and pivot tables ...

WOWK-TV

Vice President, Finance

New York, NY · On-site

Supported by 1 - 2 financial analyst, managers and/or directors * This position will be based at ... Advanced/expert knowledge of Microsoft Excel, including extensive use of macros and pivot tables ...

Aeris Partners

Vice President

Boston, MA · On-site

$250K/yr

Vice Presidents support Directors and Managing Directors during all phases of M&A execution, including supervising and developing Analysts, contributing to firm best practices and culture, and ...

Rainier Climate

Vice President, Programs

Bellevue, WA · On-site

The organization also anticipates supporting work in climate cross-cutting areas such as strategic ... The VP will lead, manage, and mentor a high-performing team of eight Program Directors and ...

EP Wealth Advisors, LLC

$150 - $230/hr

This position provides leadership and development support to advisor teams. Duties and ... Microsoft Office including Word, Excel, PowerPoint, Outlook What We Offer We offer a highly ...

Aeris Partners

Vice President

Boston, MA · On-site

$250K/yr

Vice Presidents support Directors and Managing Directors during all phases of M&A execution, including supervising and developing Analysts, contributing to firm best practices and culture, and ...

Aeris Partners

Vice President

Boston, MA · On-site

$250K/yr

Vice Presidents support Directors and Managing Directors during all phases of M&A execution, including supervising and developing Analysts, contributing to firm best practices and culture, and ...

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Vice President - Client Experience (CX)

GEODIS

Brentwood, TN • On-site

$131K - $167K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

GEODIS rating

6.5

Company rating: 6.5 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

288th of 366 rated logistics

Job description

VP - Client Experience (CX)
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.
Position Summary:
The Vice President of Client Experience is responsible for nurturing and expanding relationships with key strategic clients. In this role, the VP develops and implements strategies to ensure exceptional customer satisfaction, drive client retention, and unlock new business opportunities. Responsibilities include managing client escalations, analyzing account performance, and collaborating across departments to deliver customized solutions. The VP is also accountable for meeting annual sales targets, leading contract negotiations, and identifying additional revenue streams within existing accounts.
Your role on the team:
  • Implements, and maintains the vertical roadmap to align with our core strategic and financial objectives; includes supporting product development roadmap and client adoption
  • Proactively manages customer objectives to maximize retention
  • Identify opportunities to cross-sell services such as Transportation Management, Final Mile, Freight Forwarding, etc.
  • Develop and cultivate long-term partnerships with key Client personnel
  • Host quarterly business reviews in collaboration with the Client
  • Monitors activities to ensure high performance, client coverage and to ensure the key success metrics are achieved
  • Completes "Work to Be Done" matrix and communicates routine progress updates
  • Acts as point of escalation for clients in their portfolio
  • Partner with Vertical Leader and Operations in the development and acceptance of the Annual Vertical Budgets
  • Adheres to compliance of processes and reporting, including saleforce.com
  • Develop, maintain and actively manage account plans as required
  • Work with Marketing and Customer Insights to enhance the client experience with relevant content, client feedback, engagement, and satisfaction

What you need:
  • Minimum 10 years' experience; or an equivalent combination of education and experience
  • Contract Logistics, Transportation Management, and Freight Forwarding operations experience preferred
  • Knowledge of Global Supply Chain management
  • PC literate with experience with Microsoft Outlook, Word, Access and Excel
  • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
  • Ability to negotiate profitable partner relationships in a 3PL environment
  • Excellent planning and organizational skills
  • Excellent customer relationship management and negotiation skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
  • Ability to write routine reports and correspondence
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:
  • Access wages early with the Rain financial wellness app.
  • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
  • Health, dental, and vision insurance after 30 days of employment
  • 401k match
  • Paid maternity and paternity leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community
  • + more!

Join our Team!
  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR
  • Text DELIVERto 88300 to apply!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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