Vice President Epic Resolute Jobs (NOW HIRING)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Vice President of Epic Applications is an executive leader responsible for advancing OCHIN's Epic application strategy, delivery, and support capabilities to enable exceptional care for a growing nationwide network of members. This role is accountable for ensuring Epic is designed, built, optimized, and supported at a best in class level-delivering a highly reliable, intuitive, and member centered experience.

Reporting to the COO, the VP provides strategic and operational oversight across the full Epic lifecycle-including installation, enhancement, maintenance, and release management-and leads a large, multidisciplinary division of Epic professionals. This role is distinct from hosting, infrastructure, and core platform operations, partnering closely with technology platform leaders while retaining full accountability for Epic build quality, release execution, user experience, and service outcomes.

As a key member of the operations leadership team, the VP sets the vision for how Epic supports clinical quality, operational excellence, and scalable growth. The role requires a transformational leader who elevates customer service, strengthens delivery discipline, and continuously improves how members experience Epic-from implementation through long-term support.

Essential Duties

Enterprise Epic Applications Strategy & Platform Leadership

• Define and own the enterprise Epic platform strategy and multiyear roadmap for Epic application build, optimization, and support, aligned with OCHIN's mission, growth objectives, and operational priorities.
• Ensure Epic serves as a high-quality, service-oriented product, ensuring consistency, usability, and scalability across diverse member environments.
• Establish clear application standards and guardrails that enable reliability and repeatability while supporting necessary clinical and operational variation.

Best in Class Epic Build, Deployment, and Support

• Provide executive leadership for Epic application design, configuration, testing, deployment, stabilization, optimization, and long term support.
• Ensure Epic builds are supportable by design, emphasizing configuration quality, documentation, standards adherence, and operational readiness.
• Drive predictable, high quality delivery across installations, upgrades, and releases through disciplined planning, resourcing, and execution.
• Establish clear service ownership, escalation models, and accountability for production, Epic performance, and member experience
• Anticipate and integrate Epic release changes, regulatory requirements, and healthcare industry trends into platform planning.

Member Experience, Customer Service, & Support Excellence

• Set and champion a vision for exceptional Epic customer service, ensuring members experience responsive, knowledgeable, and outcomes-focused support.
• Define and monitor service performance metrics (e.g., responsiveness, resolution quality, satisfaction, and reliability).
• Partner with operational and clinical leaders to continuously improve how Epic supports end-user workflows and day-to-day operations.
• Foster a service mindset across Epic teams-balancing speed, quality, empathy, and accountability in every member interaction.

Product Optimization & Value Realization

• Lead continuous optimization efforts that improve provider experience, patient engagement, access, throughput, and operational efficiency.
• Partner with clinical and operational leaders to translate Epic capabilities into measurable outcomes and realized value.
• Advance responsible adoption of analytics, automation, and AI enabled capabilities where they meaningfully enhance care delivery and operations.

Portfolio, Architecture & Interoperability

• Oversee the full portfolio of Epic applications (e.g., EpicCare, Resolute, MyChart, Beaker, Bridges, Welcome, and related modules).
• Ensure Epic applications are well-integrated with upstream and downstream systems to support end to end workflows.
• Partner with infrastructure and security leaders to ensure Epic application requirements for performance, reliability, and resilience are met.

Governance, Partnership, & Change Leadership

• Establish and lead effective governance for intake, prioritization, and sequencing of Epic work across install, enhancement, and maintenance portfolios.
• Serve as a trusted executive partner to clinical, operational, and revenue leaders, aligning Epic investments with strategic outcomes.
• Lead executive level communication, adoption strategies, and change management for major Epic initiatives and release cycles.

Transformational Leadership & Organizational Excellence

• Lead and inspire a large, multidisciplinary Epic Applications organization through growth, change, and increasing operational complexity.
• Develop strong, service-oriented leaders who model accountability, continuous improvement, and member-first decision-making.
• Evolve team structures, operating models, and delivery practices to support a nationwide member base and increasing service expectations.
• Build a culture that values quality, ownership, customer service, and continuous learning.

Financial, Vendor, & Risk Management

• Own Epic related financial planning, including operating and capital budgets, vendor relationships, and investment decisions.
• Maximize value from Epic licensing, modules, and services through strategic planning and disciplined financial stewardship.
• Ensure compliance, privacy, cybersecurity, and downtime resilience, overseeing incident response and root cause analysis for Epic related risks.
• Other duties as assigned.

Education & Experience

• Bachelor's degree required; Master's degree in Healthcare Administration, Information Technology, Informatics, Business, or related field strongly preferred.
• 10+ years of progressive leadership experience in health IT, Epic systems management, or digital health operations, including executive level accountability.
• Demonstrated success leading large, complex teams and partnering with clinical, operational, technical, and revenue leaders to deliver enterprise outcomes.

Technical Expertise

• Deep expertise in Epic architecture, modules, and lifecycle delivery across a complex healthcare environment.
• Proven leadership of large scale Epic initiatives, including implementations, upgrades, stabilization efforts, optimization programs, and ongoing maintenance.

Strategic & Executive Leadership Skills

• Proven ability to define vision, set strategy, and lead through influence in highly matrixed organizations.
• Demonstrated success transforming application delivery and support organizations to improve customer satisfaction and service outcomes.
• Proven ability to operate Epic as a scalable product and service across diverse organizations and geographies.
• Strong financial acumen, including budgeting, capital planning, resource management, and vendor oversight.
• Demonstrated commitment to innovation, digital transformation, and data driven decision making.

Preferred Certifications

• Epic certifications in relevant applications (e.g., EpicCare, Revenue Cycle, Ambulatory, Inpatient, Cupid, etc.) strongly preferred.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19

Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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