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Vice President Delivery It Jobs (NOW HIRING)

DRB

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

Position Summary The Vice President, Delivery is responsible for leading the end-to-end customer delivery organization and ensuring customer commitments are successfully translated into measurable ...

DRB

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

Position Summary The Vice President, Delivery is responsible for leading the end-to-end customer delivery organization and ensuring customer commitments are successfully translated into measurable ...

DRB Systems LLC

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

Position Summary The Vice President, Delivery is responsible for leading the end-to-end customer delivery organization and ensuring customer commitments are successfully translated into measurable ...

DRB Systems, Inc.

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

The VP, Delivery partners closely with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success. Delivery Strategy ...

DRB Systems, Inc.

$102K - $130K/yr

The VP, Delivery partners closely with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success. Delivery Strategy ...

Gainwell Technologies

Vice President, Delivery

Virginia, IL · On-site

$160K - $228K/yr

Vice President, Delivery Date: Aug 25, 2026 Location: Any city, VA, US, 99999 Work Mode: Please Select Great companies need great teams to propel their operations. Join the group that solves business ...

Gainwell Technologies

$160K - $228K/yr

Vice President, Delivery Date: Aug 25, 2026 Location: Any city, VA, US, 99999 Work Mode: Please Select Great companies need great teams to propel their operations. Join the group that solves business ...

ERPA

Associate Vice President - Delivery & Solutions

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to ... ERPA is seeking an experienced and client-focused Associate Vice President - Delivery and Solutions ...

e-Med.us

VP, Delivery & Client Success

Miami, FL · On-site

$132K - $169K/yr

VP of Delivery & Client Success Location: eMed HQ, Miami, FL 33132 Department: Delivery & Client Success Reports to: Head of GTM Operations About eMed eMed is a pioneering digital health leader built ...

EdgeConneX

Vice President, Delivery (Texas)

Austin, TX · On-site

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow ...

DSN-IT

Vice President

Miami, FL · On-site

It's a chance to build a market. An established technology consulting organization is looking for a ... You'd be leading across sales, consulting, engineering, and delivery -- not managing one lane while ...

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How much do vice president delivery it jobs pay per year?

As of Sep 10, 2026, the average yearly pay for vice president delivery it in the United States is $182,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $157,000.00 and $196,500.00 per year, depending on experience, location, and employer.

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Vice President, Delivery

Akron, OH • On-site

DRB
See more jobs at DRBexternal

$132K - $169K/yr

Full-time

Posted 13 days ago

Job description

Position Summary

The Vice President, Delivery is responsible for leading the end-to-end customer delivery organization and ensuring customer commitments are successfully translated into measurable business outcomes. This role owns delivery strategy, implementation scope & execution, onboarding, launch readiness, adoption, and value realization for all customers.

The VP, Delivery partners closely with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success.

Delivery Strategy & Organizational Leadership
  • Develop and execute the vision, strategy, and operating model for the Delivery organization.
  • Establish a scalable delivery framework that supports growth, customer complexity, and evolving business needs.
  • Build, lead, and develop high-performing teams across implementation, solution architecture, onboarding, delivery operations, and enablement.
  • Establish and lead a scalable Professional Services organization that delivers customer value and supports business growth.
  • Define organizational priorities, performance expectations, and resource allocation strategies.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Customer Implementation & Delivery Execution
  • Oversee all customer implementations from pre-sale engagement through go-live and transition to Customer Success.
  • Ensure implementations are delivered on time, within scope, and aligned to customer objectives.
  • Establish implementation standards, governance, risk management, and quality assurance practices.
  • Monitor implementation health and remove barriers impacting customer success.
  • Provide executive oversight for strategic and high-impact deployments.
  • Develop and oversee Professional Services engagements, ensuring consulting, configuration, optimization, training, and strategic advisory services deliver measurable customer value and align with delivery standards.
Customer Commitment Management
  • Partner with Sales and Solutions teams to evaluate implementation feasibility, complexity, timelines, and resource requirements.
  • Ensure customer commitments align with product capabilities and operational capacity.
  • Balance customer expectations, business priorities, and organizational resources.
  • Act as the escalation point for significant scope, timeline, and delivery concerns.
Cross-Functional Leadership
  • Build strong partnerships across Sales, Product, Engineering, Support, Customer Success, Operations, Payments, and Training.
  • Collaborate with Product and Engineering on readiness and customer feedback.
  • Work closely with Customer Success to ensure seamless transitions and long-term adoption.
  • Establish clear ownership, accountability, and communication processes.
Operational Excellence & Continuous Improvement
  • Develop KPIs, dashboards, and reporting mechanisms to assess delivery effectiveness.
  • Drive improvements in implementation cycle time, customer satisfaction, adoption, and quality.
  • Lead capacity planning, forecasting, and workforce planning efforts.
  • Implement repeatable processes, playbooks, and best practices.
  • Use customer feedback and operational metrics to improve performance.
Customer Outcomes & Value Realization
  • Ensure customers achieve intended business outcomes and measurable value.
  • Drive adoption, operational readiness, and successful product utilization.
  • Monitor customer health indicators related to implementation quality and value realization.
  • Partner with Customer Success to improve retention and expansion readiness.
Talent & Leadership Development
  • Recruit, retain, and develop top delivery talent.
  • Build leadership capability and succession plans.
  • Create career progression pathways across delivery disciplines.
  • Promote employee engagement and a high-performance culture.
Qualifications
  • 12+ years of experience in delivery, implementation, professional services, customer operations, or related leadership roles.
  • 7+ years leading managers and high-performing teams.
  • Proven success scaling customer-facing delivery organizations.
  • Experience building and scaling Professional Services organizations.
  • Strong executive leadership, communication, and change management capabilities.

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