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Vice President Call Center Operations Jobs in Indiana

Verida Inc

Onsite State Director

Indianapolis, IN · On-site

Provide oversight of call center operations to ensure quality interactions with clients, members ... Work with the Vice President of Operations as needed to identify concerns and understand proposed ...

Clinical Architecture

Vice President, Sales

Carmel, IN · Hybrid

... business operations. * Applicants must be authorized to work in the U.S. without sponsorship.  ... Demonstrated strength in coordinating sales strategies across various call points and levels ...

LHH US

Vice President of Operations

Carmel, IN

$150K - $200K/yr

LHH is seeking a Vice President of Operations for a Direct Hire, Permanent Placement position with a manufacturing client located near Carmel, Indiana. This is an outstanding opportunity to join a ...

New

LHH US

Vice President of Operations

Carmel, IN

$150K - $200K/yr

LHH is seeking a Vice President of Operations for a Direct Hire, Permanent Placement position with a manufacturing client located near Carmel, Indiana. This is an outstanding opportunity to join a ...

New

Via Credit Union

Executive Vice President

Marion, IN · On-site

$200K - $250K/yr

The EVP drives lending strategy, product innovation, and operational excellence to support sustainable growth and the credit union's mission of improving members' financial well-being. The EVP plays ...

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Vice President Call Center Operations information

See Indiana salary details

$65.2K

$148.2K

$251.2K

How much do vice president call center operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for vice president call center operations in Indiana is $148,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,900.00 and $176,000.00 per year, depending on experience, location, and employer.

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What are popular job titles related to Vice President Call Center Operations jobs in Indiana?

For Vice President Call Center Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center Operations jobs in Indiana look for?

The top searched job categories for Vice President Call Center Operations jobs in Indiana are:

What cities in Indiana are hiring for Vice President Call Center Operations jobs?

Cities in Indiana with the most Vice President Call Center Operations job openings:

Vice President Call Center Operations jobs near you

Vice President of Operations

Zionsville, IN • On-site

Restaurant Management Search
See more jobs at Restaurant Management Searchexternal

$175K - $200K/yr

Full-time

Re-posted 24 days ago

Job description

INDIANAPOLIS!
This rapidly growing very successful 300 store QSR group will be doubling in size in the next 2 - 3 years. Their COO is looking for a Vice President for their Indianapolis market. The company is head quartered in Indianapolis fyi.
The VP is responsible for total operations/P&L of 30-50 restaurants including all aspects of financial performance, staff management, and adherence to operating standards in order to ensure overall restaurant success.
QUALIFICATIONS
  • Minimum of 2 years Director of Operations or VP experience in a regional or national Quick Service concept required
  • Hands-on coaches who are not afraid to get in the trenches
  • Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems
  • Outstanding skills in leadership, interpersonal communication, and staff development
  • Able to identify opportunity areas and create plans for action
  • Proven track record in managing a budget and cost controls to optimize profits and ensure success
COMPENSATION & BENEFITS
  • Base: $175k-$200k
  • Bonus: 10% of EBITDA improvement YOY
  • Company car (Mercedes or Genesis GV70)
  • Phone & AMEX for expenses
  • Access to company private jet

Apply with confidence. RMS does NOT bank resumes or operate call lists. Your confidentiality is our #1 top priority and our services are 100% completely free to our candidates.
If your background is a match you will hear from our Managing Partner or one of our Recruiters in no less than 24 hours.
Tired of the back and forth with the larger recruiting firms?
Below are some advantages you can benefit from connecting with RMS
  • Honesty & transparency
  • Creating a real relationship with real restaurant industry insiders
  • Prompt follow ups on setting up interviews and receiving updates
  • Staying updated on new opportunities in your area
  • Pride in knowing that you're supporting small businesses

Since 1998, RMS has successfully matched over 3,500 qualified Restaurant professionals with independent owners to nationwide restaurant chains. We place all levels of salaried management and support positions including, Assistant Managers, General Managers, District Managers, Directors of Operations, Vice-Presidents, Human Resources Directors, Directors of Finance, Directors of Facilities and more.
For more information about our services, please visit us at www.rmsadvance.com.
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