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Vice President Call Center Operations Jobs in Delaware

Sallie Mae

Manager, Call Center Operations

New Castle, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in collections, call center operations, financial services, or other performance-based environments. * Experience managing segmented portfolios, customer strategies, or operational ...

Sallie_mae

Manager, Call Center Operations

New Castle, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Experience in collections, call center operations, financial services, or other performance-based environments. * Experience managing segmented portfolios, customer strategies, or operational ...

Athena LLC

This is a rare opportunity to step into VP-level scope and architect a global People Operations function at scale. The Opportunity We are seeking a high-impact, systems-oriented People leader ...

HandyTube

VP of Sales

Camden, DE · On-site

... operational excellence and strategic transformation-what we call "The Steel Way." HandyTube, LLC ... The Vice President of Sales is a key member of the executive leadership team, responsible for ...

Steel Partners

VP of Sales

Camden, DE · On-site

... operational excellence and strategic transformation-what we call "The Steel Way." HandyTube, LLC ... The Vice President of Sales is a key member of the executive leadership team, responsible for ...

HandyTube Corporation

VP of Sales

Camden, DE · On-site

... operational excellence and strategic transformation-what we call "The Steel Way." HandyTube, LLC ... The Vice President of Sales is a key member of the executive leadership team, responsible for ...

Barclays

VP Recovery Operations

Wilmington, DE

Embark on a transformative journey as a VP Recovery Operations. At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. This is a key leadership role ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Contact Center Operations * Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance. * Ensure adequate staffing coverage and ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Contact Center Operations * Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance. * Ensure adequate staffing coverage and ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE

$100K/yr

Contact Center Operations * Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance. * Ensure adequate staffing coverage and ...

ADP

Vice President - Investments

Wilmington, DE · On-site

  • PTO

As the VP of Investments will be the primary portfolio manager of multiple fixed income portfolios ... The Delaware Investment Center manages fixed income portfolios with over $45 billion in assets ...

VP Racing

COMMERCIAL TRUCK DRIVER

Newark, DE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... VP's racing and performance operations. More than just a driving position, this role puts you at the center of the action. You'll travel to high-energy race tracks and performance events across the ...

ADP

Vice President - Investments

Wilmington, DE · Hybrid

  • PTO

As the VP of Investments will be the primary portfolio manager of multiple fixed income portfolios ... The Delaware Investment Center manages fixed income portfolios with over $45 billion in assets ...

MODERNCONTROLS LLC.

VP of Sales

New Castle, DE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Financial & Operational Alignment Partner closely with the VP of Service and VP of Operations to improve handoff quality, backlog accuracy, and gross margin performance. Ensure deals meet internal ...

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All JobsVice President Call Center Operations JobsVice President Call Center Operations Jobs in Delaware

Vice President Call Center Operations information

See Delaware salary details

$68.6K

$155.9K

$264.2K

How much do vice president call center operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for vice president call center operations in Delaware is $155,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,600.00 and $185,200.00 per year, depending on experience, location, and employer.

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What are popular job titles related to Vice President Call Center Operations jobs in Delaware?

For Vice President Call Center Operations jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center Operations jobs in Delaware look for?

The top searched job categories for Vice President Call Center Operations jobs in Delaware are:

What cities in Delaware are hiring for Vice President Call Center Operations jobs?

Cities in Delaware with the most Vice President Call Center Operations job openings:

Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in Delaware as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $155,914 per year, or $75 per hour.

Manager, Call Center Operations

Sallie Mae

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Sallie Mae rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Manager, Collections, is accountable for end-to-end performance of a defined portfolio, driving delinquency reduction, liquidation performance, and customer resolution strategies. This role blends operational leadership, data-driven strategy, and compliance oversight to deliver results while maintaining a customer-first approach.
What You'll Do
  • Own performance of a defined delinquency portfolio including cure rate, account progression, liquidation, and overall portfolio health.
  • Execute targeted collection strategies to improve customer resolution outcomes and optimize performance.
  • Lead daily operations, ensuring consistent execution of call strategies, queue management, and workflow prioritization aligned to business goals.
  • Monitor and analyze performance trends, leveraging data to identify gaps, adjust strategies, and drive continuous improvement.
  • Hold direct accountability for team results, including productivity, quality, adherence, and compliance metrics.
  • Coach and develop a team of supervisors and/or front-line collectors, providing real-time feedback, performance management, and career development support.
  • Drive a culture of ownership and accountability, ensuring each team member understands their impact on portfolio performance.
  • Partner cross-functionally with risk, strategy, analytics, compliance, and operations teams to influence and implement process improvements.
  • Manage and resolve escalated customer situations, including complex disputes, hardship cases, and customized resolution strategies.
  • Ensure all collection activities adhere to regulatory requirements (and internal policies, maintaining strong audit readiness.
  • Identify opportunities to improve efficiency through process enhancements and workflow optimization.
  • Deliver clear, data-driven reporting and insights to senior leadership, including performance drivers, risks, and action plans.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you must have
  • 3+ years proven track record of driving measurable results in a high-performance, metric-driven environment.
  • Strong ability to analyze data, identify trends, and translate insights into actionable strategies that improve performance.
  • Experience leading and developing teams, with a focus on accountability, coaching, and continuous performance improvement.
  • Demonstrated success managing KPIs and performance targets, with ownership of outcomes at a team or portfolio level.
  • Ability to operate in a fast-paced, results-oriented environment, managing competing priorities while maintaining focus on key objectives.
  • Strong problem-solving skills, with the ability to navigate complex situations and make sound, timely decisions.
  • Excellent communication and influencing skills, with the ability to engage stakeholders and drive alignment across teams.
  • Working knowledge of compliance, risk, or regulated environments, with the ability to balance performance objectives and operational controls.

Preferred: Indicate "nice to haves" regarding education, skills, and experience.
  • Bachelor's degree in Business, Finance, or related field.
  • Experience in collections, call center operations, financial services, or other performance-based environments.
  • Experience managing segmented portfolios, customer strategies, or operational workflows.
  • Exposure to performance analytics, workforce optimization, or strategy development.

Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
  • Competitive base salaries
  • Bonus incentives
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed
  • Support for financial-well-being and retirement 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
  • Employer paid short-term/long-term disability and basic life insurance
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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