Vice President Business Operations Jobs in Springfield, MA

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary

Arch is a place where legal, business, and operational teams work sidebyside to build solutions that move the industry forward. We're adding to our legal team that partners closely with the business to move boldly, think creatively, and deliver solutions that help our insurance operations thrive. We're a collaborative, forwardthinking company where legal is a true business partner. Our culture is built on expertise, curiosity, shared problemsolving, and a mindset that embraces possibility.

Trusted advisor to our Travel and Accident & Health business units, partnering closely with leadership to guide product development, regulatory strategy, commercial distribution, marketing, and claims; Key role in enabling Arch's travel protection plans, travel medical assistance services, and specialty A&H offerings.

Responsibilities and Accountabilities

• Work crossfunctionally with leaders in compliance, operations, product development, and technology to support initiatives that modernize and enhance our insurance offerings.

• Draft, review, and negotiate a wide range of insurancerelated agreements, including vendor contracts, distribution agreements, and program agreements.

• Monitor and interpret evolving state and federal insurance regulations, helping business partners anticipate changes and adapt proactively.

• Support innovation efforts by advising on new products, digital tools, and emerging business models within the Travel and A&H space.

• Contribute to a collaborative legal culture that values knowledgesharing, transparency, and continuous improvement.

Required Skills and Abilities

• Strong commercial contracting, negotiation, and communication skills.

• Experience in insurance regulatory /compliance or personal/quasi-personal lines, transactional, or corporate matters.

• Exceptional diligence and analytical skills.

• A practical, businessoriented mindset with the ability to balance legal risk with operational and strategic realities and translate legal requirements into clear actionable guidance.

• Strong collaboration skills and the ability to influence across functions.

• Curiosity, adaptability, and a willingness to explore new approaches in a rapidly evolving insurance landscape.

• Responsiveness and strong service orientation.

• Capability to identify key performance indicators (KPIs) and metrics, extract data from various sources, analyze data to derive insights, compile data from various sources, and meaningfully interpret and present the findings clearly and concisely through reports, dashboards, or presentations to support making effective decisions.

• Demonstrated understanding of the insurance regulatory environment.

• Experience interfacing effectively with all levels of management and with both internal and external constituents.

• Strong written and oral communication skills with the ability to communicate at all levels of the organization.

• Highly organized, analytical, and detail-oriented.

• Ability to manage multiple projects in a dynamic developing environment.

• Occasional travel to alternate office locations may be required.

Desired Skills and Abilities

• Background in Travel or Accident & Health products.

• Knowledge of Travel & A&H ecosystems, distribution models, regulatory frameworks, and compliance.

• Experience with digital distribution, affiliate marketing, or embedded insurance.

Education/Experience

• Juris Doctor (JD) and active bar membership in at least one U.S. jurisdiction.

• 10+ years of relevant legal experience (inhouse or major law firm).

#LI-EO1

#LI-Hybrid

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$200,000 - $270,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.