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Via Rail Customer Service Manager Jobs (NOW HIRING)

Universal Services

Customer Service Manager

Lannon, WI · On-site

Do estimates for moving services * write confirmation letters to customers Education * college ... Excellent time management * Good sense of direction * Works well independently * Exhibits patience

Motocol

Customer Service Manager

Denver, CO

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

SpartanNash

Customer Service Manager

Dickinson, ND · On-site

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... via phone, online, or in person, as required. * Maintain a clean, attractive, and well stocked ...

Phenom People

Customer Service Manager

Towson, MD · On-site

The Client Services Manager will: * Provide superior customer service and quality home care * Focus on managing coordination of client services and emergent scheduling issues * Manage your Client ...

Bi-Mart Corporation

Customer Service Manager

Sweet Home, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Copeland LP

Customer Service Manager

Saint Louis, MO · On-site

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross‑functional teams to ensure a positive customer experience ...

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Via Rail Customer Service Manager information

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$58K

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How much do via rail customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for via rail customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Via Rail Customer Service Manager jobs?

For Via Rail Customer Service Manager jobs, the most frequently searched job titles are:

Customer Service Manager

Gainesville, TX • On-site

Reliant Worldwide Plastics
Plastics Product Manufacturing • 201 - 500 employees
Learn more about Reliant Worldwide Plasticsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

POSITION SUMMARY: Customer Service Manager

We are looking for an experienced Customer Service Manager to join our dynamic team. This position manages and coordinates activities of workers engaged in verifying and keeping records on incoming orders and outgoing products by performing the below listed duties and responsibilities. The ability to interact with customers (both internal and external) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Oversees and Manages Customer Service Representatives on a daily basis ensuring accurate and timely order entry into the ERP system
  • Overall responsible for accurate, timely order entry while ensuring order acceptance dates can be met through coordination with Plant Manager
  • Responsible to ensure the Customer Service team meets order entry throughput goals
  • Assists in negotiating order discrepancies with the customer facilitating a favorable outcome for the company
  • Provides early warning to Plant Management when orders are at risk of not being shipped timely (voice of the customer)
  • Prepares and is responsible for Customer Service KPI performance
  • Responsible for BOM creation, accurate pricing data and is an expert user in the ERP system
  • Deal directly with customers either by telephone, electronically or face to face
  • Maintains the integrity of the ERP database by ensuring data quality and accuracy
  • Direct customer requests and unresolved issues to the designated resource and follow upon resolution
  • Investigate and/or solve customers' long-standing or complex problems and when needed make Plant Management aware of customer needs and expectations that have not been resolved in a timely manner
  • Work closely with sales and project management teams on job cost estimates and tracking these costs for installations and start-ups
  • Manage customers' accounts
  • Keep records of customer interactions and transactions; record details of inquiries, comments and complaints
  • As required, organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations and coordinating speakers
  • Manage, develop and motivate direct reports
  • Complete special projects and perform other duties as assigned by management

REQUIREMENTS:

  • Bachelor's degree or equivalent work experience
  • Minimum 5-7 years' experience in customer service management in a manufacturing environment
  • Must have excellent knowledge of Microsoft Office (Excel, Outlook, and Word dominant)
  • Excellent customer interface experience and solid program management skills
  • Excellent leadership and supervisory skills
  • Excellent verbal and written communication skills
  • Experience in injection molded plastics a plus
  • Self-started and must work well under pressure
  • Must be able to read, write, speak and understand English

Compensation commensurate with experience along with excellent benefits, including medical, dental, vision and life insurances, 401K plan and paid vacation.

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