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Veterinary Software Customer Success Jobs in Georgia

Delaney Co

Customer Success Specialist

Sugar Hill, GA

$18 - $21/hr

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her ... (CRM) software system and experience with NetSuite is preferred Education/Experience: High school ...

Applied Systems, Inc.

Customer Success Manager

Atlanta, GA · On-site

$65K - $95K/yr

Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do. We're looking for a Customer Success Manager to join ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ... Requirements: * 2+ years of automotive software experience (SaaS) or in a dealership role utilizing ...

Lever Demo 2

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest ... Skill Set: * 3+ years of customer relationship or account management experience working in software ...

wheelabrator

Customer Success Engineer

Lagrange, GA

Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer ... software version management or software deployment * Fast learner that can quickly grasp ...

Norican Group

Customer Success Engineer

Lagrange, GA · On-site

Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer ... software version management or software deployment * Fast learner that can quickly grasp ...

Trimble

Customer Success Manager

Atlanta, GA · On-site

Drive Business Value as our Next Customer Success Manager ... Are you a proactive relationship-builder who thrives on turning complex software solutions into ...

QAD, Inc.

Customer Success Manager

Atlanta, GA · Remote

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and ... software experience a plus. * Uses analytical tools and methods to analyze data and identify ...

Intuit

Customer Success Manager (Services)

Atlanta, GA · On-site +1

The QuickBooks Services Customer Success team is focused on engaging, driving value and feature ... Along the way, you will get to know Intuit QuickBooks software incredibly well and help your ...

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Veterinary Software Customer Success information

What is a veterinary software customer success professional?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

What are popular job titles related to Veterinary Software Customer Success jobs in Georgia?

For Veterinary Software Customer Success jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Veterinary Software Customer Success jobs in Georgia look for?

The top searched job categories for Veterinary Software Customer Success jobs in Georgia are:

What cities in Georgia are hiring for Veterinary Software Customer Success jobs?

Cities in Georgia with the most Veterinary Software Customer Success job openings:

Veterinary Software Customer Success jobs near you
Infographic showing various Veterinary Software Customer Success job openings in Georgia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Success Specialist

Delaney Co

Sugar Hill, GA

$18 - $21/hr

Full-time

Re-posted 26 days ago

Job description

Description

We are seeking an enthusiastic, self-starter, hard-working, dedicated professional to join our Customer Success Team. This is an onsite full time Monday-Friday position. This position interacts with customers, by phone or electronically, with the duties of order entry, sales support, problem resolution, and total customer satisfaction. 

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her customers through consistent, effective communication on all customer requests. The CSS maintains close attention to all details for quotations, purchase orders, inquires or requests. The CSS is an integral part of a dynamic team whose goals are centered around proactive engagement, communication and best in class customer service. 

Duties and Responsibilities:

Excellent communication skills to effectively interact with customers and provide support

  Strong problem-solving abilities to address customer inquiries and issues in a timely manner 

  Strong attention to detail in order / quote entry ensuring pricing, delivery, quality, and requests are completed with a prompt sense of urgency

Must maintain less than 2 order errors per month

Required Monthly Metric of 2500 line items per CSS

Manage all customer purchase orders from order entry through expected delivery

Provide lead generation assistance to the Sales Team through coordinated efforts

Daily review customer Backlog/Back Order Reports to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers

Handle customer complaints, troubleshooting and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution

Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and to expand personal knowledge of product offerings and solutions

Make outbound calls to follow up on quotes and win the business

Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker

Serve as a primary agent to the Sales queue and adheres to queue procedures, must maintain an average of 20 or more calls per day. 

Remains knowledgeable and confident in company products and procedures, utilizing company tools and resources

Perform other duties as required

Requirements

Knowledge/Skills/Abilities:

Intermediate level of skill in Microsoft Office, EXCEL, WORD, and OUTLOOK

Strong organizational and multi-tasking abilities

Proficiency in using a computer

Proficiency of customer relationship management (CRM) software system and experience with NetSuite is preferred 

Education/Experience:

High school diploma or equivalent required

Previous Call Center/Data entry experience preferred. 

Functional Requirements:

While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer. 

Must be comfortable on the phone 

The employee must occasionally lift and/or move up to 15 pounds. 

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