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Veterans Affairs Representative information

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$11K

$70.9K

$153K

How much do veterans affairs representative jobs pay per year?

As of Sep 13, 2026, the average yearly pay for veterans affairs representative in the United States is $70,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a Veterans Affairs Representative do?

A Veterans Affairs Representative assists military veterans and their families in accessing benefits and services provided by the government, such as healthcare, education, disability compensation, and housing assistance. They help navigate complex application processes, provide information on eligibility requirements, and advocate on behalf of veterans to ensure they receive the support they deserve. Their role often involves reviewing documentation, answering questions, and connecting veterans with additional resources or support programs.

What are the key skills and qualifications needed to thrive as a Veterans Affairs Representative?

To thrive as a Veterans Affairs Representative, you need a solid understanding of veterans’ benefits programs, case management, and knowledge of federal and state regulations, usually supported by a relevant degree or experience in social work or public administration. Familiarity with benefits management systems, claims processing software, and government databases is typically required. Strong interpersonal skills, empathy, and effective communication are essential for assisting veterans and their families with complex needs. These skills and qualities are crucial for providing accurate guidance and support, ensuring veterans receive the benefits and assistance they deserve.

What are some common challenges Veterans Affairs Representatives face when helping clients access benefits?

Veterans Affairs Representatives often encounter challenges such as navigating complex regulations, interpreting eligibility requirements, and tracking down necessary documentation for veterans’ claims. Additionally, they may work with clients who are frustrated or experiencing emotional distress, requiring strong interpersonal and problem-solving skills. Balancing a high caseload while maintaining accuracy and empathy is essential in this role, and ongoing training is often provided to keep up with changing policies.

How to become a Veterans Affairs Representative?

To become a Veterans Affairs Representative, candidates typically need a bachelor's degree in social work, psychology, or a related field, along with experience in customer service or case management. Knowledge of veterans' benefits and strong communication skills are essential, and some positions may require certification or training specific to veterans' services. Applying through government job portals and meeting security clearance requirements are also common steps.

What states have the most Veterans Affairs Representative jobs?

States with the most job openings for Veterans Affairs Representative jobs include:

What are popular job titles related to Veterans Affairs Representative jobs?

For Veterans Affairs Representative jobs, the most frequently searched job titles are:

Veterans Affairs Representative jobs near you

College Work Study Program (Office of Veterans Affairs)

Memphis, TN • On-site

The Tennessee Board of Regents
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about The Tennessee Board of Regentsexternal

Full-time

Posted 19 days ago

Key responsibilities

  • Greet and assist veterans, service members, and dependents in person, by phone, and by email, responding to routine inquiries and referring complex questions to professional staff.

  • Assist students with completing applications and forms for VA education benefits and the College's enrollment processes, and support the preparation of enrollment certification materials.

  • Collect, organize, scan, and file certification documents and maintain accurate student records and databases under staff supervision.

Job description

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.
We invite you to become a part of the Southwest Team!
Title: College Work Study Program (Office of Veterans Affairs)
Employee Classification: Other
Institution: Southwest Tennessee Community College
Department: Office of Veterans Affairs
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
The Federal Student Worker provides front-line clerical and student-service support to the Office of Veterans Affairs. This position assists veterans, active-duty service members, reservists, and eligible dependents as they access their education benefits and navigate enrollment at Southwest Tennessee Community College. The student worker handles confidential records, supports certification processing, and helps create a welcoming, respectful environment for the College's military-connected community.
Job Duties
  • Greet and assist veterans, service members, and dependents in person, by phone, and by email; respond to routine inquiries and refer complex questions to professional staff.
  • Assist students with completing applications and forms for VA education benefits (e.g., Post-9/11 GI Bill, Montgomery GI Bill, DEA, VR&E) and the College's admissions and enrollment processes.
  • Collect, organize, scan, and file certification documents, transcripts, DD-214 forms, certificates of eligibility, and related records while maintaining strict confidentiality.
  • Help maintain accurate student files and databases; enter and update data in student information systems under staff supervision.
  • Support the preparation of enrollment certification materials for submission to the U.S. Department of Veterans Affairs.
  • Assist with office outreach activities, including veterans resource fairs, orientations, Veterans Day events, and student-veteran organization support.
  • Distribute informational materials on VA benefits, campus resources, and community veteran services.
  • Perform general office duties: answering phones, scheduling appointments, copying, mail handling, and maintaining a tidy front-desk area.
  • Uphold FERPA and institutional confidentiality standards in the handling of all student and veteran records.
  • Perform other related duties as assigned.

Minimum Qualifications
  • Current enrollment at Southwest Tennessee Community College in at least six (6) credit hours with satisfactory academic progress.
  • Only students who are approved for Federal Work Study are qualified for this position.
    • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
  • Strong written and verbal communication skills and a professional, courteous demeanor.
  • Basic proficiency with Microsoft Office (Word, Excel, Outlook) and willingness to learn student information systems.
  • Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications
  • Veteran, active-duty service member, reservist, or military family member, or demonstrated familiarity with VA education benefits.
  • Prior customer service, office, or administrative experience.
  • Knowledge of campus and community resources available to military-connected students.

Knowledge, Skills, and Abilities
  • Excellent interpersonal skills and sensitivity to the needs of veterans and military-connected students.
  • Strong organizational skills with attention to detail and accuracy in record-keeping.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Commitment to punctuality, reliability, and professional conduct.

Physical Demands / Working Conditions
  • Standard office environment.
  • Work is primarily sedentary and involves extended use of a computer, occasional lifting of office materials up to 15 pounds, and regular interaction with students, staff, and the public.
  • Hours are scheduled around the student's class schedule and may not exceed Federal Work-Study award limits.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
  • Resume
  • Cover letter
  • Unofficial Transcripts

A summary of our benefits can be found below:
https://www.southwest.tn.edu/hr/benefits-overview.php
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy .

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