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Verizon Jobs in Rochester, NY (NOW HIRING)

Round Room

Retail Sales Representative

Newark, NY · On-site

$55/hr

TCC, Verizon Authorized Retailer - Retail Sales Representative At TCC, Verizon Authorized Retailer, we believe our communities need more than just a wireless retailer, and our employees want more ...

Round Room

Retail Sales Representative

Batavia, NY · On-site

$55/hr

TCC, Verizon Authorized Retailer - Retail Sales Representative At TCC, Verizon Authorized Retailer, we believe our communities need more than just a wireless retailer, and our employees want more ...

Round Room

Retail Sales Representative

Rochester, NY · On-site

$55/hr

TCC, Verizon Authorized Retailer - Retail Sales Representative At TCC, Verizon Authorized Retailer, we believe our communities need more than just a wireless retailer, and our employees want more ...

Victra

Sales Consultant

NY · On-site

$40K - $64K/yr

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants who deliver world-class service to Every Guest. Every Time. From executing Victra's sales process ...

Victra

Sales Consultant

Victor, NY · On-site

$40K - $64K/yr

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants who deliver world-class service to Every Guest. Every Time. From executing Victra's sales process ...

Victra

Sales Consultant

Rochester, NY · On-site

$40K - $64K/yr

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants who deliver world-class service to Every Guest. Every Time. From executing Victra's sales process ...

Victra

Assistant General Manager

Rochester, NY · On-site

$43K - $67K/yr

Assistant General Manager Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer ...

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Verizon information

See Rochester, NY salary details

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How much do verizon jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for verizon in Rochester, NY is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.62 per hour, depending on experience, location, and employer.

What is the typical team structure for customer service representatives at Verizon, and how do they collaborate with other departments?

At Verizon, customer service representatives (CSRs) typically work within specialized teams focused on specific service areas, such as wireless, Fios, or business solutions. CSRs regularly collaborate with technical support, billing, and sales departments to resolve customer issues efficiently. Team members often use shared communication platforms and participate in regular meetings to discuss challenges and share updates. This collaborative structure not only supports high-quality customer service but also provides opportunities for CSRs to learn from other departments and advance their careers within the company.

What is a Verizon employee?

A Verizon employee works for Verizon Communications, one of the largest telecommunications companies in the United States. Verizon employees can work in various roles, including customer service, sales, network engineering, IT, marketing, and more. Their primary responsibilities depend on their position but often involve supporting customers, maintaining network infrastructure, developing new technology, and ensuring high-quality communications services. Working at Verizon typically offers opportunities for career growth, training, and benefits.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Representative, and why are they important?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are typically required. Empathy, patience, and active listening help representatives build rapport and resolve customer issues effectively. These skills ensure excellent customer experiences, boost satisfaction, and support Verizon's reputation for quality service.

What is the difference between Verizon vs Verizon Customer Service Representative?

AspectVerizonVerizon Customer Service Representative
Primary RoleTelecommunications provider offering wireless, internet, and TV servicesCustomer support and assistance for Verizon products and services
Required CredentialsVaries by position; often includes technical or sales certificationsHigh school diploma or equivalent; customer service skills
Work EnvironmentCorporate offices, retail stores, call centers, field serviceCall centers, retail stores, remote support
Industry UsageTelecommunications and technologyCustomer service within the telecommunications industry

Verizon encompasses a broad range of roles within the telecommunications industry, including technical, sales, and support positions. In contrast, a Verizon Customer Service Representative specifically focuses on assisting customers with their service inquiries, troubleshooting, and account management. While both roles may require communication skills, the representative role is more customer-facing and service-oriented, often requiring less technical certification than other Verizon positions.

What are the most commonly searched types of Verizon jobs in Rochester, NY? The most popular types of Verizon jobs in Rochester, NY are:
What are popular job titles related to Verizon jobs in Rochester, NY? For Verizon jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Verizon jobs in Rochester, NY look for? The top searched job categories for Verizon jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Verizon jobs? Cities near Rochester, NY with the most Verizon job openings:
Verizon jobs near you
Infographic showing various Verizon job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,164 per year, or $17.9 per hour.

Retail Sales Representative

TCC, Verizon Authorized Retailer

Batavia, NY

$55/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description


TCC, Verizon Authorized Retailer - Retail Sales Representative

At TCC, Verizon Authorized Retailer, we believe our communities need more than just a wireless retailer, and our employees want more than just a job. We are committed to making a positive and sustainable impact in the lives of our employees, customers, and communities.

When you bring your energy, passion, and commitment to our customers and communities, we believe your success should match your effort—that’s where our pay comes in. With an uncapped commission structure, generous monthly bonuses, and an annual profit-sharing bonus, your earning potential is truly unlimited for those who are motivated to win. If you’re ready to take control of your income and build a rewarding career, we can’t wait to see what you bring to the team—apply today!

Pay

  • Average Salary: $55-65,000 per year
  • Salary Includes: Competitive Hourly Rate, Uncapped Commission, Bonuses and Profit Sharing
  • Hourly Guaranteed Pay
  • Same Day Pay Options

Day in the Life

A typical day at TCC as a Sales Associate starts with purpose. From opening the store to welcoming each customer, the focus goes beyond selling—it’s about building connections, understanding needs, and delivering solutions that truly make a difference. Every interaction, whether in-store or over the phone, is an opportunity to create value, build trust, and exceed expectations.

Success is driven by a balance of strong sales performance and genuine customer care. Supported by ongoing training, collaboration, and growth opportunities, each day contributes to developing the skills needed for a long-term career. And through community involvement, the impact of the role extends far beyond the store.

Benefits

  • Career Development
  • Paid Time Off
  • Paid Community Time
  • Paid Employees Matter Day
  • Generous Community Grant Opportunities
  • Employee Resource Groups
  • Medical, Dental, Vision
  • 401K with Company Match
  • Long-Term and Short-Term Disability
  • Critical and Accident Benefits
  • Family Related Time Off
  • Employee Assistance Program
  • Employee Referral Program
  • Verizon Wireless Discount Options
  • Rewards and Recognition

Do you have…

  • Telecommunication or wireless sales experience
  • Experience working in a fast-paced wireless retail sales position
  • Energized by a competitive, goal-driven sales environment where performance is rewarded

Qualifications

  • At least a high school diploma.
  • Ability to work guaranteed full-time hours.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • Ability to work in a retail, storefront environment
  • Reliable transportation. This position may require the ability to work in multiple locations.
  • Requires frequent standing and the ability to stand, sit, walk, and bend for extended periods of time.
  • Ability to lift 10 pounds as needed.
  • Ability to travel is approximately 10%, based on the needs of the business.
  • Legally authorized to work in the U.S.

TCC is an Equal Employment Opportunity employer and is committed to celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status.   

A job for which military candidates are encouraged to apply.

Working at The Cellular Connection

Perks for workers

  • Paid Time Off

  • Paid Community Time

  • Paid Employee Matters Day

  • Same Day Pay Options

  • Generous Community Grant Opportunities

  • Employee Resource Group

  • Medical, Dental, Vision

  • 401K with Company Match

  • Long-Term and Short-Term Disability

  • Critical and Accident Benefits

  • Employee Assistance Program

  • Verizon Discount Options

  • Rewards and Recognition

About The Cellular Connection, in their own words

From The Cellular Connection

Founded in 1991, TCC operates over 500 locations from coast to coast. Our long-standing relationship with Verizon allows us to make our services more accessible to customers while offering unparalleled customer service and competitive pricing. We employ nearly 2,000 people across the U.S., from sales associates to our store support team members.

Our purpose is to passionately make a difference in the lives of our employees, customers, and the communities where we live and work. TCC is a Culture of Good, Inc. company that encourages employees to give back in every community they serve. We have donated more than 1 million backpacks with school supplies to children and appreciation packs to more than 25,000 teachers across the U.S. We also host annual events to honor veterans and support child-centered nonprofits. TCC’s corporate giving program, TCC Gives, encourages nonprofits to contact their local stores to apply for support through the Community Grants program. They have surpassed $7 million in donations to local nonprofits across the country. TCC also works closely with More Than a Phone, a nonprofit that partners with local domestic violence organizations to keep survivors connected with free smartphones and data.

To learn more about TCC, visit TCCRocks.com, and connect with the company on Facebook, Twitter, LinkedIn, and Instagram.

Company values

From The Cellular Connection

We serve our employees, customers and communities through living out our 5 Promises.

CARE- we respect the people around us and embrace our differences.

CONNECT- we intentionally create space and remove barriers to promote meaningful connections because we know that representation matters.

BE AUTHENTIC - we champion authentic relationships within our business and communities we serve.

INSPIRE- we will be the example for others to follow throughout our workplace and our communities.

DRIVE THE BUSINESS- diverse teams promote cross-functional innovation, strong community relationships and overall success.

Diversity and inclusion statement

From The Cellular Connection

Come as you are; we celebrate our differences!

At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.​​​​​