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Wireless Retail Associate Jobs in Rochester, NY (NOW HIRING)

Wireless Vision

Retail Associate Manager

Rochester, NY

$16.80 - $17.85/hr

Then a Retail Associate Manager (RAM) role with Wireless Vision would be a perfect fit for you. In this role, you will represent the T-Mobile brand while providing exceptional customer service and ...

Wireless Vision

Retail Associate Manager

Rochester, NY · On-site

$16.80 - $17.85/hr

Then a Retail Associate Manager (RAM) role with Wireless Vision would be a perfect fit for you. In this role, you will represent the T-Mobile brand while providing exceptional customer service and ...

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Wireless Retail Associate information

What are the key skills and qualifications needed to thrive as a Wireless Retail Associate, and why are they important?

To thrive as a Wireless Retail Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device activation tools is essential. Exceptional communication, active listening, and customer service skills make someone stand out in this role. These skills ensure effective customer interactions, drive sales, and create positive experiences that foster repeat business in a competitive retail environment.

What are Wireless Retail Associates?

Wireless Retail Associates are customer service professionals who work in stores that sell wireless devices and services, such as smartphones, tablets, and related accessories. They assist customers by answering questions about products, demonstrating device features, processing sales, and helping with account activations or troubleshooting. These associates also stay informed about the latest technologies and promotions to provide accurate information. Their role is essential in ensuring a positive customer experience and meeting store sales goals.

What is the difference between Wireless Retail Associate vs Sales Associate?

AspectWireless Retail AssociateSales Associate
CredentialsHigh school diploma or equivalent; product knowledgeHigh school diploma or equivalent; sales skills
Work EnvironmentRetail stores, telecom outletsRetail stores, various industries
Employer & IndustryWireless carriers, electronics retailersVarious retail sectors
Primary FocusProduct knowledge, customer service, technical supportCustomer engagement, product promotion, sales

Wireless Retail Associates primarily focus on assisting customers with wireless products, providing technical support, and explaining service plans. Sales Associates have a broader retail role, emphasizing customer engagement and product sales across various industries. While both roles require strong communication skills and retail experience, Wireless Retail Associates specialize in telecom products and services.

What are some common challenges faced by Wireless Retail Associates, and how can they be effectively managed?

Wireless Retail Associates often encounter challenges such as meeting sales targets, staying updated with rapidly changing technology, and addressing diverse customer needs. To manage these effectively, associates benefit from continuous product training, strong teamwork, and proactive communication with management. Building rapport with customers and developing problem-solving skills can also help in handling difficult situations and ensuring customer satisfaction. Many stores offer mentorship programs and regular briefings to keep associates informed and supported.
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Wireless Retail Associate jobs near you
Retail Associate Manager

Retail Associate Manager

Wireless Vision

Rochester, NY

$16.80 - $17.85/hr

Full-time

Medical, Dental, Vision, PTO

Posted 17 days ago

Be an early applicant

Wireless Vision rating

3.3

Company rating: 3.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

30th of 30 rated technology retailers

Job description

Title: Retail Associate Manager
Location: Rochester, NY
Compensation: $16.80 - $17.85/hour


T-Mobile Premium Retailer Wireless Vision

Do you excel at driving sales results, team motivation, and impacting customer experience? Are you passionate about the latest technology trends? Then a Retail Associate Manager (RAM) role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T-Mobile brand while providing exceptional customer service and driving profitability. You will also inspire team members, manage store operations, and strive to meet individual and store performance goals. The RAM is a development role that is intended for those who aspire to become a Retail Store Manager (RSM)

Your Talents:

  • Primary point of contact for retail store in the absence of the RSM, including sales, operations and people processes.

  • Partner with the RSM to help recruit top talent, and coach and develop existing team members to build a high performing team.

  • Coach and inspire with integrity to guide sales team on best practices to attain monthly goals.

  • Active participation in the planning and execution of store meetings to prepare for launches and keep team members current on company changes.

  • Work with RSM to execute on the local store marketing initiatives to solicit new business.

  • Manage back-end processes and execution of customer facing initiatives to ensure store is always in T-Mobile and internal company audit compliance.

  • Ensure the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising planogram resets.

  • Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.

  • Responsible for daily and monthly inventory and cash management, as well as managing other key operational metrics.

  • May require additional tasks, duties or projects as assigned.

Your Experience:

  • High School Diploma or GED required.

  • Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.

  • 1-2 years of management experience in retail or another environment with a strong customer focus.

  • Willingness and ability to relocate to any store within in their assigned market.

  • Excellent written and verbal communication skills required.

  • Strong organizational and problem-solving skills required.

  • Bilingual preferred in certain locations.

  • Must be able to stand for long periods of time (up to 9 hours) on the sales floor.

  • Must be able to move and/or lift 25 pounds.

What Well Offer:

  • Competitive paid time-off program

  • Student financial assistance

  • Medical, dental and vision benefits

  • Phone service discounts

  • Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer, a Drug Free Workplace and engages in preventative practices suggested by CDC guidelines as it relates to COVID-19.

What Wireless Vision employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Wireless Vision

Sourced by ZipRecruiter

Wireless Vision, LLC is a prominent player in the telecommunication industry, located in Bloomfield Hills, MI, USA. Established in 2004, this privately-held company has grown to become the largest T-Mobile exclusive retailer, boasting over 600 locations across the United States. True to its name, Wireless Vision focuses on delivering top-tier wireless products and services through its retail outlets, providing customers with access to the latest in mobile technology. The company stands on its uncompromising values of Integrity, Passion, Creativity & Belief, and holds a mission to offer unparalleled customer experiences through passionate. Its dedication and superior service have earned the company numerous awards, including being named the 'Best Place to Work in Retail' by The Detroit Free Press.

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Bloomfield Hills, MI, US

Year founded

2004

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