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Verizon Customer Service Jobs in Rio Rancho, NM (NOW HIRING)

Victra

Sales Support Rep Part-Time

Rio Rancho, NM · On-site

$18 - $24.50/hr

Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through. Why Work at Victra: * Paid Training * 50% off Verizon Service

Victra

Sales Support Rep Part-Time

Albuquerque, NM · On-site

$17 - $23.25/hr

Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through. Why Work at Victra: * Paid Training * 50% off Verizon Service

Victra

Sales Consultant

Albuquerque, NM · On-site

$40K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants ... Using your unique talents, passion for technology, and customer service skills, you will have the ...

Victra

Sales Consultant

Albuquerque, NM · On-site

$40K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants ... Using your unique talents, passion for technology, and customer service skills, you will have the ...

Victra

Sales Consultant

Albuquerque, NM · On-site

$40K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants ... Using your unique talents, passion for technology, and customer service skills, you will have the ...

Victra

Sales Consultant

Albuquerque, NM · On-site

$40K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants ... Using your unique talents, passion for technology, and customer service skills, you will have the ...

Victra

Assistant General Manager

Albuquerque, NM · On-site

$43K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Tuition Reimbursement * 50% off Verizon Service * VNation Disaster Relief * Referral Bonus ... Background in customer service within the retail, restaurant, or wireless industry preferred * 1-2 ...

Victra

Assistant General Manager

Rio Rancho, NM · On-site

$43K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Tuition Reimbursement * 50% off Verizon Service * VNation Disaster Relief * Referral Bonus ... Background in customer service within the retail, restaurant, or wireless industry preferred * 1-2 ...

Victra

Senior General Manager

Albuquerque, NM · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer and employee, and acting as a mentor for your Assistant General Manager. You will also ... Tuition Reimbursement * 50% off Verizon Service * Referral Bonus * Frequent Contests * Career ...

Ryder

Rental Sales Management Trainee

Albuquerque, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award ... One (1) year or more customer service with issues resolution experience preferred * Must be ...

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All JobsVerizon Customer Service JobsVerizon Customer Service Jobs in Rio Rancho, NM

Verizon Customer Service information

See Rio Rancho, NM salary details

$9

$17

$25

How much do verizon customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for verizon customer service in Rio Rancho, NM is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Verizon Customer Service vs Verizon Retail Sales Associate?

AspectVerizon Customer ServiceVerizon Retail Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportSell Verizon products, promote plans, and assist customers in-store
Work EnvironmentCall centers, customer support centers, remoteRetail stores, in-person customer interactions
Required SkillsCommunication, problem-solving, technical knowledgeSales skills, product knowledge, customer service
CertificationsNone specific, technical knowledge helpfulNone required, sales experience beneficial

While both roles involve customer interaction within Verizon, Verizon Customer Service focuses on resolving service issues and technical support remotely, whereas Verizon Retail Sales Associates work directly in stores selling products and plans. Understanding these differences helps job seekers find the right fit based on their skills and preferences.

Does Verizon Customer Service offer remote customer service jobs?

Verizon Customer Service offers remote customer service positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require good communication skills, a quiet work environment, and sometimes specific technical or customer service certifications. Remote jobs may have flexible schedules and require familiarity with customer management tools.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service representative?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and Verizon's product suite is typically required. Patience, active listening, and a customer-focused attitude help representatives excel in resolving customer inquiries and concerns. These skills are crucial for maintaining customer satisfaction, loyalty, and positive brand reputation in a competitive telecom environment.

Does Verizon Customer Service allow work from home?

Verizon Customer Service positions often offer remote work options, especially for roles involving phone support and online communication. Candidates typically need a reliable internet connection, a quiet workspace, and may undergo training remotely. Availability of work-from-home arrangements can vary by location and specific job requirements.

What are some common challenges faced by Verizon Customer Service representatives, and how are they supported in overcoming them?

Verizon Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to technical troubleshooting. One common challenge is managing complex customer issues while maintaining a positive and efficient interaction. To support representatives, Verizon provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are available to assist with escalated situations, and there are clear escalation procedures to help resolve particularly difficult cases. This supportive environment helps representatives deliver excellent service and grow their problem-solving skills.
What are popular job titles related to Verizon Customer Service jobs in Rio Rancho, NM? For Verizon Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Verizon Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Verizon Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Verizon Customer Service jobs? Cities near Rio Rancho, NM with the most Verizon Customer Service job openings:
Verizon Customer Service jobs near you
Infographic showing various Verizon Customer Service job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,997 per year, or $17.8 per hour.

Sales Support Rep Part-Time

Victra

Rio Rancho, NM • On-site

$18 - $24.50/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Victra rating

5.3

Company rating: 5.3 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

23rd of 30 rated technology retailers

Job description

Why Victra?
Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer endless opportunities for advancement and a supportive team environment. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture.
Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.
What You Will be Doing..
As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service skills, you will have the power to create the ultimate in-store experience. In this role, you will:
  • Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
  • Take the lead on merchandising, store cleanliness and operational functions.
  • Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
  • Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
  • Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!
  • Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
  • Create personal connections with guests to make tech look simple.
  • Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Why Work at Victra:
  • Paid Training
  • 50% off Verizon Service
  • VNation Disaster Relief
  • Referral Bonus
  • Career Advancement Opportunities
  • A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This position starts at $14.00. We provide paid training and a supportive onboarding experience to set you up for success from day one.
From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more!
This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say?
Isn't it time you explored what could become the career move of a lifetime?
We invite you to apply today!
What we're looking for...
  • High school diploma or GED.
  • One or more years of customer service, preferably in a retail or service environment.
  • Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
  • At least 18 years of age.
  • Demonstrated experience communicating with customers to find solutions.
  • Legally authorized to work in the United States.
  • Physical Requirements
  • Ability to lift 10 pounds.
  • Ability to stand for long periods of time.

Training Requirements
All Sales Support Representatives must attend and complete a four-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.
After you apply...
You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

What Victra employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

VICTRA logo

About VICTRA

Sourced by ZipRecruiter

Victra, headquartered in Raleigh, NC, US, is the largest Verizon Authorized Retailer in the United States. The company operates within the telecommunications industry, offering customers an array of Verizon-branded products and services such as smartphones, tablets, and wireless connectivity plans. The company was established with a mission to become the top dealer of professional wireless solutions. Victra strives to offer the latest in device and connectivity options while providing an exceptional in-store customer experience.

Industry

Electronics and appliance stores

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1996

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