Verizon Customer Service Jobs in Rio Rancho, NM (NOW HIRING)

General Manager 

When you join Victra 

Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest. Every Time. Our General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! 

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration 

You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities. Also, you will act as a mentor for your Assistant General Manager. You will also complete trainings and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. 

• Building, developing, and mentoring your sales team. 
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time  
• Attracting and retaining top caliber employees.  
• Brand advocate for Victra  
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives. 
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store. 
• Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully. 
• Developing and implementing sales tools and initiatives. 
• Maintaining the performance of your store by running retail inventory compliance. 
• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports. 
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.  
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions. 
• Owning all guest escalations and providing a timely resolution.  
• Clearly communicating company objectives and priorities to team members and providing timely follow up.  
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.  

Here's what we can offer you in exchange for your world-class work:  

• Paid Training 
• Premium Health, Dental, and Vision Insurance 
• Paid Maternity Leave 
• 401K Match 
• Tuition Reimbursement 
• 50% off Verizon Service 
• VNation Disaster Relief 
• Referral Bonus 
• Diversity, Equity, & Inclusion Employee Resource Groups 
• Frequent Contests 
• Career Advancement Opportunities 
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. 

From a fun work environment to an inclusive culture, to amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more! 

Compensation

Pay will include a base rate of $$18.50 /hour with uncapped earning potential through commission

What we are looking for... 

You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering. 

You will need to have: 

• 1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role 
• Management experience in a commissions-based sales environment. 
• Proven track record of achieving challenging team and individual sales goals. 
• Balanced multiple opposing priorities in a multifaceted environment. 
• Set goals, evaluated performance, and developed a high performing team. 
• Basic interview skills and enhanced staffing knowledge.  
• High school diploma or GED. 
• One or more years of customer service, preferably in a retail or sales environment. 
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.  
• At least 18 years of age 
• Legally authorized to work in the United States 

Physical Requirements 

• Ability to lift ten pounds. 
• Ability to stand for long periods of time 

Training Requirements  

All General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. All General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.  

After you apply… 

You may be required to take an assessment. It takes about 20 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions. 

Equal Employment Opportunity 

We're proud to be an equal opportunity employer - and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.