ZipRecruiter

Log In

1

Verint Support Engineer Jobs (NOW HIRING)

Kentro

Lead Contact Center Data Architect

Catonsville, MD · On-site

$140K - $150K/yr

... Verint, Genesys, or NICE) to provide a 360-degree view of center performance. * Lakehouse ... Bachelor's degree in Computer Science, Data Engineering, or a related technical field. * AWS ...

360 IT Professionals

Cable Technicians

Atlanta, GA

$19.25 - $24.50/hr

We are providing staffing support to more than 10 State Customers across USA and have successfully ... Vocational or specialized training beyond high school in Electronics or Electrical Engineering ...

next page

Showing results 1-20

People also search for

All JobsVerint Support Engineer Jobs

Verint Support Engineer information

See salary details

$16

$39

$68

How much do verint support engineer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for verint support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verint Support Engineer, and why are they important?

To thrive as a Verint Support Engineer, you need a solid background in IT, networking, and telephony, often supported by a degree in computer science or related certifications. Familiarity with Verint Workforce Optimization solutions, SQL databases, Windows Server environments, and ticketing systems like ServiceNow is typically required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and build trust with clients. These abilities are critical to ensuring seamless operation of Verint systems and maintaining high customer satisfaction.

What is the difference between Verint Support Engineer vs Customer Support Specialist?

AspectVerint Support EngineerCustomer Support Specialist
CertificationsRelevant technical certifications, e.g., ITIL, vendor-specific certificationsCustomer service or communication certifications often preferred
Work EnvironmentTechnical support teams, IT departments, software companiesCall centers, retail, service industries
Industry UsageTechnology, software, telecommunicationsRetail, banking, healthcare
Job FocusTechnical troubleshooting, software support, system maintenanceCustomer interaction, issue resolution, service inquiries

The Verint Support Engineer primarily handles technical support for Verint software, requiring technical skills and certifications. In contrast, a Customer Support Specialist focuses on customer service and communication skills. Both roles are essential in their industries but differ in technical complexity and daily tasks.

What are Verint Support Engineers?

Verint Support Engineers are IT professionals who specialize in supporting, troubleshooting, and maintaining Verint systems, which are widely used for workforce optimization, customer engagement, and security intelligence. They assist clients by resolving technical issues, configuring software, and ensuring that Verint solutions operate efficiently. These engineers often work directly with customers to provide technical guidance, system upgrades, and best practices for optimal system performance. Their expertise helps organizations maximize the value of their Verint products and maintain smooth business operations.

What are some common challenges faced by Verint Support Engineers, and how can applicants prepare for them?

Verint Support Engineers often encounter challenges related to troubleshooting complex software and hardware integrations within customer environments, especially as organizations upgrade or customize their Verint solutions. Applicants should be prepared to handle escalated technical issues, work under tight deadlines, and communicate clearly with both technical and non-technical stakeholders. Building a strong foundation in networking, call recording, and workforce optimization technologies, as well as staying current with Verint product updates, will help applicants excel in this fast-paced and collaborative role.
Infographic showing various Verint Support Engineer job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
GCP System Engineer - AI Contact Center Issaquah, WA (Hybrid model three days onsite per week)

GCP System Engineer - AI Contact Center Issaquah, WA (Hybrid model three days onsite per week)

talentmovers inc

Issaquah, WA • On-site

Contractor

Posted 16 days ago

Job description

We are Hiring for GCP System Engineer - AI Contact Center  Issaquah, WA (Hybrid model three days onsite per week)

Title: GCP System Engineer - AI Contact Center

Location: Issaquah, WA (Hybrid model three days onsite per week)

Duration: 6-12 Months Contract

Position Summary: We are seeking a highly skilled GCP System Engineer to manage the operational stability, configuration, and deep-level integration of the Google Contact Center AI (CCAI) platform and its related ecosystem. This role is crucial for implementing and maintaining core contact center functionalities, including call routing, WFM integration, and seamless channel connectivity between Google CES and Salesforce.

Key Responsibilities

Contact Center Operations & Telephony

  • Call Setup & Routing Implementation: Configure, test, and maintain the end-to-end call setup process within the Google Contact Center AI Platform, ensuring high availability and low latency.
  • Routing Logic Deployment: Implement complex, skill-based, and data-driven call and chat routing logic based on directives from the Architecture team and business requirements, ensuring optimal customer experience.
  • Voice and CTI Management: Manage the integration points between the Google CES platform and underlying CTI/telephony infrastructure, troubleshooting connectivity and quality issues (e.g., SIP, webRTC).
  • Workforce Management (WFM) Setup: Lead the technical setup, configuration, and ongoing maintenance of the Verint WFM integration with the Google CES platform, ensuring accurate data exchange for forecasting, scheduling, and adherence monitoring.

Channel & Application Integration

  • Salesforce Channel Integration: Implement and manage the technical channels (e.g., APIs, connectors) that enable real-time and historical data exchange between Google CES (Dialogflow, CCAI) and Salesforce Service Cloud for unified agent views and case creation.
  • External API Integration: Configure and secure API endpoints to facilitate the real-time consumption of data from external systems (e.g., knowledge bases, order systems) to enrich conversational flows.
  • System Health & Monitoring: Establish and manage comprehensive monitoring, alerting, and logging systems (using GCP Operations Suite/Stackdriver) for all contact center components, proactively identifying performance bottlenecks and stability risks.

Agentic AI Configuration & Support

  • Agentic AI Setup: Execute the configuration and deployment of core AI agents (Dialogflow CX/ES) and other Agentic AI components, ensuring they meet operational standards for reliability and performance.
  • AI Integration & Tuning: Configure and maintain the technical integration of Agentic AI with enterprise knowledge bases (via Vertex AI Search/Gen AI) and the designated external APIs to provide accurate and relevant responses.
  • Incident Response: Serve as the Tier 2/3 escalation point for operational issues related to call routing failures, integration errors, and WFM data discrepancies.

 

Required Skills and Experience

·       12+ years of hands-on experience in a System Engineering or CTI/Telephony-focused role within a Contact Center environment.

·       Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).

·       Proven expertise in setting up and troubleshooting call routing, queueing, and CTI integration logic.

·       Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.

·       Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.

·       Proficiency with GCP services relevant to operations (e.g., Compute Engine, Cloud Load Balancing, Monitoring/Logging).