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Verint Support Engineer Jobs (NOW HIRING)

Verint

Sr. Engineer, Software

$125K - $165K/yr

The Senior Software Engineer works closely with a global team of engineers to build robust ... Verint support organization. * Prioritize and resolve technical problems and assist others with the ...

Verint

Engineer, Software

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Operate and support Kubernetes-based distributed deployments, including diagnosing availability ...

Verint

Engineer, Software

As a Software Engineer, you will be a core contributor to Verint's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-quality automated tests, support ...

Kentro

Verint System Administrator

Catonsville, MD · Hybrid

$100K - $120K/yr

Kentro is seeking a Verint System Administrator is responsible for supporting, maintaining, and ... systems engineering experience.5+ years of working with Microsoft Server administration.

Kentro

Verint System Administrator

Catonsville, MD · Hybrid

$100K - $120K/yr

Kentro is seeking a Verint System Administrator is responsible for supporting, maintaining, and ... systems engineering experience. 5+ years of working with Microsoft Server administration.

Kentro

Verint System Administrator

Catonsville, MD · On-site

$100K - $120K/yr

Kentro is seeking a Verint System Administrator is responsible for supporting, maintaining, and ... systems engineering experience. 5+ years of working with Microsoft Server administration.

Verint Systems

Engineer, Software

Denver, CO · On-site

As a Software Engineer, you will be a core contributor to Verint's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-quality automated tests, support ...

Verint Systems

Engineer, Software

Jackson, MS · On-site

As a Software Engineer, you will be a core contributor to Verint's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-quality automated tests, support ...

Verint

Sr. Engineer, Software

$125K - $165K/yr

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Production Support and Observability * Lead triage and resolution of Tier-2/3 production incidents ...

Verint Systems

Engineer, Software

Phoenix, AZ · On-site

As a Software Engineer, you will be a core contributor to Verint's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-quality automated tests, support ...

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How much do verint support engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for verint support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verint Support Engineer, and why are they important?

To thrive as a Verint Support Engineer, you need a solid background in IT, networking, and telephony, often supported by a degree in computer science or related certifications. Familiarity with Verint Workforce Optimization solutions, SQL databases, Windows Server environments, and ticketing systems like ServiceNow is typically required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and build trust with clients. These abilities are critical to ensuring seamless operation of Verint systems and maintaining high customer satisfaction.

What is the difference between Verint Support Engineer vs Customer Support Specialist?

AspectVerint Support EngineerCustomer Support Specialist
CertificationsRelevant technical certifications, e.g., ITIL, vendor-specific certificationsCustomer service or communication certifications often preferred
Work EnvironmentTechnical support teams, IT departments, software companiesCall centers, retail, service industries
Industry UsageTechnology, software, telecommunicationsRetail, banking, healthcare
Job FocusTechnical troubleshooting, software support, system maintenanceCustomer interaction, issue resolution, service inquiries

The Verint Support Engineer primarily handles technical support for Verint software, requiring technical skills and certifications. In contrast, a Customer Support Specialist focuses on customer service and communication skills. Both roles are essential in their industries but differ in technical complexity and daily tasks.

What are Verint Support Engineers?

Verint Support Engineers are IT professionals who specialize in supporting, troubleshooting, and maintaining Verint systems, which are widely used for workforce optimization, customer engagement, and security intelligence. They assist clients by resolving technical issues, configuring software, and ensuring that Verint solutions operate efficiently. These engineers often work directly with customers to provide technical guidance, system upgrades, and best practices for optimal system performance. Their expertise helps organizations maximize the value of their Verint products and maintain smooth business operations.

What are some common challenges faced by Verint Support Engineers, and how can applicants prepare for them?

Verint Support Engineers often encounter challenges related to troubleshooting complex software and hardware integrations within customer environments, especially as organizations upgrade or customize their Verint solutions. Applicants should be prepared to handle escalated technical issues, work under tight deadlines, and communicate clearly with both technical and non-technical stakeholders. Building a strong foundation in networking, call recording, and workforce optimization technologies, as well as staying current with Verint product updates, will help applicants excel in this fast-paced and collaborative role.
Infographic showing various Verint Support Engineer job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Sr. Engineer, Software

Sr. Engineer, Software

Verint

Remote

$125K - $165K/yr

Full-time

Posted 27 days ago

Job description

Job Description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function
The Senior Software Engineer is responsible for all aspects of the development of platforms and applications. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, this Senior Software Engineer leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer works closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, this role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and leads the implementation of new solutions.
Principal Duties and Essential Responsibilities
  • Ongoing evaluation (test) of feature design - proactively work with others to identify issues or potential risk areas with the architecture and performance
  • Distill requirements from feature level into implementation level tasks
  • Develop features using best practices and ensure it fits with the architecture for the product
  • Ensure the right work is being done - ensure product qualities such as unit tests, automation, throughput, capacities, security & performance will be sufficient
  • Ensure design and implementation work meets the stakeholder's requirements
  • Ensure that the feature design is correct for operations, as well as deployment and sustainability
  • Support departmental and team initiatives
  • Work with Team Technical Architect and Lead to define, document, and communicate coherent feature design
  • Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
  • Provide technical leadership to less experienced members of the team - mentor, coach, continuous improvement
  • Take responsibility for technical implementation and decision making including the delivery of features
  • Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
  • Review documentation and guides created by more junior members of the team
  • Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team
  • Ensure stakeholders understand feature architecture
  • Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths
  • Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
  • Prioritize and resolve technical problems and assist others with the same
  • Ensure the prioritization of scope (including defects) is understood
  • Understand the development process and suggest improvements to it
  • Identify areas of technical risk in a feature and options to de-risk
  • Support opportunities to address technical debt as part of a release
  • Support the design process and ensure it complies with product architecture
  • Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

Minimum Requirements
  • Bachelor's degree in computer science / software engineering (or similar)
  • 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing
  • Proven track record of delivery of complex features end-to-end
  • Experience mentoring mid to entry level engineers and influencing technical direction within a cross-functional squad
  • Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate)
  • Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patterns
  • Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization. Solid exposure to NoSQL stores (Redis, Elasticsearch, MongoDB)
  • Experience consuming LLM APIs, prompt engineering, or integrating AI-powered features into production workflows
  • Strong debugging skills of performance/memory leaks/crash/Multi-threaded/Algorithms.
  • Experience with source control tools (GIT, SVN or similar)
  • Experience with containerized runtime environments: Docker, Kubernetes
  • Experience with compiling and continuous integration tools like : Eclipse/IntelliJ, Visual Studio, Maven, Jenkins, Artifactory or other continuous integration/build/static code analysis tools
  • Excellent teamwork, self-learner and self-managed
  • Strong interpersonal skills, high communication skills
  • Clear and concise written and verbal communication in English; comfortable presenting technical plans to engineering and product stakeholders

Preferred Requirements
  • Experience in full stack development
  • Experience in Node.js programming language
  • Experience in JavaScript/TypeScript with hands-on React experience (hooks, context, Redux or equivalent).
  • Experience with Cloud hosting services: AWS, Azure, or GCP
  • Experience with Application Performance Management systems: DataDog, NewRelic, AppDynamics, ELK

#LI-KD1
About the Team
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
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About Verint Systems

Sourced by ZipRecruiter

Verint Systems is a renowned tech firm in the action-centric intelligence segment based in Melville, NY. It leverages customer engagement and cyber intelligence to extract actionable insights from vast quantities of data. The company, founded in 2002, has since secured its spot in the IT and tech industry by delivering innovative and effective solutions tailored for its clients' needs. Known for their customer engagement service, voice of the customer (VoC) software, risk and compliance solutions, and fraud prevention services, they serve many business sectors. Verint's mission is to create a safer world by providing actionable intelligence that empowers organizations to prevent security threats and improve customer engagement.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Melville, NY, US

Year founded

1994

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