Venue Operations Manager Jobs in Tennessee (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Manager will oversee the day-to-day operations of The Truth's concessions program, ensuring an efficient, high-quality, and guest-focused experience. This position will lead the concessions team, maintain operational standards, manage inventory and labor, and work closely with the broader Food & Beverage leadership team to deliver a seamless experience for our guests. This is an exciting opportunity for an experienced hospitality professional to join a new venue and help establish the standards, culture, and operating procedures from the beginning.

This role pays an annual salary of $60,000-$75,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 4, 2026.

• Manage and oversee all concessions operations during venue events and daily operations.
• Recruit, train, coach, and develop concessions team members to deliver exceptional service.
• Create a positive, accountable, and team-oriented culture focused on hospitality and operational excellence.
• Ensure all concessions stands and service areas are properly staffed, stocked, organized, and ready for service.
• Manage daily opening, operating, and closing procedures.
• Monitor guest traffic and adjust staffing and deployment as needed to maintain speed and service standards.
• Maintain high standards for food quality, presentation, cleanliness, and guest service.
• Oversee inventory levels, product ordering, receiving, storage, and waste control.
• Monitor sales, labor, product costs, and other key performance metrics.
• Assist with scheduling and labor management to meet business needs while maintaining appropriate labor costs.
• Ensure compliance with all food safety, sanitation, health, and company standards.
• Ensure cash-handling and point-of-sale procedures are followed accurately and consistently.
• Partner with the Director of Food & Beverage and other venue leaders on event planning, staffing, menu execution, and operational improvements.
• Identify opportunities to improve efficiency, profitability, and the overall guest experience.
• Respond professionally and effectively to guest concerns and operational challenges.
• Support special events, high-volume periods, and other venue initiatives as needed.
• Establish and maintain the operational standards and procedures for the concessions department as part of the venue's opening team.
• Perform other duties and responsibilities as assigned.

• 3-5+ years of experience in food & beverage, hospitality, concessions, or high-volume restaurant operations, with supervisory or management experience.
• Experience managing a high-volume operation, preferably in an entertainment venue, stadium, arena, theater, event space, or similar environment.
• Strong leadership and team-development skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable working nights, weekends, holidays, and an event-driven schedule.
• Strong understanding of food safety, sanitation, inventory management, and cost controls.
• Experience with POS systems, cash handling, scheduling, and labor management.
• Ability to remain calm, professional, and solutions-oriented in a high-volume environment.
• Strong attention to detail and a commitment to operational excellence.
• Ability to stand and walk for extended periods and work effectively in a fast-paced venue environment.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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