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Venmo Customer Support Jobs (NOW HIRING)

AEG

Customer Support Specialist

Nashville, TN · On-site

$50K - $60K/yr

... Venmo accounts, and managing their businesses on decade-old websites. And getting old-time ... Customer Support Specialist At Baseline, our growth doesn't just come from acquiring new clients-it ...

PayPal

Senior DevOps Engineer - Kafka Specialist

Austin, TX · On-site

$128K - $165K/yr

The Venmo Data Infrastructure team supports Venmo's internal and customer impacting data movements and message streaming infrastructure. Venmo Data Infrastructure team is actively engaged in ...

PayPal, Inc.

Staff Database Engineer

San Jose, CA · On-site

... Venmo's internal and customer-facing production data stores, including Aurora MySQL, Amazon ... That's why we offer comprehensive, choice-based programs, to support all aspects of personal ...

PayPal

Staff Database Engineer

Austin, TX · On-site

... Venmo's internal and customer-facing production data stores, including Aurora MySQL, Amazon ... That's why we offer comprehensive, choice-based programs, to support all aspects of personal ...

PayPal

Staff Database Engineer

San Jose, CA · On-site

... Venmo's internal and customer-facing production data stores, including Aurora MySQL, Amazon ... That's why we offer comprehensive, choice-based programs, to support all aspects of personal ...

Plaid Inc

Head of Support

$124K - $223K/yr

We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the ... You'll be responsible for uniting our customer and consumer support motions, evolving our Customer ...

PayPal

Staff Software Engineer

Austin, TX · On-site

We offer our customers the flexibility to use their accounts to purchase and receive payments for ... Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to ...

PayPal

Director, Legal Counsel (Washington)

Washington, DC · On-site

$188K - $323K/yr

... customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Summary: This role will lead legal support of PayPal and Venmo's U.

PayPal, Inc.

Staff Software Engineer

Austin, TX · On-site

$176K - $259K/yr

We offer our customers the flexibility to use their accounts to purchase and receive payments for ... Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to ...

PayPal, Inc.

Staff Software Engineer

Austin, TX · On-site

We offer our customers the flexibility to use their accounts to purchase and receive payments for ... Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to ...

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Venmo Customer Support information

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How much do venmo customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for venmo customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

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Infographic showing various Venmo Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support Specialist

Nashville, TN • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$50K - $60K/yr

Full-time

Posted 27 days ago

Key responsibilities

  • Guide clients from day one by leading onboarding and ensuring confidence in adopting Baseline.

  • Monitor client usage, identify at-risk accounts proactively, and provide timely support to drive engagement and retention.

  • Collaborate with sales, product, and engineering teams to ensure a seamless and consistent client experience.

Job description

WANTED:
Problem solvers with a sports background. Ideal candidate has a history of solving problems for demanding users in high-speed environments. Must be strongly motivated. Must be good culture fit.
Who We Are:
At Baseline, we're building business software for sports people, and it's no small feat.
Right now, our target users are juggling their weekly schedules in Google Docs, running six figures through personal Venmo accounts, and managing their businesses on decade-old websites. And getting old-time operators to switch from whats been working for 20+ years is no small feat.
Fortunately, we came well-prepared for this journey.
  • We are AI-first - People hours should be spent coming up with crazy ideas and building relationships with our clients, not on boring robot tasks.
  • We are domain experts-our support staff has spent decades in the industry.
  • We do all our own stunts-our dev team is in-house and in the United States.
  • We're venture-backed-the people who have been around the block are betting on us.

Our greatest advantage isn't just our technology-it's our people. Clients don't just stick around because we make cool stuff; they stay because they trust us and they know we have their back. We're not just another software company-we're their partners in success.
Our team is battle-tested and lean. We're looking for mission-focused people eager to join us in the trenches of the early-stage startup world.
The Role: Customer Support Specialist
At Baseline, our growth doesn't just come from acquiring new clients-it comes from ensuring every client thrives. That's where you come in.
How We Work:
We aren't looking for someone to manage 10,000 accounts. Our Customer Support Specialists handle a fraction of the volume you'd see at a big company-and that's by design. We invest in relationships, not transactions.
Our clients stick with us because they know we actually care. We don't just remember their business-we remember their kids' names, their big wins, and the things that matter to them. And honestly? If their kid has a big game, don't be surprised if we show up. That's not "above and beyond" to us. That's just how we do business.
But we're not here to waste time on busywork. We embrace AI and automation to amplify what we do best-being present where it matters most. The less time we spend on repetitive tasks, the more time we have to help our clients grow, problem-solve, and feel like they're part of something bigger.
Your Mission, Should You Choose to Accept:
  • Guide clients from day one. Lead onboarding to ensure every customer feels confident adopting Baseline, and continue as their trusted advisor long after setup.
  • Drive engagement and retention. Monitor client usage, proactively identify at-risk accounts, and step in with timely support and solutions before issues escalate.
  • Be the expert they rely on. Anticipate client needs, provide best-practice guidance, and make Baseline an indispensable part of their daily workflow.
  • Spot opportunities to grow together. Identify ways clients can expand-whether through new features, upgraded plans, or deeper adoption.
  • Keep a pulse on account health. Track usage trends, satisfaction levels, and key account metrics to stay ahead of potential churn.
  • Collaborate across teams. Partner with sales, product, and engineering to ensure clients enjoy a seamless, consistent experience at every touchpoint.
  • Advocate for the customer's voice. Share client feedback and insights to influence product development, support resources, and company strategy.
  • Champion long-term success. Ensure clients continue to find value in Baseline, fostering loyalty, growth, and lasting partnerships.

What It Takes:
You're not just managing accounts-you're building relationships that make people want to stay. Clients don't just use Baseline because of what it does; they stick around because of who we are. If you know how to turn customers into loyal fans, you'll thrive here.
You have a sixth sense for when a client needs help-before they even ask. Whether it's an untapped feature or a small frustration that could snowball, you catch it early and step in with a solution.
You're a strategist, not just a problem solver. It's not just about answering questions-it's about helping clients grow. You understand their goals, spot opportunities, and guide them with insights that actually make a difference.
You know how to handle the tough stuff. A client is frustrated? A process isn't working for them? You lean in, listen, and solve the problem-not just for today but for the long haul.
You can juggle, pivot, and adapt. Baseline moves fast, and so do our clients. You need to be able to switch gears quickly while keeping a cool head and a sharp focus on what matters most-keeping clients engaged, happy, and successful.
Experience is great. Initiative is better. Whether you've worked in account management, customer success, or just have a knack for making people feel like VIPs, what matters most is that you're proactive, solutions-focused, and ready to make an impact.
Humility to own mistakes, learn fast, and move forward. No one is perfect, but we expect you to take responsibility, make it right, and improve from the experience.
Bring your ideas-we want to grow as much as we want you to grow. If you see a better way to do something, speak up. Whether it's improving a process, refining a strategy, or shaping the product itself, your input matters here.
Why You'll Love It Here:
✅ Impact & Ownership - You'll own relationships with clients, ensuring they get the most out of Baseline.
✅ Work How You Live - Remote flexibility and hours that bend around your life, not the other way around.
✅ Be a Competitor - We aren't the only ones working on this problem, but we are the ones who will win.
✅ The People - You become who you surround yourself with. We only hire force multipliers for that very reason.
The Baseline Promise:
Yes, the work can be demanding, but the rewards? Unparalleled. You're not just managing accounts-you're shaping the future of an industry and helping sports businesses thrive.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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