Vendor Performance Manager Jobs in Mapleton, UT (NOW HIRING)

Description

This position is responsible for the successful marketing, leasing, and retention at their assigned community. 

• Supervise and collaborate with one or two maintenance employees to achieve property goals.
• Provide guidance, prioritize tasks, and ensure timely completion of maintenance and operational needs.
• Foster a cohesive working relationship to maintain a well-functioning property.
• Be the primary point of contact for all resident inquiries, concerns, and maintenance requests.
• Build positive relationships with residents to drive satisfaction and retention.
• Manage lease renewals and implement strategies to maintain high occupancy.
• Manage online reviews to ensure a positive digital presence is maintained.
• Conduct routine inspections to ensure the property is well-maintained and presentable.
• Coordinate with the maintenance team and vendors to complete preventative maintenance, repairs and unit turnovers promptly.
• Address emergency maintenance issues efficiently.
• Assist Regional Manager with capital expenditure planning and tracking for the property.
• Coordinate with vendors and contractors pertaining to any capital expenditures to ensure work is well executed and on schedule.
• Meet and exceed budgeted NOI.
• Monitor market rents daily to ensure steady rent growth.
• Oversee rent collection and manage delinquencies, including legal follow-ups if necessary.
• Prepare and adhere to property budgets, providing regular updates on financial performance.
• Prepares all weekly & monthly financial reporting.
• Implement cost-saving strategies while maintaining property standards.
• Coordinate with corporate accounts payable invoicing team member to ensure property bills are collected, processed, and paid on a recurring basis.
• Oversee any third-party billing and collection, including for utilities, pet administration, insurance, etc.
• Perform regular audit of lease charges to ensure all resident charges are being accurately billed and collected.
• Handle marketing efforts, including property website, online listings and social media campaigns, to attract new residents.
• Conduct property tours, handle lease signings, and maintain accurate digital and physical records.
• Monitor occupancy trends and adjust leasing strategies to meet goals.
• Monitor lease expirations and send out lease renewals in a timely manner.
• Perform regular audits of all marketing efforts to ensure all digital and physical assets are accurate, attractive, and up to date.
• Maintain organized, up-to-date records for residents, vendors, and property operations.
• Ensure compliance with Fair Housing laws and other applicable regulations.
• Manage vendor contracts, ensuring high-quality service delivery.
• Consult with legal counsel and attend court hearings as needed.
• Stay current on industry trends and changes in regulatory regulations.
• Reviews, adjusts and approves payroll for any employee to meet payroll deadlines.
• Prepares monthly bonus submissions.
• Coordinate and provides regular training and professional development for any team member and assess performance regularly.
• Foster a welcoming and inclusive community for residents.
• Plan monthly resident relation events or initiatives to enhance the resident experience and strengthen the community's identity.

Requirements

Job Requirements:

• 5 years of real estate marketing and/or leasing experience, one or more years of experience as a property manager in a multi-unit residential property, with responsibility for marketing and financial management. 
• Property management industry certifications or a college degree is preferred
• Knowledge of sales and marketing techniques
• Results-oriented mindset, with a proactive approach to problem-solving and removing barriers
• Self-motivated, resourceful, and accountable for achieving leasing goals
• Superb written and verbal skills
• Proficiency in Yardi suite of products and Microsoft Office applications
• Knowledge of Fair Housing regulations and other industry standards
• Ability to work weekends, 

Physical Requirements:

• Must be able to tolerate prolonged periods of sitting and/or standing at desk. (80% office work)
• Must be able to operate a computer, telephone, and/or keyboard and tolerate prolonged periods performing work using a computer, telephone, and/or keyboard.
• Must be able to lift up to 25 pounds.
• Must be able to tolerate long periods of conducting in-person inspections of properties, including climbing stairs and walking around the property. 
• Must have a valid driver's license and be insurable under the company policy.