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Vendor Manager In Translation Localization Jobs in Brooklyn, NY

Harvey

CX Vendor Manager

New York, NY · On-site

$151K - $181K/yr

We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high ... The CX Vendor Manager is the single, fully dedicated owner of that partnership. Agent volume is ...

3 Step IT

Global Vendor Manager

Brooklyn, NY · Remote

Global Vendor Manager Location: Helsinki, Finland; Stockholm, Sweden; Oslo, Norway; United Kingdom ... Lifecycle Service Delivery Director We are 3stepIT 3stepIT is a global leader in circular ...

3 Step IT

Global Vendor Manager

Brooklyn, NY · Remote

Global Vendor Manager Location: Helsinki, Finland; Stockholm, Sweden; Oslo, Norway; United Kingdom ... Lifecycle Service Delivery Director We are 3stepIT 3stepIT is a global leader in circular ...

bav

Vendor Relationship Manager

Manhattan, NY · On-site

The Logistics Relationship Vendor Manager plays a key role in ensuring seamless movement of goods, reducing costs, and improving customer satisfaction. DETAILED RESPONSIBILITIES * Implement logistics ...

City of New York

Language Strategy Manager

Manhattan, NY · On-site

$100K - $125K/yr

The unit renders languages services (translation, localization, transcreation, spoken ... vending expansions in Spanish and languages other than Spanish. - Ability to lead team operations ...

Amazon

Vendor Manager, Emerging Fashion

New York, NY · On-site

This role will work closely with brand leadership in creating and executing go to market strategies ... Manage vendor relationships including negotiations and strategic planning. • Coordinate cross ...

Welocalize, Inc

LS Project Manager

Manhattan, NY · On-site

Experience Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry. * Knowledge of the translation industry and a keen ...

CRC Group

Vendor Management Commercial Manager

New York, NY · On-site +1

$70K - $85K/yr

You'll be required to create an account or sign in to an existing one. If you have a disability and ... The Vendor Management Commercial Manager is responsible for the management of the team that opens ...

YO AI Labs

Japanese Language Expert - Remote

New York, NY · Remote

$24 - $31.75/hr

Manage multiple transcription and language tasks while meeting project deadlines. * Maintain ... Demonstrated experience in transcription, translation, localization, or related language services

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Vendor Manager In Translation Localization information

See Brooklyn, NY salary details

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How much do vendor manager in translation localization jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for vendor manager in translation localization in Brooklyn, NY is $48.62, according to ZipRecruiter salary data. Most workers in this role earn between $42.21 and $53.32 per hour, depending on experience, location, and employer.

What is a vendor manager in translation localization?

A Vendor Manager in Translation Localization is responsible for sourcing, evaluating, and managing relationships with freelance translators, language service providers, and other linguistic vendors. They ensure that translation projects are staffed with qualified professionals, negotiate contracts and rates, and monitor vendor performance to maintain quality and timely delivery. Vendor Managers also help build a reliable network of language resources, track vendor metrics, and collaborate closely with project managers and quality assurance teams to meet localization goals.

How does a vendor manager in translation localization typically collaborate with project managers and linguists?

A Vendor Manager in Translation Localization works closely with project managers to identify resourcing needs for various language projects, ensuring the right translators, editors, and reviewers are assigned based on expertise and availability. They also regularly communicate with linguists to clarify project requirements, resolve issues, and gather feedback on performance. This collaboration helps maintain project timelines, ensures quality standards are met, and fosters strong working relationships that benefit both the organization and its freelance or agency partners.

What are the key skills and qualifications needed to thrive as a vendor manager in translation localization, and why are they important?

To thrive as a Vendor Manager in Translation Localization, you need expertise in project management, language services, and vendor relationship management, often supported by a degree in linguistics, business, or a related field. Familiarity with translation management systems (TMS), CAT tools, and procurement platforms is typically required, along with knowledge of industry standards. Strong negotiation, cross-cultural communication, and organizational skills help distinguish top performers in this role. These competencies ensure efficient vendor selection, high-quality deliverables, and smooth project execution in a global, multilingual environment.

What is the difference between Vendor Manager In Translation Localization vs Project Coordinator In Translation Localization?

AspectVendor Manager In Translation LocalizationProject Coordinator In Translation Localization
Primary RoleManages vendor relationships, negotiates contracts, and oversees vendor performanceCoordinates project tasks, schedules, and communication among team members and clients
Required SkillsVendor management, negotiation, industry knowledge, communicationOrganization, communication, scheduling, basic industry knowledge
Work EnvironmentVendor management teams, client-facing roles, often in translation agencies or localization firmsProject teams, internal departments, client communication
Common UsageUsed by companies to manage external vendors in localization projectsUsed internally to ensure project deliverables are met on time

The Vendor Manager In Translation Localization focuses on managing external vendors and maintaining vendor relationships, while the Project Coordinator In Translation Localization handles the day-to-day coordination of localization projects. Both roles are essential but serve different functions within the translation and localization industry.

What cities near Brooklyn, NY are hiring for Vendor Manager In Translation Localization jobs?

Cities near Brooklyn, NY with the most Vendor Manager In Translation Localization job openings:

Vendor Manager In Translation Localization jobs near you

CX Vendor Manager

Harvey

New York, NY • On-site

$151K - $181K/yr

Full-time

Posted 23 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
This role sits alongside Harvey's tenured, full-time global support team, a group already operating at a high bar. The BPO partnership is a deliberate extension of that team, and how well it's run is one of the biggest levers Harvey has for shaping what customers actually experience when they need help. Done right, this partnership pushes our bar of support excellence higher.
The CX Vendor Manager is the single, fully dedicated owner of that partnership. Agent volume is small to start, so this role needs to flex across the full range of vendor management.
What You'll Do
  • Serve as the primary, fully dedicated point of contact for Harvey's BPO partner, owning the relationship end to end.
  • Build and implement the framework for this new partnership, then own the vendor's performance against Harvey's core support metrics, CSAT, response time SLAs, QA score, and escalation rate, through a tiered cadence of weekly check-ins and monthly/quarterly business reviews, personally accountable for those outcomes, not just for reporting on them.
  • Partner with Harvey's support team to make strategic routing and escalations decisions, what work the vendor handles versus what stays in-house, by tier and channel.
  • Design and deliver scalable solutions and workflows as volume grows, rather than solving the same problem manually every time it recurs.
  • Own workforce management for the partnership end to end: staffing plans, capacity forecasts, and the WFM tooling and process built to support it, starting scrappy and formalizing as volume grows.
  • Stay embedded in the vendor's day-to-day operations so problems in areas such as training, performance, and QA are caught on the floor before they show up in a report.
  • Define the quality, enablement, and hiring bar the vendor must staff, train, and manage against, in collaboration with Harvey's enablement team and the vendor's training organization.
  • Shape how AI and automation factor into the vendor's service delivery, and connect what the vendor system strategy is to Harvey's broader support and product vision.

What You Have
  • Proven experience successfully owning a BPO or outsourced vendor relationship end to end, as the single point of contact.
  • Comfortable operating at Harvey's rapid pace, not a typical enterprise speed. This is consistently the hardest bar for otherwise-strong CX vendor managers to clear.
  • Has kept a vendor accountable to SLAs and support metrics through a regular operating cadence, backed by independent data rather than just the vendor's own reporting.
  • Hands-on knowledge of Zendesk configured across blended FTE and vendor teams: ticket routing, permissions, and escalation paths that keep both sides working cleanly in the same system.
  • Has found a way to get meaningfully more value out of a vendor or partner relationship than the standard playbook would produce, spotting a leverage point (a new capability, a shift like AI, a structural change) that most people in the seat would have missed.
  • Proven track record defining quality and enablement standards with a vendor's QA and training functions, pushing back when scoring or training doesn't hold up, and keeping teams aligned on product knowledge, content updates, and quality feedback.
  • AI fluency is required: can speak concretely to how AI and automation are reshaping vendor-delivered support, and has factored that into how a partnership like this should evolve.
  • General program management: has stood up processes end to end, SLAs, reporting cadences, staffing approaches, without an existing system or playbook to build from.
  • Knows how to identify the right cross-functional stakeholders early, and builds working relationships with them fast enough to keep a program like this moving.

Compensation
$151,100 - $181,300 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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