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Facilities Support Specialist

Field Operations

trilogycorporate.com

Job Summary

As a Facilities Support Specialist, you play a vital role in creating a clean, safe, organized, and welcoming workplace for our clients, employees, and visitors. This position combines facility services, front desk support, conference room and cleaning services, and customer service. You will serve as a visible representative of Trilogy Corporate Services by providing exceptional service, maintaining professional relationships with clients, guests, and vendors, and ensuring daily facility operations run smoothly. Success in this role requires attention to detail, adaptability, professionalism, and a strong commitment to customer satisfaction.

Key Responsibilities

General Cleaning

• Clean and sanitize restrooms, kitchenettes, and fitness rooms, including toilets, sinks, fixtures, and floors.
• Vacuum, sweep, mop, and maintain all floor surfaces.
• Dust and wipe furniture, countertops, desks, tables, and other surfaces throughout offices, conference rooms, lobbies, and common areas.
• Clean windows, mirrors, and glass surfaces.
• Empty trash and recycling receptacles and dispose of waste in designated dumpsters.
• Restock restroom and breakroom supplies, including soap, paper towels, toilet paper, cups, utensils, and other consumables.
• Perform refrigerator cleanouts as scheduled.
• Clean and maintain coffee machines.

Conference Room & Meeting Support

• Reset conference rooms to established standards.
• Provide catering setup and meeting support as needed.

Facilities & Administrative Support

• Provide front desk coverage during breaks, lunches, or full-day coverage as needed.
• Answer and route incoming phone calls using Microsoft Teams.
• Register visitors and create visitor badges.
• Greet and assist visitors and employees in a professional manner.
• Provide mailroom support and other general facilities assistance as assigned.

Teamwork & Safety

• Follow all safety policies, procedures, and training to maintain a safe work environment.
• Work collaboratively with team members to complete daily assignments efficiently.
• Adapt to changing priorities and operational needs.
• Perform additional duties as assigned to support facility operations.

Customer Service & Client Relations

• Serve as a professional and welcoming representative of Trilogy Corporate Services.
• Build positive working relationships through friendly, responsive, and respectful interactions.
• Provide exceptional customer service by responding promptly to requests and resolving routine questions or concerns.
• Communicate professionally with clients and team members to ensure facility needs are met.

Qualifications

• Ability to safely operate cleaning equipment, including backpack vacuums, floor scrubbers, and other commercial cleaning equipment.
• Physical ability to stand, walk, bend, lift, push, and pull throughout the workday.
• Ability to lift and move up to 50 pounds.
• Strong attention to detail and commitment to quality work.
• Excellent communication and interpersonal skills.
• Ability to work independently while following established procedures.
• Willingness to learn new skills and adapt to changing responsibilities.
• Valid driver's license required.

Work Environment

• Regular standing, walking, bending, reaching, lifting, and repetitive movement throughout the shift.
• Frequent use of commercial cleaning equipment and tools.
• Exposure to cleaning chemicals and other janitorial products.
• Work may include office buildings, common areas, conference rooms, cafeterias, and other commercial spaces.

Benefits (Full-Time)

• Consistent work schedule.
• Platinum & Gold Blue Cross/Blue Shield health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium.

• Accrued paid Personal Time

• 9-paid holidays.

Career Growth

At Trilogy Corporate Services, we believe in developing our employees and promoting from within whenever possible. This position offers opportunities for advancement for individuals who demonstrate strong performance, reliability, and leadership.

Typical Career Path

Cleaning Technician Lead Cleaning Technician Building Specialist Assistant Supervisor Supervisor

Learn More

Careers: trilogycorporate.com

About Trilogy: trilogycorporate.com

Facebook: https://www.facebook.com/trilogycorporate/

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Trilogy Corporate Services reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Equal Opportunity Employer:

Trilogy Corporate Services, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.