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Velocity Call Center Remote Jobs in Indiana (NOW HIRING)

Humana

Consumer Service Operations Representative

Seymour, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

Seymour, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

New Albany, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

Seymour, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

New Albany, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

TransPerfect

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

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Velocity Call Center Remote information

What is a Velocity Call Center Remote?

A Velocity Call Center Remote job involves working from home as a customer service representative for Velocity, a company that typically provides call center solutions for various clients. In this role, employees handle inbound and outbound calls, answer customer inquiries, resolve issues, and provide support, all from a remote location. This position requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote call center agents may also be responsible for documenting interactions and following company protocols to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Velocity Call Center Remote agent?

To thrive as a Velocity Call Center Remote agent, you generally need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills is typically required. Outstanding agents also demonstrate patience, professionalism, and the ability to work independently while managing time effectively. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining productivity in a remote environment.

What are the main challenges faced by remote agents at Velocity Call Center, and how can they be addressed?

Remote agents at Velocity Call Center often encounter challenges such as staying motivated without in-person supervision, managing time effectively, and maintaining clear communication with their team. To address these, it's important to establish a dedicated, distraction-free workspace, utilize collaboration tools provided by the company, and set a regular schedule that aligns with team expectations. Regular check-ins and virtual team meetings also help build camaraderie and keep everyone aligned on goals and updates.

What is the difference between Velocity Call Center Remote vs Customer Service Representative?

AspectVelocity Call Center RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes relevant experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, home-based call center settingTypically office or remote, depending on employer
Industry UsageCommon in call centers across various industries

Velocity Call Center Remote and Customer Service Representative roles both require strong communication skills and often similar credentials. The main difference lies in the specific job focus: Velocity Call Center Remote emphasizes handling inbound or outbound calls in a remote setting, while Customer Service Representatives may also handle emails and chat. Both roles are prevalent in call centers across industries, making them comparable in work environment and industry usage.

What are the most commonly searched types of Velocity Call Center jobs in Indiana?

The most popular types of Velocity Call Center jobs in Indiana are:

What are popular job titles related to Velocity Call Center Remote jobs in Indiana?

For Velocity Call Center Remote jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Velocity Call Center Remote jobs in Indiana look for?

The top searched job categories for Velocity Call Center Remote jobs in Indiana are:

What cities in Indiana are hiring for Velocity Call Center Remote jobs?

Cities in Indiana with the most Velocity Call Center Remote job openings:

Velocity Call Center Remote jobs near you
Infographic showing various Velocity Call Center Remote job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Consumer Service Operations Representative

Humana

Jeffersonville, IN • On-site, Remote

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

166th of 310 rated insurance

Job description

Become a part of our caring community

In Office | Full-Time | Monday-Friday, 10:40 AM - 7:10 PM

$1,500 bonus for new hires, paid in three installments.

Are you looking to build a meaningfulcareer, not just find another job? We're seeking motivated, purpose-driven professionals who are passionate about helping others. As aConsumer Service Operations Representative, you'll play a vital role in connecting our members with state and federal programs that support their health and well-being.

This is more than a call center role-it's a chance to grow your career while making an impact.

What You'll Do

  • You will work in a call center environment, engaging with members over the phone to assess eligibility for programs like the Medicare Savings Program.

  • Collect and input personal and financial information into multiple systems with accuracy and efficiency.

  • Identify additional resources to support members' needs, such as food assistance or medication cost savings.

  • Educate and empower members to take advantage of benefits that improve their quality of life.

  • Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.


Use your skills to make an impact

Required:

  • Must reside 50 miles from Louisville Waterside Building: 101 E. Main Street, Louisville, KY 40202

  • 2+ years of customer service experience

  • Proficient in technology to include data entry, learning and navigating multiple systems and learning new applications

Preferred:

  • Experience in healthcare or social services

  • Previous inbound/outbound call center experience

  • Bilingual English/Spanish

  • Associate's or Bachelor's degree

Schedule & Work Environment:

  • Hours:Monday-Friday, 10:40 AM - 7:10 PM (with scheduled lunch and breaks).

  • On-site Training: Monday-Friday, 9:00 AM - 5:30 PM for 10 weeks.

  • Location:In-office at101 E. Main Street, Louisville, KY 40202.

  • Remote work may be available based on performance, attendance, and demonstrated independence.

  • NO PTO is allowed for the first 90 days of employment

Additional Information

  • PLEASE ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)

  • $1,500 bonus for new hires paid in three installments:

$250 paid after the new hire remains employed for 90 days from hire date.

$500 paid after the new hire remains employed for 6 months from hire date.

$750 paid after the new hire remains employed for 12 months from hire date.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$40,000 - $52,300 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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