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Vacation Resort In Jobs in Tennessee (NOW HIRING)

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

... national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee ... Paid Time Off - Vacation, Sick, and Personal Time to Recharge * Paid Holidays * 401(k) with ...

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

... national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee ... Paid Time Off - Vacation, Sick, and Personal Time to Recharge * Paid Holidays * 401(k) with ...

Westgate Resorts

Resort Services Operator

Gatlinburg, TN

$14.25 - $18/hr

... national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee ... Paid Time Off - Vacation, Sick, and Personal Time to Recharge * Paid Holidays * 401(k) with ...

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Vacation Resort In information

What is a vacation resort?

Vacation resorts are hospitality establishments that provide accommodations and a variety of recreational facilities designed for relaxation and leisure. They often offer amenities such as swimming pools, restaurants, spas, entertainment, and organized activities, all within a single property or location. Vacation resorts can be found in diverse settings, including beaches, mountains, and theme parks, catering to families, couples, and groups. Their goal is to create a convenient and enjoyable environment where guests can unwind and enjoy their time away from home.

What are some common challenges faced by employees working in a vacation resort, and how can new hires prepare for them?

Employees at vacation resorts often encounter challenges such as managing high guest volumes during peak seasons, adapting to fast-paced and dynamic environments, and ensuring consistent, high-quality customer service. New hires can prepare by developing strong communication skills, learning to multitask effectively, and familiarizing themselves with hospitality best practices. Teamwork is essential, as resort staff frequently collaborate across departments to address guest needs and create memorable experiences.

What are the key skills and qualifications needed to thrive as a vacation resort manager, and why are they important?

To thrive as a Vacation Resort Manager, you need strong leadership, hospitality management expertise, and typically a degree in hospitality or a related field. Familiarity with property management systems, booking software, and industry-standard certifications like CHA (Certified Hotel Administrator) are common requirements. Exceptional communication, problem-solving, and customer service skills help you exceed guest expectations and manage diverse teams. These competencies are vital to ensure seamless operations, guest satisfaction, and business success in a competitive hospitality environment.
Vacation Resort In jobs near you
Infographic showing various Vacation Resort In job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Resort Services Operator

Westgate Resorts

Gatlinburg, TN • On-site

$14.25 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Westgate Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

14th of 21 rated holiday rentals

Job description

Company Description
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests' calls. Whether it's confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your next opportunity!
As a Resort Services Operator, you will:
  • Answers, screens, and routes call volume including inbound and internal calls.
  • Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.
  • Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.
  • Complete daily reports and records as required
  • Supply information to callers and record messages as needed.
  • Placement of wake-up calls.
  • Make nightly courtesy calls as directed.
  • Maintains and shares information on business changes with co-workers.
  • Utilizes desktop software applications to provide service support for call volume

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
  • Must be able to lift up to 15lbs
  • Must have excellent communication skills and be able to read, write and speak English fluently
  • Must be able to work weekends and holidays
  • Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information
Why Westgate?
  • Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
  • Paid Time Off - Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay - Access Your Earnings When You Need Them
  • Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) - Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

What Westgate Resorts employees say

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982

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