• Connect veterans to NJRC’s legal, housing, workforce development, benefits, and reentry services
• Assist with VA benefits access, including enrollment, discharge upgrade referrals, and service-connected disability claims coordination
• Coordinate crisis response and safety planning
• Serve as the continuity point across providers, ensuring no veteran is lost between systems
Documentation and Reporting
• Ensure team-wide compliance with documentation standards in NJRC’s Salesforce case management system
• Track and report team outcomes: assessment volume, referral volume, engagement rates, session completion, step-up placements, and retention
• Provide reporting to the Director of Veterans Services for funder and board purposes
• Ensure compliance with HIPAA, 42 CFR Part 2, and applicable confidentiality requirements
QUALIFICATIONS
Required
• Bachelor of Science in Nursing (BSN) with active, unencumbered New Jersey RN licensure; or master’s degree in social work, counseling, or a related clinical field
• Minimum five years of post-licensure clinical experience, preferably in behavioral health, substance use treatment, care coordination, or work with veterans or justice-involved populations
• Demonstrated supervisory experience, including oversight of clinical or case management staff
• Demonstrated knowledge of VA healthcare eligibility, community care referral pathways, and New Jersey behavioral health and substance use treatment systems
• Valid New Jersey driver’s license; ability to travel to NJRC sites and partner facilities
Preferred
• Psychiatric-mental health nursing experience or PMH-BC certification
• Additional New Jersey licensure or certification (LCSW, LPC, CADC, LCADC)
• Case management certification (CCM, ACM)
• Veteran status or direct experience within military culture
• Familiarity with the Cohen Veterans Network or comparable veteran-serving networks
• Salesforce or comparable case management platform experience
• Bilingual English/Spanish
COMPETENCIES
Supervisory judgment and staff development; clinical judgment under limited information; discretion with sensitive health and criminal history information; ability to work across VA, community provider, and nonprofit systems; and comfort operating without a rigid protocol on case-by-case determinations.
The New Jersey Reentry Corporation is an equal opportunity employer. Applicants with lived experience of incarceration, addiction recovery, or military service are encouraged to apply.