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How much do va claims processor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for va claims processor in Dallas, TX is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.43 per hour, depending on experience, location, and employer.

What is a VA claims processor?

VA Claims Processors are professionals who review, evaluate, and process claims for veterans' benefits, such as disability compensation, pension, and education benefits. They gather medical and service records, verify eligibility, and ensure that all required documentation is complete. Their role is crucial in helping veterans and their families receive the benefits they are entitled to in a timely and accurate manner. Claims processors work within the U.S. Department of Veterans Affairs and must stay up-to-date with federal regulations and guidelines.

What skills and qualifications are needed to thrive as a VA claims processor?

To thrive as a VA Claims Processor, you need a strong understanding of veterans' benefits regulations, attention to detail, and experience with claims processing, usually supported by a high school diploma or associate degree. Familiarity with VA-specific claims management systems and software, such as VBMS (Veterans Benefits Management System), is typically required. Excellent organizational skills, strong communication, and the ability to handle confidential information sensitively are crucial soft skills. These abilities ensure accurate, timely, and fair processing of veterans' claims, directly impacting the quality of service provided to veterans.

What are common challenges faced by VA claims processors, and how can they be managed effectively?

VA Claims Processors often encounter challenges such as managing a high volume of complex claims, staying updated with changing regulations, and ensuring accuracy under tight deadlines. To address these, it's essential to develop strong organizational skills, maintain attention to detail, and actively seek ongoing training on VA policies and procedures. Collaborating closely with supervisors and colleagues can also help in problem-solving and keeping up with best practices, making the workload more manageable and ensuring consistent service to veterans.

What is the difference between Va Claims Processor vs VA Claims Examiner?

AspectVa Claims ProcessorVA Claims Examiner
CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma; often requires VA claims processing experience
Work EnvironmentOffice setting, processing claims, data entryOffice setting, reviewing and evaluating claims
Employer & IndustryDepartment of Veterans Affairs, government agencyDepartment of Veterans Affairs, government agency
Search & Comparison IntentYesYes

The main difference between a Va Claims Processor and a VA Claims Examiner lies in their responsibilities. Va Claims Processors primarily handle data entry and initial claim processing, while VA Claims Examiners review and evaluate claims for accuracy and completeness. Both roles require familiarity with VA policies and similar credentials, but Claims Examiners typically have more responsibility for decision-making. Understanding these distinctions helps job seekers find the right position within the VA claims process.

Is claims processing a stressful job?

Claims processing for VA claims processors can be stressful due to the need for accuracy, attention to detail, and meeting strict deadlines. The role often involves handling complex cases and managing high workloads, which can contribute to job-related stress. However, the level of stress varies depending on the work environment and individual coping skills.

What are popular job titles related to Va Claims Processor jobs in Dallas, TX?

For Va Claims Processor jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Va Claims Processor jobs in Dallas, TX look for?

The top searched job categories for Va Claims Processor jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Va Claims Processor jobs?

Cities near Dallas, TX with the most Va Claims Processor job openings:

Va Claims Processor jobs near you
Infographic showing various Va Claims Processor job openings in Dallas, TX as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 76% In-person, 7% Hybrid, and 17% Remote job distribution, with an average salary of $39,434 per year, or $19 per hour.

Mortgage Claims Recovery Specialist

Selene Holdings

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary

The Mortgage Claims Recovery Specialist is responsible for managing the timely filing, tracking, recovery, and reconciliation of mortgage-related insurance, government, investor, and reimbursement claims. This role plays a critical part in maximizing recoveries, minimizing losses, and ensuring compliance with investor, insurer, regulatory, and contractual requirements.

The Mortgage Claims Recovery Specialist partners with internal departments, investors, insurers, attorneys, trustees, title companies, and third-party vendors to ensure claims are accurately prepared, submitted, monitored, and resolved. The ideal candidate is analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced mortgage servicing environment.

Essential Duties and Responsibilities:

Claims Recovery & Administration

  • Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
  • Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
  • Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
  • Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
  • Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.

Claims Analysis & Recovery Optimization

  • Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
  • Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses.
  • Assist with claim appeals and escalations when additional recovery opportunities exist.
  • Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.

Cross-Functional Collaboration

  • Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
  • Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues.
  • Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities.

Vendor & Stakeholder Management

  • Coordinate with third-party vendors supporting claims administration and post-foreclosure activities.
  • Monitor vendor performance and ensure compliance with established service-level expectations.

Reporting & Compliance

  • Maintain accurate claim records, system documentation, and supporting files.
  • Prepare and distribute recovery, aging, inventory, and management reports.
  • Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
  • Support internal audits, external audits, investor reviews, and regulatory examinations.
  • Perform additional duties and special projects as assigned.

Qualifications:

Required Qualifications

  • Strong attention to detail and commitment to accuracy.
  • Excellent analytical, problem-solving, and organizational skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Ability to work independently and collaborate across teams.
  • Sound judgment, professionalism, and ability to handle confidential information.

Preferred Qualifications

  • Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
  • Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
  • Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology LoanSphere Claims and Proven Claims.

Education & Experience:

Required

  • High School Diploma or GED.
  • Two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.

Preferred

  • Associate's Degree or Bachelor's Degree in Business, Finance, Accounting, or a related discipline.
  • Three (3) to five (5) years of mortgage servicing, default servicing, or mortgage claims experience.

Computer Skills

  • Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
  • Experience utilizing mortgage servicing platforms and claims management systems.
  • Preferred experience with ICE Mortgage Technology and Proven products, including MSP Director, Invoice Management, LoanSphere, LoanSphere Claims, and Proven Claims.

Travel

This position is primarily remote/office-based and generally does not require travel. Limited travel may be required periodically to support business needs, training, or team collaboration activities.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

  • Paid Time Off (PTO)

  • Medical, Dental &Vision

  • Employee Assistance Program

  • Flexible Spending Account

  • Health Savings Account

  • Paid Holidays

  • Company paid Life Insurance

  • Matching 401(k) Plan


The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene (seleneadvantage.com)

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