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Ux Operations Jobs in Ohio (NOW HIRING)

JPMorganChase

React Lead Software Engineer

Columbus, OH · On-site

$100K - $134K/yr

... with UX/UI designers and product owners to translate wireframes and user requirements into high ... backend and DevOps teams to ensure seamless integration and deployment of UI solutions.

Monitise

Sr Dev Engineer - UI Development

Columbus, OH · On-site

$125K - $156K/yr

... * Experience deploying or supporting applications in cloud-based environments using Microsoft Azure, VMware Tanzu or similar platforms. * Experience working with Oracle, Cassandra or other relational ...

Wabtec

Director, Plant Manager

Cleveland, OH · On-site

Work with UX variance team to implement projects to reduce product cost through optimized work scopes. * Drive and sustain culture of accountability, compliance, and operational excellence with both ...

Wabtec

Director, Plant Manager

Cleveland, OH · On-site

Work with UX variance team to implement projects to reduce product cost through optimized work scopes. * Drive and sustain culture of accountability, compliance, and operational excellence with both ...

J.P. Morgan

React Lead Software Engineer

Columbus, OH · On-site

$100K - $134K/yr

Collaborate closely with UX/UI designers and product owners to translate wireframes and user ... Work collaboratively with backend and DevOps teams to ensure seamless integration and deployment of ...

Accenture

Design Lead

Hartford, OH · On-site

$73K - $220K/yr

... user experience, user interface design, branding and even coding. Creating digital products ... operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed ...

Accenture

Design Lead

Columbus, OH · On-site

$73K - $220K/yr

... user experience, user interface design, branding and even coding. Creating digital products ... operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed ...

Accenture

Design Lead

Cleveland, OH · On-site

$73K - $220K/yr

... user experience, user interface design, branding and even coding. Creating digital products ... operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed ...

Luxfer Magtech

Sales Operations Analyst

Cincinnati, OH · On-site

Sales Operations Analyst Reports To: Director of Sales Location: Cincinnati, OH Luxfer Magtech ... Advanced Salesforce Administrator or power-user experience, including report development, dashboard ...

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Ux Operations information

What is UX Operations?

UX Operations, often called UX Ops, refers to the processes, practices, and frameworks that support and enable user experience (UX) teams to work more efficiently and effectively. This includes managing tools, workflows, research repositories, design systems, and collaboration between cross-functional teams. The goal of UX Operations is to streamline the UX process, reduce friction, and ensure that designers, researchers, and stakeholders can focus on creating great user experiences by having the right resources and support in place.

What are the key skills and qualifications needed to thrive as a UX Operations professional?

To thrive as a UX Operations professional, you need expertise in project management, user experience processes, and cross-functional coordination, often supported by a background in design, business, or related fields. Familiarity with tools like Jira, Confluence, Figma, and workflow management systems is typical, along with knowledge of design systems and UX metrics. Excellent communication, organizational, and problem-solving skills help you bridge gaps between design, product, and engineering teams. These skills ensure efficient UX team workflows, clear communication, and delivery of high-quality user experiences.

How does a UX Operations professional typically collaborate with design, research, and product teams?

UX Operations professionals serve as a bridge between designers, researchers, and product managers, ensuring that processes, tools, and resources are optimized for efficient collaboration. They facilitate communication by organizing design systems, managing workflow tools, and standardizing best practices, allowing creative teams to focus on their core work. In this role, you'll be involved in coordinating cross-functional meetings, implementing feedback loops, and making sure projects move smoothly from concept through execution. Successful UX Ops specialists are proactive in identifying bottlenecks and developing solutions that enhance team productivity and cohesion.

Are UX operations jobs still in demand?

UX operations roles are increasingly in demand as companies focus on improving user experience and streamlining design processes. These jobs often require skills in project management, collaboration tools, and understanding of user-centered design principles, making them valuable in many organizations across industries.

What are popular job titles related to Ux Operations jobs in Ohio?

For Ux Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ux Operations jobs in Ohio look for?

The top searched job categories for Ux Operations jobs in Ohio are:

What cities in Ohio are hiring for Ux Operations jobs?

Cities in Ohio with the most Ux Operations job openings:

Ux Operations jobs near you
Infographic showing various Ux Operations job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Manager, End User Support

Cleveland, OH • On-site

AmTrust Financial Services, Inc.
Insurance Services • 5 - 10K employees
Learn more about AmTrust Financial Services, Inc.external

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Job description

Overview
AmTrust Financial is seeking a Manager to lead and manage End User Services operations across the United States. This role is accountable for day-to-day support delivery, service quality, staffing coverage, escalations, operational consistency, and the overall end-user experience across assigned U.S. locations and remote user populations.
The End User Support (EUS) Manager provides direct leadership to Senior EUS Analysts, EUS Analysts, and related U.S. support resources. This position is responsible for building a disciplined, responsive, customer-focused support organization that restores user productivity quickly, communicates clearly, follows established processes, and continuously improves service performance.
The ideal candidate is a hands-on operational leader with strong technical background, strong people leadership skills, excellent communication, and the ability to balance process discipline with practical urgency when users or business operations are impacted.
Responsibilities
  • Lead U.S. End User Services daily operations, ensuring timely and professional support for incidents, service requests, escalations, office support needs, and user-impacting issues.
  • Manage, coach, and develop Senior EUS Analysts, EUS Analysts, and assigned support resources, including performance feedback, prioritization guidance, accountability, and career development.
  • Ensure support coverage across U.S. locations, time zones, teams, and business priorities, adjusting staffing and assignments as needed to maintain operational effectiveness.
  • Drive consistent use of the ITSM platform, including ticket ownership, categorization, prioritization, escalation, documentation, SLA management, and meaningful user communication.
  • Monitor service performance, ticket queues, aging work, SLA risks, user feedback, recurring issues, and operational trends; take corrective action when performance or service quality declines.
  • Serve as a management escalation point for unresolved, high-impact, sensitive, executive, or business-critical support issues.
  • Partner with Service Delivery, Infrastructure, Security, Applications, Asset Management, Procurement, Facilities, and vendor teams to coordinate resolution of cross-functional issues.
  • Establish and reinforce operating standards for responsiveness, professionalism, ownership, documentation, follow-up, prioritization, escalation, and customer service.
  • Support onboarding, offboarding, device lifecycle activities, office moves, hardware deployments, conference room support, field support coordination, and executive support needs as required.
  • Identify recurring problems, process gaps, training needs, documentation gaps, and service improvement opportunities; partner with leadership to implement sustainable corrective actions.
  • Contribute to knowledge management by ensuring procedures, troubleshooting guides, known issues, and standard operating processes are maintained and used by the team.
  • Collaborate with Quality and Training resources to improve analyst performance, ticket quality, communication, new-hire readiness, and service consistency.
  • Participate in operational reviews, leadership meetings, reporting activities, after-action reviews, and continuous improvement initiatives.
  • Promote compliance with security standards, access control procedures, asset management practices, data protection requirements, and company IT policies.
  • Build strong relationships with business partners and office leadership to understand service needs, reduce friction, and improve confidence in End User Services.

Qualifications
  • 5-7 years of experience in end-user support, desktop support, service desk, IT operations, field support, or related enterprise IT support functions.
  • 2-3 years of experience leading, supervising, mentoring, or coordinating IT support staff in a team lead, supervisor, manager, or equivalent capacity.
  • Strong working knowledge of Windows operating systems, Microsoft 365, Teams, Outlook, OneDrive, endpoint support, remote support tools, device imaging, and enterprise productivity applications.
  • Experience with ITSM platforms such as ServiceNow, Halo, Jira Service Management, or similar systems, including incident management, request fulfillment, escalation, and service level management.
  • Working knowledge of Active Directory, Azure AD / Entra ID, MFA, VPN, endpoint management, asset tracking, and user access support processes.
  • Solid understanding of networking and connectivity concepts including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general enterprise connectivity troubleshooting.
  • Demonstrated ability to lead teams, manage competing priorities, resolve escalations, and maintain service quality in a fast-paced environment.
  • Strong written and verbal communication skills with the ability to communicate effectively with analysts, leadership, business users, and technical teams.
  • Strong judgment, accountability, follow-through, and ability to balance process compliance with practical urgency during business-impacting issues.
  • Ability to analyze operational data, identify trends, and translate findings into action plans that improve support performance and user experience.

Preferred Qualifications
  • Bachelor degree in Information Technology, Computer Science, Business, or related field, or equivalent combination of technical experience and leadership experience.
  • ITIL Foundation, CompTIA A+, Network+, Microsoft, endpoint management, or service management certification preferred.
  • Experience managing distributed support teams across multiple offices, regions, or time zones.
  • Experience supporting executive users, conference rooms, field operations, and high-touch business environments.
  • Experience with Microsoft Intune, SCCM, endpoint security tools, asset management platforms, device lifecycle management, and remote management solutions.

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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