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Position Summary 

K&I Healthcare Services, LLC is seeking a Clinical Director of Operations to provide unified clinical leadership and day-to-day operational oversight across our CARF-accredited Outpatient Mental Health Clinics (OMHC). This role blends the clinical supervision responsibilities of a traditional Clinical Director with operational accountability for staffing, compliance, and program performance across multiple Maryland locations. The ideal candidate is a Board-approved clinical supervisor with a demonstrated ability to manage cross-site teams, ensure COMAR and HIPAA compliance, and translate clinical vision into consistent, measurable operational execution.

Key Responsibilities 

Clinical Leadership & Supervision

• Provide full-range clinical supervision (individual and group) to assigned therapists and interns.

• Review therapist notes, treatment plans, and clinical documentation for compliance with COMAR and HIPAA regulations.

• Develop, plan, and implement strategies for clinical program continuation and growth across all sites.

• Identify and implement evidence-based practices; provide clinical training to staff and interns.

• Serve as a Board-approved LCPC/LCSW-C supervisor for clinicians pursuing full licensure.

Operations & Multi-Site Management

• Oversee daily clinical operations across Baltimore, Waldorf, and Landover locations, ensuring consistent quality of care and adherence to agency policy.

• Partner with HR and site leadership on staffing plans, caseload distribution, and workflow standardization across locations.

• Monitor key operational metrics (utilization, documentation timeliness, caseload balance, client retention) and report findings to the Co-CEOs.

• Coordinate periodic program reviews for compliance with COMAR, CARF accreditation standards, corporate policy, and employment contracts.

• Support budget input and resource planning for the clinical department in collaboration with executive leadership.

• Organize and lead clinical training sessions, staff meetings, and interdisciplinary coordination across sites.

People Leadership 

• Provide personnel and clinical supervision to clinical staff; foster a culture aligned with K&I's mission and values.

• Collaborate with other Clinical Supervisors and Associate Directors on cross-site initiatives.

• Support recruitment, onboarding, and performance evaluation of clinical staff in partnership with HR.

Qualifications

• Master's degree in Social Work, Counseling, or related field (Required).

• Active Maryland licensure as LCPC, LCSW-C, or LPC (Required); Board-approved supervisor status strongly preferred.

• 3+ years of supervisory experience; 3+ years of leadership/program management experience (Preferred).

• Prior experience in a high-volume outpatient practice, ideally across multiple sites.

• Strong working knowledge of Maryland behavioral health law, COMAR regulations, and HIPAA requirements.

• Demonstrated ability to generate and sustain revenue for clinical services.

• Excellent written and verbal communication skills; proficiency in Outlook, Word, Excel, and clinical/EHR databases.

• Ability to work flexible hours and travel between Baltimore, Waldorf, and Landover as needed.

• Strong interpersonal skills and the ability to work effectively across a multicultural, community-based organization.

Company Values

• Growth — We are always improving and never complacent; we reflect on and learn from our mistakes.

• Persistent — We are relentless, creatively pushing the limits of what is possible.

• Quality First — We choose quality over speed because we care deeply about the people we serve.

• Sincerity — We embrace difficult conversations and build trust through transparency.

Benefits

• Health insurance (medical, dental, vision) with CareFirst BlueCross BlueShield.

• Paid time off.

• 401(k) with 3% matching after one year of employment.

• $1,000 annual CEU allowance after one year of employment.